Reviews for Enterprise in Denver
- All reviews 100%
8.2/10 Excellent
Based on 565 reviews
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7.5
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7.5
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6.9
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7.2
Recent reviews
Most recent
6.0 Okay
Economy
18 Jul 2017
Cons: Driver side door cracked every time it opened. Sales rep told us insurance would only be $16, he failed to mention that it is $16 EACH DAY. Otherwise we were satisfied due to price we got through priceline.
2.0 Poor
SUV
15 Jul 2017
Worst experience ever
Pros: Nothing
Cons: Closed at 2pm. We arrived at 2:15, employee still there, rental car out front and he refused to rent to us because he had to go to his nephews birthday party. Our plane was delayed. We took a train, a bus and Uber to get to this location. 15 minutes late and we were refused our rental. We had to go all the way back to the airport and and ended up renting from Budget, double the price. I will never use enterprise ever again.
6.0 Okay
SUV
12 Jul 2017
Cons: Car was a mess when delivered to us.
10.0 Excellent
SUV
10 Jul 2017
Pros: Staff in Denver
Cons: Near scary neighborhood
Not too scary
10.0 Excellent
Economy
9 Jul 2017
Free Upgrade!
Pros: We had booked an economy car. Instead they gave us an upgrade to a pick-up without trying to get us to pay anything extra.
Easy to find location on bus route from the CDB (bus #15).
7.6 Good
SUV
9 Jul 2017
Just okay
Pros: Car was clean, friendly staff
Cons: Although I reserved a rental car was not there upon arrival. Had to wait 45 min. Also, cigarette lighter did not work, so we were unable to
Charge our phones while traveling in the car.
2.0 Poor
Compact
6 Jul 2017
Cancelled my reservation
Cons: We arrived slightly late due to flights and because of that the Enterprise store we were to pick up from closed. They gave us a single alternative which was to pick up from the airport at over a $300 INCREASE in price. Because of that, we cancelled and found a Budget car rental (same exact car) for $200 less.
Must say-- my experience was not good with enterprise
10.0 Excellent
Full-size
5 Jul 2017
No problems in dropoff
Pros: Helpful staff, quick service and help in finding airport shuttle.
2.0 Poor
Standard
1 Jul 2017
They close at 1 on Saturday and closed Sunday
Cons: Closed at 1 on Saturday and didn't tell me. Got there at 2:30 for a 2 week rental - no one to call - ruined the first day of vacation and ended up renting from the airport Hertz for a lot more $.
No accountability for this independently owned and operated franchise.
Why you wouldn't tell anyone renting on a Saturday that you close at 1 is beyond me !!!
8.8 Excellent
Economy
1 Jul 2017
Pros: The people were the nicest car rental folks I've felt with in a while.
10.0 Excellent
Luxury
29 Jun 2017
OUTSTANDING SERVICE
Pros: Enterprise far exceeded my expectations. Enterprise will be my first choice when looking to rent a vehicle.
Cons: Absolutely nothing!
4.0 Mediocre
Economy
29 Jun 2017
Pros: Easy drop off
Cons: Rental car had not been cleaned when I picked it up. Also, the rental location was downtown Denver as opposed to the airport, this wasn't very clear when I reserved it
9.6 Excellent
Full-size
26 Jun 2017
Rental at Enterprise
Pros: Quick & Easy process when picking up rental. All information was on a handheld tablet, gentleman walked me to the vehicle and I was able to sign contract by the car, printed documents were handed to me and off I was.
Cons: The location of the pickup/drop off was not where I expected. I thought it was near the airport, instead it was closer to downtown about 30 miles away. This was more my fault for not double checking location
2.0 Poor
Economy
13 Jun 2017
I will take your referral and book to your competitors next time.
Cons: * Off airport location cost extra $ to get to from airport.
*Airport location prices are out of line.
* Rented a small car. Didn't get a small car.
*1st option car smelled like weed
*2nd option was a mini van that smelled weird, too much vehicle.
4.8 Okay
Intermediate
13 Jun 2017
Cons: Did not realize until the night before that the pick-up was 20 miles from the airport.
I have yet to receive the final receipt for my rental. They were supposed to email it to me.
