Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
Flight was good but there are way to many announcements for credit cards etc.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
We had a layover from YVR to Denver. We bought 4 bottles of Absolut Vodka at the YVR Duty Free for $116.20, after going through security and American Customs Pre Clearance at YVR, Vancouver. When we landed in Denver, United put us behind the American Customs as well as TSA again for some reason. We were forced to go through American Customs and TSA again. TSA confiscated our rightfully owned Duty Free Absolut Vodka bottles. Because United incorrectly forced our flight behind American border and TSA again, we missed the connecting flight. After United put us on a later flight, we eventually arrived in Chicago very late, with hardly any sleep. I am looking for compensation from United for our incorrectly confiscated Absolut Vodka bottles worth $116.20, as well as compensation for incorrectly putting us behind American Customs and TSA again, causing us to miss our connecting flight, making us arrive extremely late in Chicago.
From the first moment you interact with United Airlines, you can expect nothing less but extreme frustration. The baggage handler at the bag drop seems completely unbothered by the presence of customers waiting in line. No help was extended to load the baggage whatsoever. And if any of your bags is overweight by 0.01 pound they will make you re-distribute everything in your suitcase just to play power trip. When it was time to board no help was extended to customers to locate their seats. Moreover. It was a chaotic mess at the gate when it was unclear who should board first and everyone just bunched up, trying to get on the plane. I am sure the crew was doing their best to perform their jobs while being paid their wages however it shouldn’t be that hard to smile once or twice when you’re in the business if serving customers. It is a shame for the United States of America to have a flagship carrier of such low caliber. Our flight was also delayed by about an hour and a half due to further delays prior to our inbound flight. Being someone who has travelled for both business and leisure in Asia, Europe, and South America I have never experienced such poor quality of service.
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
Liked in-flight wifi Did not like - nothing to complain, really. All good
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
Smooth flight Staff were courteous and welcoming upon entering and exiting the plane Pilot and crew provided frequent updates Leg space was not pleasant but manageable
Everything was good except I was a bit disappointed that I had to pay US $150 for bags.
Flight itself good .Landing at terminal3 and connections to terminal1,it is connections nightmare,specially for disable person
The flight attendants were super! They created a cosy and warm flight atmosphere!
West Jet flight was cancelled and I was not notified. I found out when I tried to check in on-line. Spent 4 hours on the phone with West Jet and Just Fly trying to figure what happened.
We had originally booked our flight from Punta Cana to London Ontario but our flight from Toronto to London was rescheduled and we would of had a 14 hour layover in Toronto before caughting our flight to London which is unacceptable. So we canceled our flight to London with no compensation and booked Robert Q Airbus from Toronto to London. We are not planning on using Air Canada for any more travel trips. In the last year and a half, Air Canada has rescheduled my flight from Toronto to London 3 times and forced me to cancel the flight and take Robert Q to London to avoid a long layover in Toronto. I received no compensation for the flight which is unacceptable. I'm very disappointed in the way Air Canada always rescheduled my flight from Toronto to London.
I wish Air Canada would provide a meal on the 5 hrs or more time flight to the passengers.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
Was delayed at every point/ connection. Luggages missing for 5days. Had no medications for diabetes and high B/p. when bags where finally delivered on the 30th, the insulin and ozempic were no longer patent, as the ice pack had since dissolved and the authenticity of the med is now questionable, since they must be refrigerated. Please have them refund my bag fees. I should sue them for all the inconveniences caused to me.
The plane was delayed substantially due to a mechanical problem, that being said, the airline was very fair with providing a meal coupon for us. I would rather arrive late on a mechanically sound plane than the alternative. The food served in the plane was just awful, however and I recommend a new catering company.
Very bed experience never want to travel air canada anymore
I liked all of it, and excited to do it again~* Thank you, and Much LoVe and Respect, CHRiS aka KRYSTOE 👣🎵 http://www.chrisrousemusic.bandcamp.com Google = chrisrousemusic and/or KRYSTOE
I waiting for 2 hrs to retrieve my luggage. Didn't get home till 3am.
The flight left late and I didn’t get a glass of bubbly upon boarding (which I’m used to when booking business class on other flights), but otherwise it was a pleasant flight with lovely, helpful crew members and I enjoyed my meal.
Flight attendant told passenger to move my bag in order to accommodate his not allowed roller bag then proceeded to crush my bag. When I complained flight attendant said roller bags take priority. Yet this flight was on Rouge which only allows one personal carry on. But not enforced. So I was penalized for paying to check my roller bag.
