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Top 5 airlines serving Arizona to Victoria
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29421 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "The crew was amazing and the flight was enjoyable"
Cons: "I could have stayed in Arizona instead if of flying back to rainy Seattle"
Pros: "The crew was amazing and the flight was enjoyable"
Cons: "I could have stayed in Arizona instead if of flying back to rainy Seattle"
Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"
Pros: "Seats were comfortable. On time."
Cons: "Food could have been better."
Pros: "Yes"
Cons: "Nothing"
Pros: "So the flight was shorted food... not that big of deal as it was ally 2:45hr flight. The crew totally made up for it but being super fun and friendly. Gave people doubles on their drinks if they wanted. The REAL perk is flying into Everett/Paine Field. What a great experience it is. Fast and simpl"
Cons: "The seats on the E-175s are a little short for me... I’m 6’4"... everything else was fine!"
Cons: "Tarmac delays"
Cons: "The seat assignment for people who did not one assigned. Last minute."
Pros: "They gave me a premium class seat which was not expected or requested! Was super!"
Cons: "No seat choice before flight unless I wanted to upgrade. Flight was delayed twice before boarding without any reason given - I was only looking at the information on the app"
Pros: "Friendly helpful staff"
Cons: "Paying an extra 200.00 dollar to keep my flight because your booking system failed to make my reservation with my airline."
Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."
Pros: "The quality of the aircraft, staff, service and food was excellent."
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Pros: "Friendly flight crew"
Cons: "Everything was great"
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "Nothing"
Cons: "Rude staff, they overbooked my flight and I had to wait 9 hours for the next flight. No compensation for time lost. They made it seem like it was my fault that THEY overbooked."
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Pros: "Nice plane"
Cons: "Crew wasn't too polite. Smacked a few people with the cart"
Pros: "Friendly, efficient crew. No delays."
Cons: "Some of the foot Wells are much smaller than other and present a very real problem both for baggage and tall folks. It seems unfair to pay the same price as someone who gets vastly more foot space and the airline is really doing its passengers a disservice by not making it explicitly clear that certain seats are more physically constrained than others. (737 isle and center seats."
Pros: "Staff was awsome"
Cons: "Had to sit next to some one that was too big to big for the seat and end up taking up half of my seat . Not the staffs falt but they could see i could not sit properly in my seat."
Pros: "Great crew. Comfortable and on time."
Cons: "People were instructed to line up in a certain area for general boarding. However, after boarding started, people just walked up through the first class line and instead of telling them to get into the correct line they let them board...and just left those of us in the correct lane to wait."
Pros: "Seating. Flight time."
Cons: "Everything was good."
Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Pros: "The crew was happy and helpful! They were cheerful so that always helps when you're flying!"
Cons: "No gluten free snack so I only got a drink."
Pros: "Smooth flight, no disturbances."
Cons: "Late arrival"
Pros: "The check-in counter staff person in Phoenix was very helpful with luggage issues. The crew members on board were friendly and efficient."
Pros: "After an extremely frustrating experience with American related to flight changes, I was able to book a last-minute one-way flight with Alaska. As always, every team member was helpful, the flight was very smooth and the in-flight entertainment made for a quick, painless trip. Definitely a loyal Alaska customer!"
Pros: "Everyone was incredibly nice and professional"
Cons: "The only complaint would be there were no more cheese and fruit plates left by the time they got to 30 C"
Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."
Pros: "Liked the whole experience, but can't really comment on food or entertainment b/c i used neither. All the other aspects of the trip were delivered efficiently."
Pros: "Nice leg room."
Pros: "On time take off"
Pros: "chech in crew and flight from Phoenix was comfortable"
Cons: "The plane from Seattle to Edmonton was confotable."
Pros: "Crew were friendly and efficient. Gate areas were clean."
Cons: "I always feel like a commodity versus a customer once I get in my seat. No leg room, no where to place your water bottle and feel like each time I fly the seats get smaller."
Pros: "Smooth all the way. In flight wifi was great."
Cons: "Changing seats on the same plane after one stopover at Spokane."
Pros: "I like the free texting!!!"
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Pros: "Spacious and comfortable Boeing 737-900 which was not over-booked. Lots of room and efficient boarding process. Friendly crew."
Pros: "Flew Frontier on the way to my destination and Alaska on the way home, the difference was night and day. Everything was better, the seats were comfier, the tray table was larger, there was a wifi option, complimentary food and drink, much more professional staff, even the plane noise was much quieter and to top everything off we got home over 30 minutes earlier than expected. Alaska is definitely my new preference."
Pros: "I really like Alaska Airlines overall. Their planes are newer, have power outlets at every seat and the oversize luggage compartment make it easier for everyone to fit with their carry on bags. Way more comfortable than their main competitor at our little airport."
Cons: "I got a notice to check in the day before my flight, which is fine except that they had completely changed my flight to a different one with no prior notice. I searched through my email after I got home in case I missed it, but couldn't find anything. I would have appreciated a bit better communication."
Pros: "Boarding from two doors. Good views on the trip."
Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Pros: "Newer plane. Amazing staff/crew. Lots of flight options and fair prices. Also if you are an Alaska49 member you TWO free checked bags."
Cons: "Crowded boarding. No meals. No inflight movies."
Pros: "Flight crew was awesome"
Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."
Pros: "Check in easy, comfortable seating, friendly staff,on time flight."
Cons: "Will never fly with WestJet again regardless of price."
Pros: "Departed early, landed early! Direct flight."
Cons: "Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem."
Pros: "Crew good! Seats uncomfortable as usual"
Cons: "Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes."
Pros: "Great flight. No problems."
Cons: "Nothing"
Pros: "A very enjoyable flight."
