8.0
Only issue was inside of car was dirty and sandy.Reviewed 18 Jun. 2023
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10.0
I originally booked with Hertz, but they had run out of cars when I arrived. Through Kayak + Avis/Budget, I got an awesome car quickly. Even the shuttle was fast and friendly.Reviewed 24 May 2023
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2.0
The staff was of no help when we had issues renting the vehicle.Reviewed 13 Feb. 2023
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2.0
Upon arrival, the vehicle I had reserved wasn’t available. The substitute vehicle was backed into a guard rail by the Avis employees with damage to the rear bumper, but still on the line to rent. I was given a third vehicle to take that had no damage but kept chiming that “oil change required”. The windshield and mirrors were so dirty, you could hardly see out of them. Overall, I wasn’t impressed and likely will not use Avis in the future.Reviewed 13 Jan. 2023
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2.0
Rental site in love airport was closed, had to go to offsite location to go through rental process. Once finally at rental site, had to wait 2+ hours to get a rental car with less than clean window in the dark Skip avis at love field.Reviewed 16 Nov. 2022
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10.0
Everything went smoothly with the exception of trying to find the key in the vehicle. It was not in an obvious place. It was behind the backup screen.Reviewed 24 Aug. 2022
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4.0
Poor customer service.Reviewed 8 Aug. 2022
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2.0
Return policy ia terribleReviewed 17 Jul. 2022
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2.0
Waited 30 minutes in line to get vehicle.Reviewed 17 May 2022
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4.0
We had to wait an hour in 100 degree weather because the Dallas location was understaffed. The manager was only willing to help Avis preferred customers and had an attitude.Reviewed 15 May 2022
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8.0
Service was excellent; selected a full size car prior to departure and was provided a low-end SUV that amplified every bump in the road. Also, AVIS is in the process of price gouging; $141.56 for one day rentalReviewed 14 Apr. 2022
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6.0
Because I had prepaid for my rental I had to give a credit card in my name only for the deposit. I had my husbands credit card and they would not accept it. They would not accept my digital card directly through my bank. I was not able to reach anyone at kayak either by phone or website. They would not let me rent in this situation. Extremely frustrating. Thankfully my husband was with me in a different car - he had taken off early to get to our destination. He had a card in my name so He turned around and went minutes out of his way to come and give them my card. After that I had no issue with the rental. Never prepay and don’t expect kayak to be helpful at all after your reservation is made.Reviewed 31 Jan. 2022
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