Guest reviews
Overall rating
7.6
Good
Based on 2,256 reviews
Cleanliness
8.0
Comfort
8.7
Pick-up/Drop-off
8.3
Value for money
8.0
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Friendly staff, easy pick up."
(in 577 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
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car smelled
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10.0
Pros: Fair price. Helpful staff and they valued my time and got me on my way.
Cons: Fresh baked cookies at the counter would have been great.
review from
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6.8
Not clean enough
Pros: Customer service and speed
Cons: Car was dirty outside, and not clean enough on the inside. The car also had a funky odor. They may have had to turn the car quickly, and if so I would say let the car wash go, but make an extra effort to get the inside clean!
review from
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4.0
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
review from
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6.0
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
review from
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9.6
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
review from
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10.0
Pros: Fair price. Helpful staff and they valued my time and got me on my way.
Cons: Fresh baked cookies at the counter would have been great.
review from
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9.6
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
review from
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4.0
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
review from
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6.0
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
review from
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- 9.0/10 Alamo car rentals in Louisville
Where can I find Avis car rentals in Louisville?
600 Terminal Drive, Avis car rentals
Address
600 Terminal DriveHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
Phone
+1 502 368 5851Top tips for renting a car from Avis in Louisville
- Economy rental cars from Avis in Louisville are around 21% cheaper than other car types, on average
FAQs about renting a car from Avis in Louisville
What is the most popular rental car from Avis in Louisville?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Avis in Louisville.
How many car rental locations does Avis have in Louisville?
Avis has 5 rental locations in Louisville. Take a look at our Avis rental location map to find the best rental cars near you.
Does Avis have a car rental location at the airport: Standiford Field airport (SDF)?
Yes
Does Avis offer shuttle or airport pick-up services from Standiford Field airport (SDF)?
Yes
