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2.0
I couldn’t make the appointment, my wife had to go to the hospital, and they chose to not help meReviewed 1 Jun. 2023
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6.0
I rented an SUV but ended up with a minivanReviewed 25 May 2023
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2.0
They can’t take carReviewed 30 Apr. 2023
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6.0
Experience was good overall. Fox does not offer key lockbox/dropoff for those with really early flights so the 5 am business hours don’t suit families that are boarding planes at 545 am (at least at the MCO/Orlando location). You are subject to early return fees in this scenario - fortunately I was not charged - but had to return the vehicle the night before. This added unexpected travel expenses with taxi/ride sharing plus personal schedule adjustments. Thought this would help executives make changes or add conveniences offered by other car rental agencies.Reviewed 25 Apr. 2023
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10.0
Thank you David!Reviewed 18 Apr. 2023
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10.0
Confusing where to pull in for early morning return. Naz, our agent was quick, kind and helpful. Thank you!Reviewed 7 Apr. 2023
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8.0
Pick up was the worst part. The line was long, but the check in process once at the desk was the longest time to get a car I have ever experienced. Staff was friendly. Car was clean. Drop off was easy. Price was okay.Reviewed 2 Apr. 2023
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4.0
Had to switch cars, first car phone chargers didn't work, second car had to wait for them to change battery in key fob. This was after we loaded our luggage in cars. Man at counter was friendly but miss quoted us. I questioned the total and he said it was right. I should have looked at it better. Quoted $12 for extra driver charged $12.99 Should be refunded [ $6.93] Quoted $145 for insurance charged $188.93 Should be refunded [$43.93] Charged $6.99 per day for road side assistance which I did not ask for or notice on bill. I already have AAA Plus it is covered under my credit card. Should be refunded $48.93. Total overcharged $99.79Reviewed 21 Mar. 2023
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2.0
Staff was very hard to work with. Combative when not agreeing to their upsells.Reviewed 3 Feb. 2023
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2.0
I was charged 300$ usd after cad return for insurance. I had however declined it as I already have insurance else where, but it was not noted by the employee. When I called, the person I talked to was rude and they did not want to refund me. I call 3-4 times and finally they offere to reimburse the amount in store credit of half in cash. I took cash, I will never rent with Fox again and will recommend every one i know not to rent with them.Reviewed 21 Jan. 2023
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10.0
I was a little worried about this rental based on the reviews but it was a great experience and the car was perfect! I will definitely be using them again!Reviewed 17 Nov. 2022
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6.0
The pick up process was slow, the agent showed no urgency in getting us on our way ,instead the agent was trying to sell additional coverage for the rental, and a set him "goat mouth " bout accidentReviewed 9 Nov. 2022
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