Book Dollar car rentals in Louisville

Reviews for Dollar in Louisville

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Traveler rating

Wonderful

4

Very good

0

Good

1

Okay

2

Fair

1

Mediocre

0

Poor

13

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2.0

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.Reviewed 3 Apr. 2023

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2.0

I picked up the car and was immediately disappointed, it had stains everywhere and drove like a golf cart. Probably the worst rental I’ve ever had.Reviewed 22 Dec. 2022

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2.0

The counter agent actively lied tome, changed my reservation, and ended up doubling my cost. I have reached out to Dollar repeatedly and every single cist service rep I have spoken to has told me I have to speak with someone else. DO NOT RENT FROM THIS COMPANYReviewed 29 Oct. 2022

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10.0

Great ride. Thanks!Reviewed 5 Aug. 2022

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6.0

Took exactly an hour to get car @ Louisville airport. Drop off was great though.Reviewed 25 Apr. 2022

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2.0

Zero flexibility with booking times and changes. Thrown between 2 companies on support lines both saying the other party needed to help. Would not recommend booking through a 3rd party again.Reviewed 2 Apr. 2022

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2.0

Personnel was great. Waited 3.5 hours because there were no cars. Missed our whole first night of the trip for sitting in the airport.Reviewed 12 Jan. 2022

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6.0

I could not understand the service lady at the rental car pick up desk & felt deceived about the total cost for the rental. Maybe car rental rates have sky rocketed during the pandemic, but I don’t think I got a good deal through Dollar. The vehicle was clean though, which I appreciated.Reviewed 6 Dec. 2021

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4.0

Car was good. Pick up process took nearly a half hour to get through and it was just me. By far the slowest pick up process, and I had pre paid and made a reservation.Reviewed 19 Oct. 2021

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1.9

I paid the lowest rate possible by accepting Dollar's vehicle choice. When I went to the Dollar counter in Louisville airport, I was told that I could upgrade for $15. Being in a hurry and not wanting to argue, I accepted the $15 upcharge. Receipt indicated fuel was full, but it had less than 1/4 fuel in tank. I caught it and mentioned it to supervisor before driving. He asked the three guys there if one of them would fill it up. One guy indicated he just lit his cigarette and the other 2 sitting down, looked at each other and neither responded or stood up. The situation was ignored. After several minutes, one of the 4 entered the vehicle and started to take us, then he stopped and went back to the others. After 4-5 minutes of waiting, I walked over to them, asked what was going on, and then they indicated that they couldn't fuel it up with us in the car. Then another manager came up and told them to give us an upgraded vehicle that was ready to go. It was not as new as the initial Impala offered, but a Malibu is a step up. It was fairly clean, but I stopped to clean the side mirrors, windshield and rear window just for my personal choice and safety. One of the tire valve stem caps was missing, the passenger side child lock won't disable, and the low tire pressure warning light came on a few days later, then shut itself off? The tires all looked good. Bottom line, the customer service was extremely poor and to experience all 3 employees unwilling to assist or even get up in front of myself and my daughter was disappointing.Reviewed 3 Oct. 2021

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3.9

It took close to an hour of waiting in line to speak with a rental agent. We were sent to a car that was locked and no longer available. The car we ended up with still had trash inside. The man who checked us in was very friendly and the car was comfortable. Overall I was less then impressed with the experience.Reviewed 21 Sep. 2021

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3.9

Despite making an advance reservation paying in full, we waited in a long pick up lime just to be told "we don't have any cars available." My options were to upgrade to an SUV for an additional charge or be put on a "wait list" for an unpredictable amount of time. I upgraded... from an expected VW Jetta... to a Chevrolet Trx. I'm not sure that's much of an upgrade and can hardly be called an SUV. Icing on the cake was finding a pending charge ony credit card for $291.00, when my total due was only $90.69. I had to wait on hold an hour so customer service could tell me that was a security deposit that would be returned. Why wouldn't they disclose that up front or somewhere in the paperwork? Overall, we got a vehicle and it was clean and functional. Dollar just doesn't score high on customer service, convenience, or ease of use.Reviewed 20 Sep. 2021

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• Has the Dollar rental car policy in Louisville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Dollar will continually update its policies accordingly. Please contact Dollar directly for the latest information. You can find up-to-date information on the coronavirus response of Dollar here: Coronavirus (COVID-19) update from Dollar

• What is the most popular rental car from Dollar in Louisville?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Dollar in Louisville.

• How many car rental locations does Dollar have in Louisville?

  Dollar has 1 rental location in Louisville. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Louisville Intl airport (SDF)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?

  Yes