10.0 Excellent
SUV
11 Jun 2017
Real personal service
Pros: The minute we called for pick up, the courtesy and choices available even when car reserved wasn't available plus offered discount. Even when their business hours are til 3pm or 6pm they offered card just in case something happened.
10.0 Excellent
Compact
30 May 2017
Extremely happy customers!
Pros: We loved everything! We arrived a bit early to pick up our car. They said the car wasn't ready and of course we said that was fine and we would wait. A few minutes later, they offered us a minivan (many of their cars were ruined from the hailstorm so they were short on cars). They showed us this INCREDIBLE minivan with automatic doors, TVs, a sunroof, the works. They gave it to us at the same price as the economy car we were supposed to get. They also gave us a free half tank of gas since they weren't able to fill it up and told us we could return it on empty. Guillermo mostly helped us but everyone was so friendly, helpful, and energetic. Best experience. Highly recommend.
Cons: Having to return the car!! Also, the under 25 fee kind of bites but that's everywhere you go. Not their fault.
3.2 Mediocre
SUV
23 May 2017
Pros: Your Manager Aubrey Jones was superwoman. She held our rental until our cab driver, who finally found your office after getting lost I don't know how many times, & was very accommodating when we did show up.
Cons: Took the bus outside of the baggage claim to the Enterprise office at the airport. When we got there we were told we had to go down town Denver to pick up the rental. We got back on the shuttle bus back to the airport & had to find a taxi to get to your downtown office HUGE HASSLE !!
10.0 Excellent
Economy
22 May 2017
great service :)
Pros: Katie, did an awesome job!!!!!
10.0 Excellent
Premium
10 May 2017
Great Experience
Pros: Great people/service. Fast and efficient.
2.0 Poor
Economy
8 May 2017
Terrible...
Cons: When I searched a rental I said Denver airport as the location and we went there and sure enough you booked us at a downtown location. Sooooooo not helpful when we got there and wouldn't transfer vehicle to preferred location. Very disappointed. Went with another company who was willing to help
5.2 Okay
Economy
6 May 2017
Pros: Good price
Cons: It was not made clear that the rental location was not at the Denver airport
10.0 Excellent
Full-size
1 May 2017
One of best experiences
Pros: -quick shuttle
-very quick and friendly help at counter despite being a long line
-personal assistance picking car and run down of options
-friendly exit gate attendant who asked about experience
It's obvious that there has been a customer service program implemented. The results seem to be very good so far. I will not use any other company at DIA from now on.
9.6 Excellent
Economy
26 Apr 2017
Pros: The staff was unbelievable at the Denver airport! Loved that they were wearing suits and ties and bent over backwards to help us. Everyone asked why we were in town and what they could do to help us. I will use Enterprise again just based on this experience!!
Cons: Make sure car is cleaned. Empty water bottle on floor in back on drives side.
2.0 Poor
Intermediate
25 Apr 2017
Not at the Airport
Cons: The rental Kayak presented was 30 minutes by car from the airport. We had to scramble to find aan available car.
2.0 Poor
Economy
13 Apr 2017
Miss lead about site
Cons: I asked for a rental car at the airport and it was booked at the downtown site. I canceled car and rented from Hertz at the airport. Enterprise salesman said the 3rd party sites will change location. Very disappointed because I was on a time crunch.
6.8 Good
Agency's Choice
13 Apr 2017
bait and switch
Pros: Low price, comfortable car, good service at the Enterprise location.
Cons: I searched Enterprise via Kayak for a car to pick up at the Denver airport, and when I arrived, I was told the car was in a Denver location and no cars were available at the airport. I had to pay for a ride to and from this location as there was no hotel shuttle, and there would be a $150 fee to return it to the airport (1.5 times the cost of the rental). The car had 3/8 full gas tank, and there were no gas stations nearby so I had to stop for gas on the way to my destination. This is not acceptable. I realize I should have read the fine print, but I assumed when I requested Denver airport, this would be the pickup location. So it was a bait and switch, delaying my trip and costing 50% more overall.
Buyer beware, read the fine print. An airport pickup request I guess really means within 25 miles of the airport.
10.0 Excellent
Intermediate
10 Apr 2017
Incredible service. What a change.
Pros: The people, the attentin to detail the service.
Cons: NA
6.8 Good
Intermediate
4 Apr 2017
Quebec Street is NOT the airport location!!!!