Cons: "Nothing"
Cons: "Entertainment"
Pros: "crew was very friendly"
Cons: "seat no so comfy"
Cons: "The plane was so cold that despite wearing jeans, a shirt, a sweatshirt and a jacket I was barely comfortable. Explanation from crew? Well, it was very hot in Phoenix so we had the AC jacked up. But at 35,000 feet that's no longer a problem, right? Neither is is necessary in 68-degree F Calgary."
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Cons: "Seats are horrible with westjet"
Cons: "Just perfect"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."
Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "Ease of booking ,cost,dir eat flight,great departure times"
Cons: "Boarding was disorganized a bit,seats a bit cramped. Entertainment not the best choices for seniors eg have some TCM choices."
Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"
Pros: "On time"
Cons: "Q400"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "The staff are very professional and friendly."
Cons: "Nothing"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Cons: "Announcement from the flight crew inaudible. Much too fast and with lack of ununciation"
Pros: "Friendly and helpful staff."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Pros: "Quick and easy"
Cons: "Small seats"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Cons: "Very poor attitude of cabin crew. if they don’t want to serve the “guests” get another job."
Pros: "Nothing"
Cons: "Everything."
Pros: "Everything"
Cons: "Nothing"
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Pros: "I enjoyed the WestJet app for movies. Really great for me and my daughter. Also the McDonald’s coffee ✅"
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "Fast connection, friendly crew."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Pros: "Wonderful service!"
Pros: "The crew was fantastic and was very helpful!"
Cons: "I found the rows a bit tight together leading to a little less legroom then I would like but this is standard with almost any airline."
Pros: "Seat was great"
Cons: "Snacks could been better"
Pros: "left on time"
Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."
Cons: "The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway."
Pros: "on time, smooth flight"
Pros: "As easy as it should have been and great price"
Pros: "JP the flight attendant was great"
Cons: "Terrible boarding process Too warm"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Great experience...."
Cons: "There were wait times...too long"
Pros: "Excellent. Again staff was very courteous and caring. Smooth comfortable flight all the way."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Pros: "We got there safe."
Cons: "Really how hard does an airline have to work? I'm Going on vacation so I'm Happy."
Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "waited for us. We were late from Yuma"
Pros: "Nothing"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "There was no place to charge my electronics"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Overall a very good flight"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Everything happy and in time. Nice staff"
Cons: "Nothing"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Staff was fantastic"
Pros: "Everything was good."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Arrived early"
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "Delayed flight, multiple gate changes"
Pros: "Nice staff, on time"
Pros: "Full flight, crew worked timely"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "Nothing"
Cons: "Waiting on a hot plane for 2 hours"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Quick and easy thanks"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "Good preferred seat."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "Nothing"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Same as above."
Pros: "Timeliness"
Cons: "Nothing"
The delay was exhausting.
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "I booked an aisle seat and they did not honour it at checking"
Cons: "Everything."
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Pros: "Worst seats of any airline"
Cons: "Worst seats of any airline"
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Pros: "Prompt boarding"
Cons: "Timing of flight from Phoenix"
Pros: "Boarding was OK."
Cons: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Pros: "We did finally get to our destination."
Cons: "Late flights, missed connection, no ground service"
Cons: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "It’s Rouge. ‘Nuff said."
Pros: "Airport security was great and the airport pane was clean with a great crew!"
Cons: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Pros: "Crews attention and ease handling medical travel"
Pros: "Every thing"
Pros: "Everything"
Cons: "Nothing"
Pros: "the team helpful"
Cons: "nothing"
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Pros: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Cons: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"
Pros: "Friendly crew. Comfortable seats with enough leg room."
Cons: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"
Pros: "Seats very hard to sit in for 5 hrs."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Pros: "Staff were courteous. No problem there."
Cons: "The plane was old and there was little leg room. Should retire it."
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "good movie selection"
Cons: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."
Cons: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "Smooth flight,and all the rest was okay."
Cons: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pros: "Plane and crew were great"
Pros: "at least a packet of crisps with your drinks of juice and water"
Cons: "no movies and music-earphones"
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Pros: "On time. Luggage arrived within minutes. Great Service."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Pros: "Competent staff."
Cons: "Packed in."
Pros: "The flight attendants and pilots do as much as they can to mitigate a truly awful travel experience."
Cons: "There is nothing about the experience that can be recommended. The seat layout is cramped and awful, the entertainment options are half-baked. Even the food is several notches below what you'd get on a normal Air Canada fight. This version of the airline is a national embarrassment."
Cons: "Very crowded, small seating and legroom"
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Pros: "Got on as standby - very helpful staff"
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "The flight attendants were super nice and very responsive"
Cons: "The food was not that good"
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Nice crew."
Cons: "So cramped it’s not even funny anymore. I’m 6 foot and average build. The seats are so narrow, thin, and with such little legroom, I just can’t imagine who can comfortably fit in a United economy seat anymore."
Pros: "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
Cons: "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
Pros: "Nothing"
Cons: "The flight was delayed."
Pros: "Forgot"
Pros: "Timely departure"
Cons: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Cons: "Lost luggage’s"
Pros: "Nothing"
Cons: "Rude employees - never flying with United again."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Nothing"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Smooth flight"
Cons: "Nothing"
Cons: "Horrible customer service"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Cons: "Boarding"
Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"
Cons: "The 2 hour delay"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Boarding was made easy buy letting each group on separetly"
Cons: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "Everything"
Cons: "Nothing"
Cons: "Decent"
Pros: "The crew was very nice and good."
Pros: "Easy boarding"
Cons: "No TV"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Cons: "Flight was cancelled!!!"
Cons: "No entertainment"
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Cons: "Delayed 2 hrs"
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Pros: "Very good service and great pilot"
Pros: "Great people"
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "Food"
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
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