Book Budget car rentals in Louisville

Reviews for Budget in Louisville

Recent reviews

Traveler rating

Wonderful

4

Very good

15

Good

3

Okay

8

Fair

1

Mediocre

0

Poor

23

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6.0

The young man that checks us in at the counter was the most rude person I’ve ever dealt withReviewed 23 May 2023

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8.0

I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!Reviewed 18 Apr. 2023

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6.0

No cars available when I got there so I went to a competitorReviewed 18 Apr. 2023

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2.0

Van had seats falling apart and debris and trash including Mcdonalds wrappers and old burger. I've never seen anything like it. Was sent all around the city trying to find a replacement van and then when they gave me the keys, that van had trash in it as well. Sent pictures and Budget wasn't very responsive.Reviewed 12 Apr. 2023

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2.0

They did not have the vehicle I ordered and could not give me one that fit my needs. I ordered a van and they tried to put me in a Kia Rio!!! So massively disappointed in how the workers at Plantside acted and how unimportant them not full-filling the confirmation. We found out when we got there, they could have called to save us the trip. Called customer service and they were not helpful at all. Only confirmed that they did not have any van for us. Worst experience of my life. I dont know if I will ever rent from Budget again.Reviewed 9 Apr. 2023

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8.0

Car had trash left behind from previous user. Interior wasn’t vacuumed and dirty. Exterior was also dirty.Reviewed 24 Mar. 2023

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2.0

I didn't get to rent the car.. I got there and they tried to charge me twice as much as the quoted price. Nothing online about only using a credit card.. it was a very poor experience and I won't do this againReviewed 14 Mar. 2023

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8.0

Fob did not work well. Needed a battery.Reviewed 20 Feb. 2023

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8.0

The car was small but it was fine. I did have to clean the windows inside and out because there was some filmy stuff on them and I could not see through them clearly. The pricing was okay but I had to keep it for 4 days and 3 hours (very odd) or the daily rate was going to increase from $57 to $131. If I kept it over the 99 minimum hours, and then wanted to return it the return amount was going to be less than $20. So I just kept it for the full week.Reviewed 31 Jan. 2023

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2.0

worst rental I ever dealt with. Still filing about overchargesReviewed 25 Nov. 2022

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8.0

The desk ager who checked me in was fabulous. I did not like the car itself. There was confusion at drop off and the person doing that check in was not welcoming.Reviewed 31 Oct. 2022

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6.0

The car we rented was not clean and smelled bad. There were pretzels and French fried in a storage shelf of the console.Reviewed 25 Oct. 2022

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• Has the Budget rental car policy in Louisville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Louisville?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Budget in Louisville.

• How many car rental locations does Budget have in Louisville?

  Budget has 5 rental locations in Louisville. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Louisville Intl airport (SDF)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?

  Yes