Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Brussels Airport
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Scores according to KAYAK customer reviews
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "Felt safe and sanitary"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "It was super"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"
Cons: "thin seat cushions"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Service was great"
Pros: "WiFi and Entertainment"
Cons: "Late arrival"
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "Had an passenger spill coffee all over me and when I went into the back where 3... yes 3 flight attendants were standing they all just looked at me and asked what I needed. It was VERY obvious that there some type of liquid spilled in my hair and clothing. I asked for some napkins or anything to wipe up the mess. She shoved 3 napkins into my hand. Not friendly at all"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Cons: "Dripped on!!!!!!"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "The landing was somewhat frightening."
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Cons: "price could be cheaper"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "The snack was nice."
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "Seats were comfortable on the smaller plane"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Pros: "All I need to say."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "Brand new plane"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Pros: "Nice selection of in-flight media Ahead of time arrival"
Cons: "MSP baggage service was probably the longest delay I have ever experienced w Delta~40 minutes. (Overshadows the ahead of time arrival). Also, I had an oversize item-ski bag-which for some reason they did not deliver through the designated "oversize baggage" door but instead put out against the wall through a side door well down the terminal from the designated door. I might still be standing there except my traveling companion walked down that way and found it."
Cons: "No tvs."
Pros: "The price of the ticket was great."
Cons: "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical."
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Pros: "The staff was super friendly. Checking in was a breeze."
Cons: "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
Pros: "The crew: very helpful, did their best to correct errors regarding special meals"
Cons: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Pros: "The crew was really nice and I like the cookies"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Pros: "Friendly and attentive. Communicated well throughout the flight."
Cons: "Just uncomfortable on the tiny planes."
Cons: "Extraordinarily rude staff, no information, mess with gates, staff not willing to help. Really rude and awful-worst experience ever!"
Pros: "Not much"
Cons: "Two hours late. Poor gate communication. Laggy app updates."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Honestly. Nothing."
Cons: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Cons: "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "Had pre assigned seats and American changed without saying anything."
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "TB honestly I can’t say I liked anything about this particular flight. So nothing."
Cons: "My flight was delayed by two hours leaving Fort Lauderdale. As a result of that delay I miss my connecting flight to Palm Springs. I was rebooked for a flight to smile Palm Springs the next day which I did not except. Then I was booked to leave Dallas to Los Angeles that flight was delayed also. To make matters worse my bags ended up in LA when they were supposed to be route it all the way to Palm Springs. I still don’t have my bags yet. Called three times and the representatives cannot reassure me of my bags on the way."
Pros: "Smooth Travel! AA is great"
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "It was a great flight"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
Cons: "American Airlines service was horrible, both on the ground and in the air."
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Cons: "Too cold, even with air off above me."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Cons: "Timely I have no complaints. The flight went well."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."
Cons: "This boarding by groups is inefficient."
Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Pros: "short flight"
Pros: "Take off was on time, and landed early."
Cons: "The woman boarding us asked me to combine my small items into one - and that was not the issue, it was her demeaning tone, and that there were several other passengers she had already let on with more than two consolidated items. Seats were very tight"
Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "Over all wonderful!"
Cons: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"
Pros: "Much more comfortable than I expected. Attentive flight attendants."
Cons: "After flying cheapi airlines, norhing. It was a great experience."
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "Clear communication about delays and boarding, comfortable seats, great service."
Pros: "Seats super comfortable. Big screen entrainment."
Cons: "One more time offer drinks for a very long travel time (other 10H)."
Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."
Pros: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Cons: "Deben mejorar la comodidad de los asientos"
Pros: "Quick. Smooth!"
Cons: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"
Pros: "Only the on board crew lived up to Tap's normal standard"
Cons: "Boarding chaotic in Copenhagen. Food very poor this time"
Cons: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Cons: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Cons: "My luggage was lost for almost 2 weeks."
Pros: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Cons: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Cons: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Pros: "nice people and cordial staff"
Cons: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Pros: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Cons: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Pros: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Cons: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Cons: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Cons: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Cons: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Cons: "My luggage did not make it to Florence from Lisbon. Very unhappy about that."
Pros: "The only good was that we were rebooked on another route the same day"
Cons: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."
Cons: "No vegan food options. Filthy toilet"
Pros: "Customer Service was excellent."
Cons: "Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen."
Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."
Cons: "Plane too small and doesn’t have the thing to charge my phone"
Pros: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."
Cons: "Too sleep deprived from earlier missed connection to notice much about this flight except for the complete mess when it came to boarding. You can't line up 4 boarding zones in an area that is maybe 10ft by 10"
Pros: "Modern appointed plane with places for technology and charging points"
Cons: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"
Cons: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"
Pros: "The crew and the service."
Cons: "The food - horrible... My TV did not work the entire trip."
Pros: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Cons: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."
Cons: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."
Pros: "Flight was in Time"
Cons: "We got only mineral Water on the Flight but booked a full service flight"
Pros: "La atención del personal es bueno."
Cons: "Los asientos no se pueden reclinar, muy duros."
Pros: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Cons: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Pros: "Friendly staff, decent food, complimentary wine!"
Cons: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."
Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Cons: "Not much leg room."
Pros: "Good crew, ok seats(economy), good tv."
Cons: "Food was, well airline food, better than you find on domestic flights."
Pros: "Nothing was to like."
Cons: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."
