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The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.

The airline did not allow enough time for the Columbia checkpoint

Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.

I had bad experiences before now was excellent I am glad they have business class again

Provide free food and drinks on an international flight. Add updated head rests

The chicken that was served in business class was cold!

Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.

delayed rio bogota - delayed for 4 hs from bog to mia. the seat are too small

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.