Pros: Rental car was fine...staff was good
Cons: KAYAK listed Quebec St in Denver as the airport location.
Well, that may have been true 20 years ago, when Stapleton Airport was still open, but NOT in 2017.
I ended up having to pay an Uber driver and a Cab a total of $80 to get to and from the rental location.
NOT A HAPPY GIRL!!!!
2.0 Poor
Economy
1 Apr 2017
Crooks
Cons: Filed a claim for scratches to the car that were there prior to me getting the car! Took pictures but they still want my insurance to pay. I'll NEVER use them again even if they're typically the cheapest. Maybe this is how they try to get more $$!
9.2 Excellent
Intermediate
31 Mar 2017
Pros: Customer service is top notch. Fast pickup and drop off from shuttles.
Cons: Trunk button on FOB did not work. Had to enter car each time to release.
10.0 Excellent
Economy
30 Mar 2017
Excellent service
Pros: Simple to arrange; get car; return car; rates reasonable (and got ride to my station going back)
8.0 Good
Economy
30 Mar 2017
Cons: We were going to the hospital to see our brother as he had taken a turn for the worse and the guy on the computer was trying to up sell us all the insurance he would not take NO for a answer so I had my sister step in and end the problem
10.0 Excellent
Intermediate
29 Mar 2017
Pros: Great customer service. Changed our car option very quickly to accommodate our trip.
10.0 Excellent
Economy
28 Mar 2017
Pros: Great customer service!
4.0 Mediocre
Standard
22 Mar 2017
Cons: I did not get the Ford van I expected. The van I got was a Mercedez and it was too tall to fit inside parking garages. It was also a stripped down version that did not have a rearview camera so backing up was a bit nervewracking - had to have one of the kids in the back seat to guide me.
Also the Enterprise location was a nightmare - it was south of downtown Denver and not at the rental car facilities near the airport. As such, I had to pay for cab rides to the Enterprise lot to pick up the van then drive back to the airport to pick up the rest of the family and all of the luggage. Dropping off was also a pain as I had to drive to the airport, drop off family and luggage and then drive back into Denver to drop off the van and then pay for a cab back to the airport. If I had known the location, I would have never made the registration!
8.0 Good
SUV
22 Mar 2017
Pros: Convenience
Cons: Car hood was loose. Had to get out of the car to make sure it wasn't going to fly open.
10.0 Excellent
Intermediate
20 Mar 2017
Pros: The car was in excellent condition, and Markus Meyers did a great job making our trip as smooth as possible!
9.2 Excellent
Economy
20 Mar 2017
Pros: The car had great features, and was brand new! I appreciated having prompt service as well. Everyone I spoke to and worked with was great!
Cons: The car itself was a little hard on the ride.
9.6 Excellent
Standard
19 Mar 2017
Pros: They couldn't pick us up at the Denver airport, and we had to drop off at night after hours, but the night drop-off was easy.
2.0 Poor
Intermediate
18 Mar 2017
Pros: I was looking for a rental at Denver Airport and made a reservation.
Fortunately Enterprise called me to find out if I realized the location booked was 20 miles north of the airport when my final destination was nowhere near there.
10.0 Excellent
Intermediate
15 Mar 2017
Great experience, half the price of renting near a
Pros: Half the price ($145 for 6 days compared to $300) of the Enterprise near the airport.
Took an Uber to and from the airport to the Enterprise ($30 a piece, saved about $80-100 compared to renting from the Enterprise next to the airport). Straight forward, friendly service, got a free upgrade.
Car worked great, easy to drop off, great experience overall.
2.0 Poor
Intermediate
15 Mar 2017
Cons: What I didnt' like was that Enterprise changed my really inexpensive rental from the airport to some location downtown. at first i thought it might have been my error. However, when I was standing in line at an alternative rental agency, necessary because Enterprise's airport rental were
exorbitant, the man standing behind me had the same experience - his rental was "mysteriously" switched from a downtown location. to re-book at Enterprise at the airport was exorbitant. We both cancelled Enterprise and booked at this alternative rental agency. Not likely to use Enterprise again - ever! Once burned - why rent from them as the alternatives are so much better - and transparent!
3.6 Mediocre
Economy
14 Mar 2017
Don't Rent with them!!
