Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
Flight was late over a hour just like the first one. WiFi was down.
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
The seats for first class were so close together it was hard to get by one another to go to the bathroom. If I knew that this was first class I would have just paid and flown economy
The seats for first class were so close together it was hard to get by one another to go to the bathroom.
I was forced to check my carry-on bag, which I don't appreciate.
Flight was fine. Arrived on time. More room in the seats would be nice, but not something that is likely to happen.
Help from agents in security. As I had not flown in two years, I appreciated their help; very efficient
The flight crew was wonderful. We were delayed, however the pilot and crew made the delay enjoyable.
Newark to Montreal was really good. The return flight was not so good with a substitute carrier was not as good. I was impressed by the AC staff all along the way. Their in flight stack was superior.
I bought a ticket from Brussels to Fort Lauderdale, Florida, USA via Montreal. When I went to the airport, I learned that I needed a Canadian visa. When I bought the ticket online, there was no warning saying "If you are not a US or Canadian citizen; You need a Canadian visa." I asked for my money back, but the staff at the airport said they couldn't help me. I said, "Make the ticket open, I'll fly later," and they said no. I looked for this information on Air Canada's website. They've hidden it so well that it's impossible to find it easily. I understand that Air Canada makes millions of dollars in unfair profits by selling tickets this way. Why don't they ask when purchasing? They don't ask; because they're making money. Every year, perhaps thousands of tickets are subject to this situation. I will use all my rights and complain everywhere. Maybe they won't give me my money back, but I would advise anyone buying ticket to be careful from now on.
Everything was good on our two flights with Air Canada. Departed on time and smooth in the air. The short transfer window from domestic to international, although a little tight considering the distance one has to navigate is doable but some people freaked out tried to push off the domestic saying they would miss the international flight. They as disappointed t get a frozen breakfast something warm would have been much nicer. Glad for the vegan meals we ordered but a cold breakfast was unpleasant.
