My bags were lost in Frankfurt and no one could help me. I filled out a report at the airport, but the office there said they were too busy to give me a reference number. They said they would send me an email but NEVER did! I tried contacting SunExpress, but it is just an automated system. I tried contacting the airport in Izmir, but they were no help either. United would not help me because they said it is the responsibility of their "partner airline", although I entrusted my luggage to United at DFW to take care of my personal property and it was United who had it last in Frankfurt. I got the run around from everyone.
Good all round, crew very friendly
My original flight was canceled and rebooked which I understood. The second flight was canceled without notification. The customer service rep would not allow me to fly into another airport due to a hurricane in my destination city. He also hung up the phone on me when I requested to speak with someone in the refund department.
Lost my 2 luggages in the past 11 days !!! No news for my first luggage after 11 days and the second one i am waiting in a hotel hoping they will deliver it to me . You guys are the worse for ruining our summer vacations back to back !!
American airlines food was really terrible.
Everything ok. Flight on Time.
Pros: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Cons: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Cons: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Cons: "Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person"
Pros: "Seat was not super comfortable."
Pros: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Cons: "There is no inflight entertainment on these flight but I brought my own."
Pros: "The crew was wonderful and as far as airplane good goes, it was great."
Cons: "Leg room"
Cons: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Pros: "On time, clean plane, good service."
Cons: "Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it."
Pros: "Smooth flight."
Cons: "More leg room."
Pros: "A regional flight. On time and clean."
Pros: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
Cons: "Sittinf in the middle"
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Cons: "All flights cancelled. Stuck overnight."
Pros: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Pros: "Crew very nice and carefull"
Cons: "My luggage was destroied ;-("
Pros: "Very well organized."
Cons: "Not Lufthansa but United."
Pros: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Cons: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Pros: "Lots of food with free wine"
Pros: "Crew was great, boarding great, honored request for vegan meals"
Cons: "8+ hour flight is difficult with limited leg room- United is spending so much money putting Pod seating (or laying) options up front .... but Economy seats are ridiculous. Clearly we are. It that important. Row 34 window seat has a big metal box so Zero legroom"
Pros: "Excellent service during the two hour trip. No complaints whatsoever!"
Cons: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pros: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Cons: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Pros: "Friendly crew, smooth flight, always offering water."
Cons: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Cons: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."
Pros: "The food, comfort, and entertainment"
Pros: "Very professional. Excellent service. Very good food (for a flight)."
Pros: "I liked that it was on time"
Cons: "everything was ok"
Pros: "Nothing. Never was able to get on the flight"
Pros: "Service, crew, entertainment"
Cons: "Seats are too tight"
Cons: "overall service"
Cons: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"
Pros: "crew, cleanliness"
Cons: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pros: "On time and smooth"
Pros: "Great crew. Comfortable seats on plane. Stayed on time."
Pros: "Great crew members, service, and flight."
Cons: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
It was a wonderful flight
Everything was great. No complaints
American did a great job of getting another pilot in when ours was delayed with his flight into Chicago. We were just a few minutes late departing.
Cons: "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
Pros: "Great crew"
Pros: "Very nice crew.. And arrived early."
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Pros: "Great crew"
Cons: "Free wifi, free upgrade to first class"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Cons: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
Pros: "Everything was good!"
Cons: "on time departure"
Pros: "Eventually getting home."
Cons: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Pros: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Cons: "Food, boarding and some training for some of the crew"
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "I enjoyed everything!"
Cons: "No complaints!"
Pros: "Arrived ahead of schedule"
Cons: "Was seated with 2 screaming and kicking babies behind me"
Cons: "Old aircraft with broken recliners, non functioning earphones, no entertainment centers and no overhead lights. Flight attendant said they can’t help and accomordate to different seat."
Cons: "Might have been the least friendly flight attendants I have ever encountered"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Pros: "The gate agents took great initiative to line up new fights for possible missed connections."
