Book National car rentals in Louisville

Reviews for National in Louisville

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

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Poor

1

10.0

All perfect National have excellent customer service all waysReviewed 12 Oct. 2022

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10.0

It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.Reviewed 20 Mar. 2022

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2.0

At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.Reviewed 8 Nov. 2021

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9.2

Pros:Very clean, drove off in less than 2 minutes!!!!!Reviewed 6 Jul. 2020

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6.0

Pros:Too expensive for a 2 hour travel rentalCons:Be more competitive pricingReviewed 11 Feb. 2020

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9.6

Easiest and most convenient car rental experience I've ever hadPros:Quick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fastCons:price could have been a little lowerReviewed 18 Oct. 2018

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8.0

Cons:Found a used water bottle under front seat and luggage tags in the trunkReviewed 6 Aug. 2017

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2.0

Cons:I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.Reviewed 27 May 2016

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• Has the National rental car policy in Louisville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) National will continually update its policies accordingly. Please contact National directly for the latest information. You can find up-to-date information on the coronavirus response of National here: Coronavirus (COVID-19) update from National

• What is the most popular rental car from National in Louisville?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from National in Louisville.

• How many car rental locations does National have in Louisville?

  National has 1 rental location in Louisville. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Louisville Intl airport (SDF)?

  Yes

• Does National offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?

  Yes