Pros: First of all before I booked I was in the phone with them to makesure I was going to get the car and the price showed at checkout. They confirm that indeed they will honor everything.
The day of the rental their was a huge line, and after 40 minutes waiting in line we got to the front desk. The employee was not customer friendly!! He seem annoyed!! Mad!! He pulled up my information and told me he will give me a two door car even thought that wasn't what I had rented. So I made me arguments very clear before booking with them that I didn't want a TWO DOOR CAR!!
Okay, he later said you can upgrade for $60 to two four door car. I said NO!! By then I was already fed up with him. So as he is doing my paperwork he said ohhh okay how about $30 for and upgrade. LIKE WTF!!
They are honestly a hot mess and they are just out to get your money. So sad!! We ended up upgrading so I thought it was going to be a four door car. Nop it was a Hondai SUV. Worse car to travel in. It's powerless!! We travel long distance with it and it was not helpful at all.
Okay, now drop off. Worse experience ever!! Their location is closed at 5am. So we drove several minutes until we found out you drop it off at advanced. We go to advance they are a freaking HOT MESS!! Their is absolutely no one to tell you where to park or what to do. Suddenly the drop off section is pack and the shuttles can't get out!! After almost 40 min they get everything situated...
We take the shuttle and once we get to the airport the drive don't want to drop us off directly to the airline he wanted us to walk from the east to the west. WTF!!
Please don't book with them!! Go pay a little more and have a better experience. Well anyways you will end up paying more since they are not going to honor the price you initially choose online. Not to mentioned they asked for a $200 deposit when the guy next to me rented a suburban they asked him for $100 deposit. Don't make sense. They are just all over the place!!
6.8 Good
Economy
13 Mar 2017
Pros: Nice people.
Cons: Very expensive, didnt expect to pay that much for a 2.5 day rental.
10.0 Excellent
Economy
13 Mar 2017
Great service
Pros: Nice car, nice service staff,no problems!
4.0 Mediocre
SUV
12 Mar 2017
Read the fine print!
Pros: Nothing - worst rental car experience ever.
Cons: The pick up location was "off site." A 30 minute ride from the Denver airport.
On top of that, the rental car location had extremely limited hours.
8.4 Excellent
Economy
10 Mar 2017
Engine Oil
Pros: Car was nice and clean
Cons: Had a strange smell, also the engine oil was low on day two.
8.0 Good
Intermediate
10 Mar 2017
Cons: Mostly had a good experience. The only issue I had with it was the rental place was closed at 6pm. My flight got delayed that day so I landed after 6pm. Since the store was closed, I had to rebook my hotel so that I could more conveniently pick up the car the next day. That move cost me an extra $100. So while I don't blame the rental shop for that, I was annoyed that there was no alternate way to pick up my car that same night.
5.6 Okay
Economy
9 Mar 2017
WRONG PRICING
Pros: The speediness of the service. That's it.
Cons: I have rented vehicles from Enterprise previously thru Kayak, however, once I got to the rental location they told my the price was wrong on the reservation I had. It was an extra $200 on top of what I had on the paper. That's never happened before. Granted I couldn't decline it because where I was visiting, I needed a vehicle to get around. Enterprise told me that Kayak always gives you the cheapest price, but once you check in, the price changes. That's not right.
3.6 Mediocre
Standard
8 Mar 2017
Bad Communication
Cons: Didn't bother to let me know until 24 hours before that they wouldn't have the car that I rented. Said I could and call in the morning to see if they got one over night. They said call at 8 for a 9am reservation. I was left scrambling to make another reservation with less than 12 hours notice. How does a rental company make cars available online that they don'y actually have.
10.0 Excellent
Economy
7 Mar 2017
Minivan upgrayeddd!!!
Pros: Got a free minivan upgrade. Didn't have to take the front wheel off of my mountain bike!
Cons: Nada
9.6 Excellent
Economy
7 Mar 2017
Pros: Great price, nice car, friendly agents. Had to extend, no problem.
6.0 Okay
Full-size
5 Mar 2017
Location unclear to non-locals
Pros: I liked the initial day rate.
Cons: Thinking I was booking at the airport, waiting 30mins for service at the airport location only to find I had to go downtown to get my car. ($30 Uber Ride and another 25mins).
