The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
Pros: "The crew was very professional and friendly"
Cons: "Well for the most part it was my first experience so it was good, thank you."
Pros: "Crew was excellent. Thank you Sohiwe"
Cons: "Air Canada needs to step up their game and get better in seat technology."
Cons: "Over 11/2 hour late with no explanation."
Cons: "Entertainment system kept kicking out & had to start over. Gave up"
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "Very long delay not fair to passengers"
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Pros: "Flights left at the scheduled time"
Cons: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Pros: "Food was great"
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "Aircraft was switched for maintenance. Incredibly late arrival"
Cons: "Gates changes a lot and no announcement is made"
Cons: "That there was no meal included. Only ordering extra through the cafe catalog"
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Cons: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Pros: "Boarding on time"
Cons: "Problems with entertainment"
Cons: "Poor snack options"
Pros: "A few turbulents just before landing but great flight crew."
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "I arrived safely with my children"
Cons: "No snacks"
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Pros: "The crew tried to be nice."
Cons: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Cons: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Cons: "Too hot and cramped"
Cons: "Plane way too cold, seat would not recline"
Pros: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Cons: "The plane was very cold"
Pros: "Onboard service staff were very good."
Cons: "Flight was one and a half hours late leaving."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "Leg room on a wide bodied airplane and movie equipment working well. Stewards were by more than once offering food or refreshment."
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "No cookies or pretzels."
Cons: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Cons: "Air Canada has the worst customer service. Hate flying with them"
Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."
Checkin in terminal D and going to E was difficult
I had to change planes four times that seems a little excessive
Personal resolvió todo mis inquietudes. Personal muy atento y servicial.
Pros: "United uses a code share with Avianca for regional flights."
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Cons: "Seats were too small; my knees were always against the seat in front of me. Take-off from Dulles was extremely rough. The landing wasn't much better."
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Cons: "Out plane showed up late due to weather - understandable. We didn't have anyone to pilot the plane for over 5 hours - unacceptable. I was due to be home by 8PM CT on Sunday; didn't get home until 4AM Monday. Very poor job by United."
Cons: "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
Cons: "They forgot to stock food and red wine. Ran out of white. A joke. Pretzels. United is not a consumer oriented airline anymore. Attitude is they are doing customer a favor just being there. Best avoided."
Cons: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Pros: "Good flight"
Cons: "The restroom on the plane was not clean. The WiFi wasn’t working but we were still able to watch in flight United tv with the app."
Pros: "Flight crew was amazing, They were so kind to my infant son. Huge props to them."
Cons: "Pay for wifi which would cut out. Couldn't access United.com or the United App. Everything cost money even the flight status which just shows our plane crossing the country. Who is going to pay over $5 to watch a plane snail its way over Saskatchewan. Seating was god awful. My knees were jammed into the seat back so badly the person in front of me couldn't recline because it was hitting my knees. Pretzels....unless you wanted to pay artisan prices for microwave food."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "Plane was in poor condition. Made loud beeping noises during final part of flight. No power outlets at seat."
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Seating grouped in twos. Return trip. The stewardesses were friendly and delivered with humor."
Cons: "Nothing free. Plane seemed a little old"
Cons: "Flight had mexhanical problems. Waited in plane for 90 minutes then we came off the plane. I changed flights...still waiting for my bags."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Cons: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "5.5 hour flight and no movies to watch. Had to pay $8 if you wanted to watch anything. Whyyyyyy??? I couldn't even watch the flight path without them wanting me to swipe my credit card."
Pros: "For yall to have emotions"
Pros: "The flight crew was kind, informative, and helpful. Very professional."
Pros: "Attendants were friendly."
Cons: "Much more cramped than other airlines."
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "Flight was on schedule and arrived early."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Cons: "Custermer service for United is terrible. Not impressed at all."
Pros: "Friendly crew and easy boarding."
Cons: "No inflight entertainment due to the fact I didn't have the United Airways app."
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Cons: "This flight did not exist. The flight was operated by united and was cancelled a long time ago. Air Canada did not inform us of the flight cancellation and did not take any responsibility for it. United did but inform us of the flight cancellation and blamed air Canada. I fully blame kayak for our ruined vacation and will never use this service again in my life."
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "Punctual, good service"
Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."
Pros: "Boarded on time. Pleasant flight staff. Arrived early without a delay in getting a gate or luggage. Pleasant flight staff, good service."
Cons: "I paid $59 to upgrade to a premium seat and it was terrible with my feet being in the aisle where the service cart rolled"
Cons: "Tv control did not work, cabin in my área very hot"