On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
The flight and crew were good. Departure and arrival were timely. Check-in was professional and helpful in Malaga on return trip (same on outbound trip from Toronto). The ad before ach program was punishing - specifically for the internet/data service with the content creator that was showed twice in each ad pod. It was so annoying I made an effort to forget the name and would not use the service. Provide an opportunity to fast forward or skip the darn ads once they have been initially viewed.
The flights were on time and the crew was friendly and helpful. The food was ok. The seats were quite cramped and if the seat in front was tipped back there was very very little room. The entertainment was only on your own device and there was no usb charging
Delay was not properly communicated. Service, plane, value of ticker were all great.
Bumped from my connected flight, we arrived earlier than scheduled and I was bumped 4.5 hours later. There was no reason, they said my time I wouldn’t have connected in time. I had 41 minutes. None of Westjet customer service in airport could figure out why me and my 5 year old were bumped from flight we booked. We had 10 minutes to get to next gate after we got off the plane, one lady mentioned that’s not enough time to get to next gate. I was there in 3 minutes. Was originally suppose to fly out at 6:50 pm And was re scheduled to 11:45pm.
Everything went well, smooth flight, arrived on time, no lost luggage!
Terrible. I was charged $75 for a checked bag when I only had a carry on. The lady at the desk said she couldn’t refund me the money and that I had to call westjet. I called the next day and they said they couldn’t refund me because there is no way to prove I didn’t have a checked bag.
WestJet employees were not properly informed about where my luggage was going causing extreme confusion and almost made me miss my flight
WestJet continues to live up to budget airline status. The flight crew were not particularly friendly and just were not attentive. We were served cold meals, not initially given any cutlery, and served wrong beverage orders. Seats are not comfortable, especially for long haul flights, and there is basically no offered in/flight entertainment. Fortunately they did have a WiFi service which did seem to work for streaming and connecting kids tablets, but if you were not prepared you were left scrambling. Mix that in with the strike concerns leading up to flights, it made for a less than ideal flight (especially when comparing it to similar class in Air Canada for the outbound flight). Third flight with WestJet but not necessarily planning on booking again.
First time flying WestJet airlines and it was a wonderful experience!
It would have been nice to know there was no on flight entertainment
Delayed but they wouldn’t tell us tell after boarding was scheduled to start. So it’s like we know it’s delayed why won’t they say anything?? How long? The. We ended up sitting on the tarmac for 2 hours before they finally cancelled the flight. Bad!
I would have liked an aisle seat but because the flight was full I couldn’t be accommodated. All in all it was fine.
Left on time, arrived on time. Great staff. Bathrooms needed to be cleaned more often.
Staff was not frankly. I asked about what beverages you have and air hostess told me like before so very rude answer.
There were a lot of empty seats so we were able to spread out and be more comfortable. The food was decent enough. The crew, however, there was one flight attendant who put a hand on my grandson as he was walking to the bathroom and told him to stop. He’s 13 years old and didn’t need an escort so I don’t understand the necessity of putting a hand on his chest and saying “stop”. My grandson was confused and embarrassed with no explanation.
Seats are incredibly small and uncomfortable for longer flights, have to pay for business class just for comfort unfortunately. And baggage fees are insanely expensive!
Both return flights delayed due to mechanical issues and flight attendants rushed meals out late. Otherwise though all went ok.
Online checkin could be easier. 24 hours out I had to search for way to check in, only later did Air Canada post it. Seats on the Montreal to Barcelona flight were horribly uncomfortable. $100 to check in a bag on an overseas flight is not a reasonable price. No wonder there were overloaded carry-ons.
For the first time, I needed to use wheelchair assistance for my return from Madrid to home in Sacramento. I am very impressed with how helpful it was and how kind all of the staff were.
Delay info was confusing. It was in the email but not updated in the app. When at the airport, the gate info was confusing about the time too.
The Air Canadian personnel were all very professional and friendly. I will definitely fly on them again.
Economy class feels really cramped and marginalized compared to business class, especially on a 9 hour flight.
food was not acceptable. It did not match the service.
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
Never took the flight due to strikes which happens but there was no timely coordination to find me new flights. I had to call Lufthansa and Kayak support only to be given no good options and a 75% refund. Ended up spending way more for alternative flights that I coordinated myself for a trip I had booked 6 months prior.
Come on. A two hour, 7am flight and a small bottle of water and a tiny chocolate bar was provided. No coffee, no nothing. Poor.
Plane was crowded, seats narrow, legroom nearly nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to repair it. This flight was in direct contrast to a very comfortable Lufthansa flight from RDU to Frankfurt about a week earlier.
Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room
Better when flight announcements are better produced and slowed down a bissele
My only complaint would be that we paid for insurance in case we needed to change our flights. However we still had to pay to change and was not helped on either travel parties. I would like a refund for my change fees as indicated in our insurance plans.
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
The only really annoying part was the TV screen. It was kinda messed up. Like it would just randomly turn off or switch. It was also not responsive. Which gets annoying on an almost 12 hour flight
Luftansa over booking canceled my flight 2 days before I left, so I called to reschedule but didn't answer, so I had to cancel. This has ruined my vacation plans and I already had to pay 3 days for a hotel reservation in Barcelona. I don't think I'll ever book this flight again in my life.
This Condir premium economy is terrible. All it is is a few extra inches of legroom in an economy seat. British airways premium economy is the same as a first class domestic seat, wider with more recline. Plus the flights were all late to leave, arrive, etc. terrible day.
It’s a budget-friendly airline, so expect smaller meal and snack portions and no free alcohol to drink on international flights. Airline food is never exciting in economy class, so I always plan on taking my own food and snacks- and I don’t consume alcohol, so no complaints from me! Flight attendants were friendly, attentive, and helpful. The airplane was newer with USB a+c charging ports, massive infotainment screens, and a lot of entertainment media to choose from. The airplane seats are less padded than other airlines I’ve been to, but the benefit is that there was more legroom because of the thinner seat profiles. Honestly, more legroom gave me more comfort than having more padding on a seat (which just gets flattened over time and repeated use) Overall, I really liked my Condor experiences (4 different planes) from LAX-Frankfurt-Barcelona and back. I would not hesitate to fly with them in the future, if the prices are lower than other companies
There was some nice staff when I entered and left, but the thrre flight attendants who served us were very brusque and rude. I have celiac and when I checked in, I tried to find the option to make sure my meals (stick on a 10+ hour flight after a 3 hour flight and short layover) were gluten free because I didn’t have time to get anything. Couldn’t find the selection for it, and every part of the meal and purchase options were gluten, so I didn’t get to eat. During check in the allergies section should be easy to identify and check so this doesn’t happen. Having more options for gluten free at this time should be easy.
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
There was no flight to Nbg. Airline left 1.5 hours late from JFK and did not attempt to make up time in-flight. So we missed our connecting flight. I get that this can happen but it was complicated to figure out what to do in FRA. It would have been really helpful if a Condor attendant had offered help at the time we came off the transatlantic flight to provide guidance. Eventually we figured it out and ended up on a 2.5 hr train ride to Nbg.
No clear baggage rules. Had to pay at gate for my carry on luggage.