Once at the downtown location, the clerk says "happens all the time, and it's $150 if you try to return this car there"...thanks for the concern.
2.0 Poor
Economy
3 Mar 2017
I cancelled this rental
Cons: I showed up at the airport where the attendant was pleased to inform me that my rental could be picked up downtown . . . NOT at the airport. This was a surprise. I would encourage you to be much clearer, emboldened type when your 'deals' are not at Airport or where one might logically expect them to be. Cancellation services were awful. Multiple calls to an infinite do loop of automated choices willing to confirm everything but my cancellation. Very disappointed.
4.8 Okay
Standard
1 Mar 2017
Cons: Didn't realize that pickup location was off the airport property. This complicated pickup/dropoff.
Car storage/size/power was smaller than advertised comparable cars for price/size.
Did not start with full tank of gas.
10.0 Excellent
Economy
1 Mar 2017
Pros: Customer service was excellent!
7.6 Good
Economy
1 Mar 2017
Cons: Enterprise didn't have a vehicle at the rented location and had to drive me to a different location to pick up the car
8.0 Good
Standard
1 Mar 2017
Pros: Customer service was absolutely excellent. Pick up was easy, drop off even easier- ride to train was much appreciated. Only issue was with the car itself, but only dude to weather conditions. I believe her name was Sarah! She's the one going to Mexico soon, she was great and I'll be a returning customer because of it
6.8 Good
Intermediate
1 Mar 2017
Pros: Clean, no problems. Full tank; smoke free
Cons: First car they assigned me was a smoker's paradise if you like that smell. Of course, switching cars delayed my trip by another 15 minutes. Very long line to get car. They had kiosks (about 10 of them) that would have cleared the line but apparently you have to wait for a human to interact with on the kiosk. $10 fee to report I would return car a few hours later on top of rental fee.
6.4 Good
SUV
27 Feb 2017
Upcharges
Cons: Thought I rented a small SUV ( Patriot). It was a 2 wheel drive ( who knew they still made these ! ?). Needed 4 wheel drive do to Colorado snow. 100% price increase !!!!!! Misleading.
10.0 Excellent
Standard
24 Feb 2017
Pros: Simple, quick, and easy. Staff was fantastic.
10.0 Excellent
Full-size
23 Feb 2017
Pros: We accidentally reserved our car at the wrong location. the lady that assisted us worked with us even though the airport site was sold out. She found us a car at about the same price. One of the most helpful and friendly agents I have ever had. All of youragentss were always friendly.
10.0 Excellent
Standard
22 Feb 2017
Great
Pros: The only thinknIncould find to complain about is the lack of a USB port. Other than that, the car was nice and the staff was nicer.
Cons: No USB port
2.0 Poor
SUV
21 Feb 2017
Did not get a car
Pros: Nothing
Cons: Tried to book a car. Booked a car. Was told there were no cars. Not only at the lot but at ANY enterprise in denver. Told to find somewhere else. No help. No effort. 3 hours later ended up using a different rental company. Thanks for LITERALLY nothing.
5.2 Okay
Economy
20 Feb 2017
Cons: Somehow I was directed to an off airport site after clicking on a "on airport shuttle" car so I had to travel downtown to get the car. Extremely frustrating experience.
10.0 Excellent
Economy
19 Feb 2017
No charge for spouse
Pros: Enterprise includes spouse as driver.
10.0 Excellent
Economy
19 Feb 2017
Pros: Very quick and easy and flexible when we wanted to make adjustments
10.0 Excellent
Full-size
19 Feb 2017
Overall amazing experience- easy, fast, and profes
Pros: The staff was friendly and willing to listen to my needs and adapt to my request
Cons: Lack of 4 wheel drive cars available for upgrade
10.0 Excellent
SUV
8 Feb 2017
Pros: The branch manager did not have a sub-compact SUV and upgraded us which we did not expect b ut was much appreciated
10.0 Excellent
SUV
8 Feb 2017
Pros: Courteous, professional, timely, clean, fast and friendly check out, fast and friendly return
10.0 Excellent
Economy
7 Feb 2017
Excellent service
Pros: In and out really fast. Friendly staff. Really good rate
10.0 Excellent
Minivan
6 Feb 2017
Fast and friendly service. Reliable, comfortable r
Pros: Friendly staff. We were lucky enough to get the nice model of the mini van that we rented ...so the heated seats and steering wheel were nice to have in snowy Colorado. Tires had plenty of tread and the car ran well. Happy customer.
