6.0
Not sure if you have anything to do with the staffing at the rental company but they had poor service. Lines to long only two people working counter check in and out had at lease 10 people waintingReviewed 15 Jun. 2023
review from![kayak]()
6.0
Waited over an hour in line to pick up vehicle.Reviewed 10 May 2023
review from![kayak]()
6.0
Con: Check in process was very slow; long line and only 3 employees. Car was uncomfortable to drive - not a good pick for a short person. Pro: Staff member I worked with was able to answer my questions effectively.Reviewed 18 Apr. 2023
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2.0
Took my money. Assigned my car to wrong dates. I never received confirmation. I tried canceling to get my money back. No response. Terrible customer service lost trust in the use of internet services.Reviewed 21 Mar. 2023
review from![kayak]()
6.0
Arrived there and they didn't have the mid sized car I asked for. Then they told me they could get me a dirty car from the back. I had to take cause I was late getting on the roadReviewed 15 Feb. 2023
review from![kayak]()
6.0
There was address in email. There are no sign of Payless anywhere. No parking for drop off. My friend dropped me off and parked somewhere nearby and then I searched for 15min to find the payless- Looks like its operated inside HERTZ or so.Reviewed 5 Oct. 2022
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8.0
It was goodReviewed 18 Jun. 2022
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8.0
It was just hard to find Payless at love field for pick up. There was not good signage to let us know it was with Budget. Other than that it was fineReviewed 8 Mar. 2022
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2.0
I like the car I got, the lady at the exit gate and sadly those where the only two things I liked about the overall experience.Reviewed 1 Feb. 2022
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10.0
Payless pickup and drop off were quick and easy. Will use this group again. Had recently used other agencies for rentals where the check ins were extremely long with not enough agents and the ones there moving in slow motion.Reviewed 21 Oct. 2021
review from![kayak]()
1.9
The car stank ! Someone had obviously smoked in it. It was not a good experienceReviewed 10 Oct. 2021
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7.9
Lack of signage at airport, lack of clarity on where to go. Payless “system” was down at three of four counters at desk so had to wait for the one person who could even check me out. Checkout staff felt bored and annoyed. Bus driver was super nice. Drop off staff super friendly and fun.Reviewed 27 Sep. 2021
review from![kayak]()