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— BRU
18 Jan — 25 Jan1
Return
1 adult
Economy
0 bags
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Tue 18/1
Tue 25/1

Good to know

Low season

May

High season

December

Cheapest flight

C$ 373

Average price round-trip

C$ 905

Good deal round-trip

C$ 416

Good deal one-way

C$ 523
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (8% more expensive on average)
Flight from Vancouver Intl to Brussels Bruxelles-National
(avg. price over the last 2 weeks)
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Top 5 airlines serving from British Columbia to Brussels

Scores according to KAYAK customer reviews
8.0
SWISSOverall score based on 9120 reviews
8.2Boarding
7.9Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
Pros: "Great crew. I had 3 seats for myself."
Cons: "Selection of music entertainment."
Read more about SWISS
Pros: "Great crew. I had 3 seats for myself."
Cons: "Selection of music entertainment."
Pros: "flight itself"
Cons: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Pros: "Excellent"
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Pros: "Crew, food, boarding, service"
Cons: "Very tight seats. Not enough of leg room"
Pros: "Good entertainment options"
Cons: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Cons: "We had a huge delay"
Cons: "Need more movies to choose from."
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Cons: "Some of these planes need improved entertainment systems. Half did not work."
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Cons: "Our flight was delayed and the seats were narrrow."
Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Pros: "Nothing!"
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Pros: "Clean airplane and toilets Many entertainment choice No turbulence"
Cons: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Pros: "Hard working on board crew"
Cons: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Pros: "The crew was great and the flight itself was fine"
Cons: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Pros: "Crew helpful. Seats comfortable. Slept most of flight."
Cons: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Cons: "Delay"
Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Cons: "Delay"
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Cons: "delayed"
Pros: "We arrived early"
Cons: "No entertainment, no pillows or blankets, uncomfortable seats"
Cons: "flight and luggage deliver delayed. Missed meeting as a result"
Pros: "Short flight.."
Cons: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Pros: "Relaxing, good entertainment."
Cons: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Pros: "Crew, food...."
Cons: "As I said before..."
Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Pros: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Cons: "Not sure why loading is not by aisles, seems not that efficient"
Pros: "Service ok"
Cons: "Horrible food, tvs didn't work, crowded."
Pros: "Good service inflight"
Cons: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Cons: "id."
Pros: "See above"
Cons: "The wine"
Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Pros: "The food"
Pros: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pros: "Nice staff"
Cons: "It was good"
Pros: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Cons: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Cons: "Lights were on too long for an overnight flight"
Pros: "Staff was very friendly."
Cons: "Nothing to say here"
Cons: "Friendly crew. Easy priority boarding. Regular economy cabin seats , quite uncomfortable due to narrow knee space, and "invasive" front reclining seat, that did nor allow for sitting and reading. High expense $100 US. fee for extra leg room is an absolute necessity. Shame on the Airline Industry standards!"
Cons: "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
Pros: "I was smacked in my knee I need surgey on my minsicus for by the person serving the food and never got apologized too. Then later he elbowed me in face and acted like it didn't happen. I liked nothing."
Cons: "Not getting hit twice by the crew serving food and at least an apology."
Pros: "All what you think :)"
Cons: "The place's we are sitting can be better"
Pros: "Pilots were good, they provided a smooth ride."
Cons: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Pros: "The food was very good and inflight entertainment was excellent."
Cons: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Pros: "Very uncomfortable"
Cons: "More cushion"
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Everything was great"
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Pros: "Loved the amenities kit. The hostess was very nice and always helping with a smile."
Cons: "The plane was too hot"
Pros: "The friendliness and the ease of flying alone."
Cons: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Pros: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Cons: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Pros: "Boarding on time. Decent food. Relatively clean aircraft"
Cons: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Pros: "we ware attisefy for are first time in bisness clas"
Pros: "The staff was nice & the food was pretty good for airline food. Good movie & entertainment selection. The usb charger at each seat was extremely convenient & helpful. The provided slippers, socks, lip balm, tooth brush, tooth paste & sleep mask were a very nice touch."
Cons: "The plane was extremely hot upon boarding & stayed that way for quite some time. People in our group thought they might pass out from the extreme heat. Once it cooled down, it was much more comfortable & bearable. Wish they offered more food items for those allergic to dairy/gluten."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Cons: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
Pros: "Free upgrades are great, unfortunately rare."
Pros: "Everything is Fantastic"
Pros: "Service and food"
Pros: "pleasant flight attendants good food food always available which is nice for 11+ hour flight superb selection of movies"
Cons: "Turkish Air desk at airport gave us incorrect information that nearly made us miss our flight"
Pros: "Turkish flights are consistently comfortable, service is good."
Cons: "I purchased a flight during the day, but ended up on a red-eye anyway."
Pros: "Very relaxing, excellent food, very good customer service, I love Turkish Airlines."
Cons: "The food on the flygh istanbul to New York was not as good as usual. It was a bit cold, but a part of this everything was excellent. Overall I am very happy!!"
Pros: "The crew was great. Flight normal, food and drinks good."
Cons: "Boarding took a little longer and was delayed without them giving us a reason for it."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "The food and entertainment on the plane"
Cons: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Pros: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Cons: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Pros: "as above"
Cons: "as above"
Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"
Cons: "The gril in LAX she's not comfortable with customers the rest good My logged didn't arrived to Amman I received one and I miss one TAG number TK633655."
Pros: "Food was very good"
Cons: "the smell of the airplain was very bad"
Cons: "Fantastic"
Pros: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Pros: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Cons: "Chaotic boarding procedures in Istanbul airport."
Pros: "Everything on the plane was great."
Cons: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Pros: "Space inside the plane. There were empty seats that increased the comfort."
Cons: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Pros: "Nothing."
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Cons: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"
Cons: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
Pros: "Low prices & generally good service and entertainment"
