The customer service was friendly and customer.
I reserved a regular SUPPLIER CHOICE vehicle, and when I arrived at the Herz in North Hollywood they claimed that I reserved an EV, which I did not. I showed them my reservation that clearly says "Supplier Choice" and they still refused to allow me to take a regular vehicle. They said I had to take their EV, BUT the one they wanted to give to me only had around 51% battery and would only take me "161 miles" according to the agent. The whole purpose of me renting a car was because I needed to travel yesterday so I had to have something that would take me around 400 miles. He said my only option would be to upgrade to their only available SUV. As I had to travel that day, I had no choice, and was subsequently charged an extra $212.28 to drive it off the lot. After I was forced to pay the extra fee, they told me their SUV had an empty tank. So, I had to wait at the Herz location for 45+ minutes for them to fill it. Once I was able to drive it away with a full tank, the car was dirty and the minute I got on the freeway the "Oil Change" light came on. I would like, at the very LEAST a refund of the upgrade charge since it was not my fault Herz booked me for the incorrect vehicle type. But they refuse to help me. Also for giving me practically no option but to upgrade for an incredibly steep additional price just to give me a faulty car that needed gas, oil, and was dirty. Because they have not helped me at all with any of these issues, I won’t be renting with Hertz again.
Damian -sp? was responsive, friendly and informative. My first experience driving an EV Chevy Volt.
Doubt if anybody ever reads these. So let's try this. The car had a major shake at 55 mph and higher. Front tires needed to be replaced very little tread left on the tire. Based on my experience it was either a bad tire or somebody curbed it on the last rental. I would also like to mention that the front windshield had a dime size divot/crack and also should be replaced.
I booked this car, giving my flight details and when i arrived the place was closed and left me completely stranded. I was contacted on the same day that I was to pick up the car while I was at the airport awaiting boarding and never was informed that they would be closed by a certain time or arrival. As we all know airlines are experiencing delays and cancellations and I could not avoid anything when that happened, by the time I had arrived from my air travel with my senior Mom, I had to rebook at the Hertz at the airport and paid $350 more than my pre-booking rental price. I have never had such an awful, terrible and unprofessional experience with Hertz as a 25 + member. This is unacceptable
Car was comfortable and spacious. Incredible gas mileage!!!! Interior smelled smoky.