Cons: Nothing.
9.6 Excellent
SUV
6 Feb 2017
Pros: Great service. Got me in and out the door in an appropriate vehicle swiftly. Car was in good condition with adequate tires (I was driving into the mountains so this was extremely important to me and I've had issues with other car rental places in the Denver area essentially renting out vehicles with bald tires.) Staff was courteous, professional, and simply amicable. Location was a little out of the way of any major locales or public transport but easily reached with a lyft, uber, or ride from a friend. Will definitely be using there services again for any future car rental needs.
8.0 Good
Full-size
5 Feb 2017
Cons: Reserved a car at the airport but when I checked in the reservation was at a downtown office that was closed. Not sure where the change occurred.
8.4 Excellent
Standard
1 Feb 2017
Good choice
Pros: Easy to pick up and drop off - very close to gas stations so we didn't have to worry about prepaying for fuel. Even though we didn't arrive on time, and the car we reserved wasn't available, they found us an acceptable car and gave us a good price on it. We will definitely use them again.
Cons: Car had a bad odor (smelled like it had been cleaned after a smoker had been in it). Because we didn't arrive on time, the car we reserved wasn't available, so we had to settle for something smaller.
2.0 Poor
Full-size
1 Feb 2017
Ugg
Cons: No car. Could pick one up across town. Had to rent from another company and still had to pay for this one.
10.0 Excellent
Economy
1 Feb 2017
Pros: Great service!
6.8 Good
Economy
30 Jan 2017
Pros: Glad I got a car in messed up while booking so it costed a bit more than I expected
4.4 Okay
Standard
29 Jan 2017
Pros: Competitive car rental rates. Easy drop-off.
Cons: One-hour wait in line to pick up car. Aggressive up-sell attempts (5 minutes worth) before just giving me the car I reserved on-line. Rented car in the middle of winter, in snow country, and there was no snow brush or ice scraper in the car.
6.0 Okay
Standard
24 Jan 2017
Cons: When renting a car in Colorado in January, it is reasonable to hope that it has snow tires. Mine didn't. That was a BIG problem.
8.8 Excellent
Intermediate
24 Jan 2017
Don't get the fuel add on
Pros: I did not know how much gas cost in Denver (about 2.15) nor how big my gas tank would be ((about 15 gallons) so at the recommendation of the ticketing agent I added the $30 fuel charge which allows you to not fill the tank back up even if it is empty. Unless you plan on dropping the car off with about one gallon left, this is a winner for Enterprise. Otherwise the staff were friendly and the car was comfortable. The dropout was quick and the shuttle to the airport was quick.
2.8 Mediocre
Full-size
23 Jan 2017
Rental not at Denver Airport
Cons: Either kayak or Enterprise switched my location at time of booking to a city center location - $35 Uber to get to my car.
10.0 Excellent
Economy
22 Jan 2017
Colorado car rental
Pros: The rental was excellent. They even called to check on us midway through the rental. Exceptional service.
9.2 Excellent
Economy
19 Jan 2017
Wonderful Boulder office staff, although drop off
Cons: The drop off fee was too hight at $100 from Boulder to the Denver airport -- almost as much as the car rental itself! $50 would seem much more reasonable and comparable to other drop off Enterprise fees I've had between Oakland and San Francisco (when the distance was equal to Boulder-Denver).
10.0 Excellent
Intermediate
18 Jan 2017
Customer Service
Pros: Personable friendly service from Rafa. Good recommendation on a better vehicle that ended up being a life saver. Smooth and easy check out and return process for a big airport
8.8 Excellent
Standard
17 Jan 2017
Pros: Ordered through kayak app, computers were down at pick up but was helped by Kelly who was great. Drop off was easy. Was told by another customer that there were better deals through Costco.
10.0 Excellent
Full-size
17 Jan 2017
Best rental car experience
Pros: My husband and I were both impressed with Enterprise's service! We've rented from a lot of places and this was, by far, the most efficient and professional staff. We were greeted by multiple employees, didn't have to wait in line (they were staffed appropriately), and every employee we encountered was courteous and polite. One employee went and got our car for us (which was nice because it was cold!) and another walked us out to the pick-up area to receive our car, then showed us a few things, etc. The price of the car was comparable with other rental agencies, but the service was far superior than others in our experience.
