Book Thrifty car rentals in Ontario

Pros: Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was right

Pros: The vehicle was great.

Cons: Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.

Pros: Attempted to cancel for full refund due to coronavirus and you/expedia/thrifty wouldn't let me. Shame on you.

Cons: communication. My flight was delayed one hour meaning it landed at 11:20pm. I was concerned that thrifty would be closed by then so I called to confirm that same day. The person who answered said that the counter would be open 30 minutes after the flight lands no matter how late. I arrived at the counter 20 minutes after landing (20 minutes after the arriving at the gate) and sure enough they were closed meaning I had to rent elsewhere. Very poor experience.

Pros: Horrible first experience with thrifty. The staff was in a rush and they weren’t being professional.

Cons: They didn’t tell me the exact drop off time so I ended up paying a lot more than I had to.