Cons: "Didn't appreciate an hour delay because a crew member decided not to go to work today and there seems to be no planned contingency staff at the airport for early morning fights. Made me late to PHX, and I had to run across most of the airport to make my connection."
Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"
Cons: "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
Cons: "Flight delay on both ends of the segment"
Pros: "Clean plane. Excellent service. On time."
Cons: "Inadequate overhead baggage space."
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was canceled due to mechanical failure. Spent all day trying to find another flight out to remain on schedule. Awful experience."
Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Cons: "Flight was delayed and i have to miss my connecting flight."
Pros: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Cons: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Pros: "Flight went well despite some bad weather"
Cons: "Seating was uncomfortable and narrow. We had seats at exit door in an effort to allow for more leg room but even that did not make for a completely comfortable ride. Even on a bus you have enough room to sit without elbowing your neighbor. Cannot say the same for planes these days."
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Pros: "The entertainment and food was great, boarding was easy."
Cons: "A crew member was a little rude to me the entire duration of the flight."
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Cons: "Service was great but seating was cramped and uncomfortable, entertainment system was massively out of date, and no power outlets were available. Nickel and diming for extra (proper?) legroom was not appreciated."
Pros: "Fastest flight I've ever had!"
Cons: "I did not like the head rest, very uncomfortable"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Cons: "Aircarft could of had mor a/c"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"
Pros: "Not enough luggage space for regular number of passengers on board"
Very efficient loading and take off procedure in Geneva. One of the quickest sit down and go departures. Could have had more current video selections. Our plane was equipped with mostly first class and economy comfort seats so it seemed less crowded and roomy in these pandemic times.
Free food or entertainment should work
Pros: "Very efficient."
Cons: "Better airflow in cabin, letting you know about meals before getting to plane."
Cons: "Not being able to choose my seat on a 500€ return flight is a joke."
Cons: "The app and trying to find boarding details prior."
Cons: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."
Cons: "Was really a great experience from start to finish."
Pros: "Seat not confortable"
Cons: "Get newer planes with better functional amenities"
Pros: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Cons: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Pros: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Cons: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Cons: "Whole flight was so cold like in refrigerator."
Pros: "Brussels airlines business class seats were the most comfortable I have sat in."
Cons: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Pros: "The chairs were comfortable the staff was very attentive and nice"
Cons: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Cons: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"
Pros: "Nothing really"
Cons: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Pros: "Arrived ahead of time"
Cons: "Not business treatment, the boarding que, the seats, the food"
Pros: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."
Cons: "Nothing is for free not even a coffee."
Cons: "Choice of food was very limited as they were missing the food in catalog."
Pros: "I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not."
Cons: "Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour."
Pros: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Cons: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Cons: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."
Pros: "The crew were pleasant."
Cons: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Pros: "Entertainment options were awesome!!!"
Cons: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Cons: "the fact I bought a new ticket"
Pros: "While the flight left late, the service on board was good as was the comfort provided. Staff friendly. I actually was pleasantly surprised overall given a long past experience on the old SABENA."
Cons: "None, overall a decent transatlantic flight without any problems."
Pros: "They have the funniest and engaging safety video I have ever seen"
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Pros: "Nice planes"
Cons: "My luggage was lost and I still haven't received it"
Pros: "The crew was polite."
Cons: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Cons: "Delayed biarding then sat on tarmac for ages."
Pros: "They had a funny safety video"
Cons: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Cons: "Flight was late and I almost missed my connection in Brussels"
Pros: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Cons: "Over 2 hour delay"
Cons: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Cons: "The same: food at extra cost"
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Cons: "This is a low cost airline. No food, no entertainment, At least the crew was polite."
Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Pros: "The fare, that's it."
Cons: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
Pros: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Cons: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Cons: "Agents could b more organized to help reroute everyone. Instructions were not provided to collect our bags."