2.0 Poor
Full-size
15 Jan 2017
Cons: It was horrible. When I got to DEN airport, they informed me that the car was downtown Denver. I used the search engine to find a car at the DEN airport!!! Then, they informed me they had no cars available, I could take my two kids and walk to another car rental company when it was 25 degrees outside. Horrible experience.
10.0 Excellent
Full-size
15 Jan 2017
Pros: Quick pickup and drop off. Much cheaper to rent here than the airport.
10.0 Excellent
Standard
14 Jan 2017
Excellent service
Pros: we arrived early and they were able to accommodate us without a problem. The car was new, clean and AWD. We took the train from the airport and walked to the location. A great find.
7.2 Good
Economy
14 Jan 2017
Unorganized cost me money
Pros: Staff was extremely nice. However, between the time of booking and pick up they opened a new rental center in my hotel. It cost me $40 to drop off at convenient location. This is extremely annoying because when I booked it, they said it was not possible to use the hotel. Their mistake cost me money.
2.0 Poor
Economy
12 Jan 2017
Cons: Didn't get rental because KAYAK did not reserve car at the airport where I needed it, and all airport vehicles were already rented. so I went to avis and got a car from them. totally frustrating experience especially when enterprise agenrtr kept sa
5.6 Okay
Standard
10 Jan 2017
Good Price but that's it
Pros: Decent price
Cons: Waited over an hour after I got to enterprise for my truck to be cleaned. Missed dinner reservation because of it. Then when I got into the truck it smelled awful. They did accommodate me and give me a different vehicle but it took them another 20 minutes to clean that one. Cannot drop car off at any other location than where you picked it up. If you do it's a $150 fee! Budget and Avis let me drop off at any budget location.
8.8 Excellent
SUV
5 Jan 2017
Pros: The employees were great. They automatically offered a sport option for the same price but I opted out since I would drive in snowy conditions. The dropoff was easy and convenient - had an early flight and just left the car at the lot. They called to confirm the car was received and were extremely pleasant.
Cons: The price online did not match the price I ended up having to pay, even though I took into consideration the underage fee I had.
10.0 Excellent
SUV
4 Jan 2017
Customer Service
Pros: I was rear ended and the Enterprise staff took care of my paper work very quickly and even helped me load my stuff into the taxi that came to pick me up. Great customer service!
5.2 Okay
SUV
4 Jan 2017
I was wrongly charged for a chip in the windshield
Cons: I picked up my car and it had a small chip in the windshield. There was nobody on duty to whom I could report that damage. I didn't think it was a problem since the chip was very small. When I returned it, I found out that that the chip was large enough to require filling, but not large enough to warrant a windshield replacement charge. Unfortunately the attendant tried to charge me $500 for a new windshield despite the fact that the chip was smaller than what is specified by the Enterprise policy. After a lengthy discussion that could have jeopardized me making my flight, I was able to convince him to charge me only $25. I am pretty upset that I was charged $25. I understand that I should have reported the chip, however I am disappointed that I was given the car in that condition in the first place and there was no on-duty attendant when I picked it up. I am 100% certain that the chip was there when I received the car.
The attendant that I returned my car to is named Cody Sullivan.
6.0 Okay
Standard
3 Jan 2017
Pros: friendly, clean.
Cons: Way overcharged for being two hours late, extra day at a rate double what i was paying, charged for 5 days, had the car for 3.
3.6 Mediocre
SUV
3 Jan 2017
mislead
Cons: I was led to believe that the pickup would be at the denver airport and dropff would be at aspen airport.
The pickup was not at the enterprise location near the airport and there was no shuttle provided. I had to get a taxi to go 30+ miles out of the way.
Similarly the aspen dropoff was over a mile from the airport.
Lastly, I was charged $22 more dollars than was supposed to be on the total.
10.0 Excellent
SUV
3 Jan 2017
Pros: The office staff went above and beyond to help us. There had been a mix up with our reservation. They took care of it and found us a larger car that met our needs. They worked quickly and we didn't wait long. Returning the car was quick and easy too.