Cons: "I'm vegetarian and I can't chose the option when I made the checkin"
Pros: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Cons: "No country music"
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Cons: "It was all excellent."
Pros: "Premium economy service and seat."
Pros: "Not much"
Cons: "Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want."
Pros: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Cons: "More clearly written policy about baggage allowance"
Cons: "No good"
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "How I was treated How I felt was wonderful."
Pros: "The stewardess was top-notch, professional and friendly"
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "It was 10 minutes early"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Pros: "The fact that you still have movies that you don't have to download apps for, nice to keep it simple."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Cons: "No offer to have transportation to gate. I am disabled and had a very long walk."
Pros: "Seat is not too crowded"
Cons: "No snacks"
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "loved the free movies"
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Cons: "No end to delays."
Pros: "Alles goed"
Cons: "To small of plane."
Cons: "They wouldn't seat us together"
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "It was good experience."
Cons: "Snacks could be improved."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Cons: "Can't believe not even pretzels"
Cons: "Carry on bags of 2 delayed seating of people"
Cons: "waiting times"
Pros: "Boarded late but quickly."
Cons: "Plane was very old and it showed"
Cons: "Lost my bag, I had to wait an hour and a half and missed a meeting."
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "Roomy preferred seats"
Cons: "No snacks"
Pros: "friendly prompt service, comfortable seats - free tv and movies"
Cons: "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Cons: "seats to close together very uncomfortable"
Pros: "It was excellent!"
Cons: "Too much delay"
Pros: "Price line is better not thief like you yu take my money for nothing my husband not traveling your given me fake tickets . bring my money back on my account. am gonna take to court yu fukin beach.yubstolen my money"
Pros: "The flight was on time; other than that, nothing was good."
Cons: "Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!"
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Pros: "crew was great, seating perfect!"
Pros: "Crew was working hard and fast and very attentive. Seats were OK."
Cons: "i would have liked a better selection of music, especially classical."
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Cons: "i ordered a vegetarian meal and didn't get one."
Pros: "Everything was as I expected"
Cons: "Nothing flight got us into Paris early"
Pros: "I thought the process of board was excellent and seats were comfortable."
Cons: "The shuttle driver was confused on what plane to go to and lots of steps."
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Cons: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."
Pros: "The staff was great but we hade one hour delay bording went very slow"
Cons: "My seat could not move and the antertainment system dident work"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Pros: "Great flight"
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Cons: "Wish I could have selected my seat when booking my flight"
Pros: "Wonderful uneventful trip!"
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Cons: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Very friendly cabin crew made this trip pleasant and entertaining."
Cons: "Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together."
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Loved the hindu vegetarian food. Incredibly tasty and I didn't expect it. No delays. All went smoothly."
Cons: "Movie selection was weak."
Pros: "Very good flight, good service and good night of rest."
Cons: "space between seats!"
Pros: "Flight was stuck on tarmac in Denver for 45 minutes. Missed connection Air hostess was very friendly throughout"
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Pros: "Flight was on time"
Cons: "One extremely tiny bathroom for the whole plain for a 4.5 hours flight. The bathroom line snaked through the plane the entire flight No complementary water or any sort of drink Seats were very uncomfortable I fly a lot and this flight was the worst by far"
Pros: "Not u til lDr momie"
Cons: "They were so late I got on a different airline"
Pros: "1. We booked seats together then when I checked in they had moved my seat and we were no longer sitting together. And then I couldnt get the window seat I had paI'd for :( 2. No boarding announcement and the "gate" was under construction so was a madhouse to board. 3. The crew member put her sweater in my food and pushed the coffee so hard to the person next to me it spilled all over him. To be fair she did apologize for throwing coffee on him. 4. The TV screens were so old you had to push the "touch" screen so your headrest kept moving if the person behind you couldn't decided what to watch... and then hard to watch anything yourself. The food was nasty."
Cons: "See above. I didn't like anything, this might have been the worst flight I've ever had to Brussels. I thought I booked a European carrier, but ugh it was actually United. They only care about business class and first class."
Pros: "The crew on my 2 united flights on me way to Phoenix were extremely professional. One of my flight attendants, Carolyn (from Chicago) was excellent. United is not usually know for its great reviews, but I was very impressed. I will fly United again!"
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Pros: "Nice food, good crew"
Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."
Pros: "Good selection of entertainment."
Cons: "See above comments."
Pros: "We had nice flight even so the airplain was full."
Cons: "Not quite.little bit noisy."
Pros: "The plane is very comfortable ."
Cons: "The entertainment - not enough movies on Russuian or Hebrew"
Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"
Pros: "Seat comfort. Crew was much nicer than crew I had out Houston on previous trip."
Cons: "I put 3's on food and entertainment because it wasn't used partially due to availability. I wasn't able to download app and personal headphones ended up being checked due to small plane so couldn't listen to anything. I wasn't partial to food options so didn't get to eat"
Pros: "Good food, nice movies. I set in the second line so there was no place to put personal things on the seat before me."
Cons: "The flight was over booked... To many people in the gate."
Airlines flying from Alberta to Brussels Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Brussels Airport
Masks required on board, masks provided on flights from Alberta to Brussels Airport
Social distancing seating
Middle seats unavailable to book on flights from Alberta to Brussels Airport
Testing for antibodies, testing for symptoms for flights from Alberta to Brussels Airport
Waiving of change fees. Search flexible flights from Alberta to Brussels Airport