Find reviews that mention:
2.0
We specifically rented a full sized passenger van to be picked up at the Denver airport sight. We called the day before to make sure they had the van (we have had previous bad experiences) & discovered the they did NOT have a full sized van for us. They had one at another location, but, since we had booked through you, they couldn’t give us the same price for it, it would be nearly double the cost. Also, since it was less than 24 hours before pick up, they wouldn’t drive it to the airport location for us. We canceled our reservation.Reviewed 28 Sep. 2023
review from![kayak]()
2.0
Our car reservation was 30 miles from the airport. Enterprise wound up canceling our reservation and we had to get a last minute car from Dollar. The price difference was doubled. We made the original reservation weeks ahead of time in good faith. We flew half way across the country and almost had our vacation derailed because of some online miscommunication. Between third party bookings and Enterprise’s horrible customer service I will definitely be making my vacation plans differently next time.Reviewed 29 Jul. 2023
review from![kayak]()
2.0
Entered Denver Airport for our pickup and return location and it immediately popped up the variety of car options to reserve. We selected our small SUV and completed our reservation. Upon arrival at the airport following the rental car location we took the shuttle to the Enterprise location at which we were told the reservation want at the airport location and was actually downtown. We then had to spend $60 to Uber downtown to a dirty lot with two cars on site. The agent told us he could see our original reservation was as for the airport location but that it put us at their downtown location as cars were booked out at the other. The car smelled absolutely horrible- like a dirty diaper pale. We had to keep all the windows down to drive it. We returned the car and the manager said he could waive $100 for the odor but nothing else as it was an issue with Kayak’s reservation system and not Enterprise. I won’t rent through Kayak again….Reviewed 27 Jun. 2023
review from![kayak]()
10.0
Jenyfer was very helpful. Very professional and made me feel at ease. The van was very clean.Reviewed 18 Jun. 2023
review from![kayak]()
10.0
Friendly and helpful staff. Fantastic car!Reviewed 31 Mar. 2023
review from![kayak]()
8.0
Staff was really friendly. Had to pay extra to get a 4WD/AWD vehicle; there was no way to reserve one upfront. You’d think a rental location in Denver, during ski season, where there is a state law for AWD/4WD during the winter months, would have to ability to flag a rental requirement for a AWD/4WD vehicle.Reviewed 29 Mar. 2023
review from![kayak]()
10.0
No need to buy extra insuranceReviewed 14 Mar. 2023
review from![kayak]()
10.0
Outstanding!Reviewed 6 Mar. 2023
review from![kayak]()
10.0
It’s an outstanding location to rent a car Andy Apple white is a outstanding manager that’s cares about customer service the car was clean the process was easy and everyone’s attitude were friendly I will rent from them againReviewed 3 Mar. 2023
review from![kayak]()
2.0
We were unable to rent a vehicle. They called last minute and canceled our reservation.Reviewed 2 Mar. 2023
review from![hotelscombined]()
2.0
The car was filthy. The driver-side window didn't work; it kept going down and would not let you close it without trying to raise it multiple times. The car wasn't ready for pickup. We had to wait 6 hours before we could get a filthy car with less than a quarter of a tank.Reviewed 1 Mar. 2023
review from![kayak]()
10.0
Great customer experience. This company stands out from the rest.Reviewed 27 Feb. 2023
review from![kayak]()