4.0
Very little staff working during busy time. Waiting in line for an hour to get the key. Poor selection of cars and they were older cars. (2+years old with 40k plus miles. )Reviewed 22 Nov. 2021
review from![kayak]()
10.0
The lady behind the desk is a real Pro . She was absolutely delightful and efficient. She is a tremendous asset for your company and this office. I have never checked in to a rental car as fast as I did yesterday. I was really pressed for time and she allowed me, by her efficiency , extra time to meet my client.Reviewed 15 Aug. 2021
review from![kayak]()
6.0
Pros:It was a car.Cons:The size rented was not what I received. I received a compact when I paid for a full size.Reviewed 18 Mar. 2021
review from![kayak]()
10.0
Pros:Staff was great and pick was easyCons:Drop off at Key West was horrible, wasn't open and didn't want to do. So I dropped my key in the mail box and left the car outside.Reviewed 12 Feb. 2021
review from![kayak]()
8.0
Pros:Daniel Caballero was the best. I would hire him to represent my company any day of the week and twice on Sunday.Cons:Have more cars available that were reservedReviewed 6 Jan. 2021
review from![kayak]()
2.0
Pros:Canceled my reservation the night before my trip very unprofessionalCons:Maybe don't cancel reservation the night before then, send a text saying it's because over booking when really it's cause nobody wanted to work at 8amReviewed 11 Oct. 2020
review from![kayak]()
2.8
Cons:They gave away our reservation and left my family with no options on the busiest travel day of the year.Reviewed 3 Jan. 2020
review from![kayak]()
9.2
Pros:Staff was excellent. Everything went very smooth and quick.Cons:For it to be a 2019 vehicle & that it rained the time I was there. A key fob for the vehicle would have been nice to have.Reviewed 22 Apr. 2019
review from![kayak]()
4.4
No cars, no helpPros:I paid less than I reserved. The young man st the counter helped when customer service on phone was rude and didn’t helpCons:I waited over 5 hours for a car because they were sold out even though I had a reservation through you. Customer service on the phone hung up on me and kept saying they couldn’t help me find another location. They didn’t adjust my rental time for the same rate when it was there fault the cars were not there. The phone representative suggested I was late or the rental agent was incompetent. I had to drive across country in less than 24 hours to avoid a late fee even though I technically wasn’t late. I was given a free upgrade which was not good because the gas mileage suckedReviewed 30 Dec. 2018
review from![kayak]()
7.6
Pros:Quick service. Helpful staffCons:Fort Lauderdale rental shuttleReviewed 18 Oct. 2017
review from![kayak]()
10.0
Excellent pricePros:Last minute rental and the pricing was excellent for a one way deal; clean and excellent customer service.Cons:That I didn't get a confirmation email from Kayak at bookingReviewed 9 Jul. 2017
review from![kayak]()
8.8
Just fine!Pros:PriceCons:Car was very dirtyReviewed 11 Nov. 2016
review from![kayak]()