Cons: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pros: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Cons: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
Pros: "very nice flight."
Cons: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Pros: "The flight was good. The boarding was appalling."
Cons: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Pros: "Turkish airlines is very accommodating and even fed us on this short flight."
Cons: "They tend to generally don't keep their planes very cool and it gets a bit stuffy at times. In economy class, not much leg room as with most of the planes these days."
Pros: "Boarding was on time and departure as well."
Cons: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."
Pros: "I enjoyed the flight"
Cons: "Thank you"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Amazing leg room, free snack and drink, free wi-fi."
Pros: "The staff were nice, the flight was on time. The meal was good."
Cons: "There was no pillow on board and the flight was overnight."
Pros: "Nice flight attendants,"
Cons: "Timeliness"
Pros: "Crew"
Cons: "My wife and I were separated by six rows. Unacceptable!"
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pros: "Crew was fantastic and with an exceptional service. Food was really good."
Cons: "Maybe the seats coudl be a little bit wider"
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "Lufthansa crew very professional"
Cons: "More upgrade to be available"
Cons: "Connecting flight tolerance and easy upgrade from one class to another."
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Cons: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pros: "it was mess, so I cant say positive thing"
Cons: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Pros: "Staff were always courteous."
Pros: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Cons: "The worst airline, customer service ever"
Pros: "I had double seat all to myself so that was nice."
Cons: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Pros: "Nice flight freindly staff"
Cons: "Not comfertable chairs"
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Pros: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Cons: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Very organized airline. Friendly staff."
Pros: "Excellent service."
Cons: "Somewhat expensive for Vienna - Brussels one way route."
Pros: "Everything was going to at"
Cons: "Nothing"
Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Cons: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Cons: "The flight was delayed and I lost my luggage."
Pros: "Love the coordination"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Cons: "Nothing."
Pros: "surprisingly tasty meal, smooth and on time flight"
Cons: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pros: "Service was great and the flight on time."
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "The service and the overall flight quality, the pilot was very good!"
Cons: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Pros: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Cons: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Pros: "Their first class looked very comfy"
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pros: "Food, courtesy of flight attendants."
Cons: "Old plane. Very little space in chairs."
Cons: "Delayed boarding"
Pros: "The food was amazing"
Pros: "There was plenty of legroom in economy. The flight attendants were so pleasant and we saw them a lot cause they kept serving us food. Smooth flights and great service."
Cons: "I had an overnight layover( I didn't realize it when I booked the flight.) At the airport, the sofas were comfy, but it was so cold that I could not sleep. The flight went so quickly that it didn't seem line it was nine hours."
Pros: "Seems odd to have to pay for a water and coffee on a flight."
Pros: "So rude crew"
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Amazing crew"
Cons: "lost baggage"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "Nothing special"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "I slept pretty much the whole time"
Pros: "Great"
Cons: "Great"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Good flights. Good prices."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Flight was on time and quick and comfortable"
Pros: "quick and relaxed"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Nothing!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Great crew service. Among the best ever."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Service"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "captain was great."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Yes"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Hours late at both airports and no one offered to give a refund or help with the Uber I’m now going to have to take to get home."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "Crew was great"
Cons: "Side seats suck"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "the professional crew from the flight"
Cons: "none"
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "Non-availability of wheelchair at London."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "We made great time!! Crew was friendly."
Cons: "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
Cons: "No other snack choice, just pretzel. Can we have some cookies?"
Cons: "Super TSA lines in Denver and American employees were less than accomadating or did not meet any kind of customer service expectation. Terrible airline!"
Pros: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
Cons: "The bathroom ran out of toilet paper."
Pros: "Smooth transition with our connecting flight"
Cons: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
Pros: "Clean plane"
Cons: "No food"
Pros: "everything was on par to most travels until we got to miami."
Cons: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Pros: "Video entertainment not working for my whole row."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "The crew was incredibly helpful and friendly, the seats are so comfortable and the free tv is such a perk!"
Cons: "I wish the flight crew could more strongly enforce the storage issue. When I have to check my bag, adding another 40 mins to my airport experience, because someone puts their purse in the overhead storage it peeves me a bit."
Cons: "Cero entretaintment"
Pros: "Very nice staff"
Cons: "Nothing"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "The food was OK and I appreciated a complimentary glass of wine with the meal."
Cons: "Attendants made a big deal about expected significant turbulence...enough to say "now if your last chance to leave the plane" and suspend final beverage service. Turbulence was not bad at all and all they offered was water and juice after the initial service. Crew was short with passengers and movie selections were pretty lame. I was interested in the last movie, but it was shut off half way through."
Pros: "Nothing"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Arrived early. Smooth flight."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Great flight with a super crew!"
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "Same as above"
Cons: "Same as above"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Friendly staff Smooth ride On time"
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Pros: "How comfortable the seats were. How nice and pleasing the crew were to the passengers"
Cons: "How long it takes to be seated. I suggest you seat passengers by seat (after the people in wheelchairs and with baby carriages). First class first then whoever sits behind them and do on. Which basically is being seated by your seat number. Seat 1A first then seat 1B and so on"
COVID-19 information

Safety measures for airlines flying from British Columbia to Brussels

Airlines flying from British Columbia to Brussels have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Brussels

Mandatory masks

Masks required on board, masks provided on flights from British Columbia to Brussels

Social distancing seating

Middle seats unavailable to book on flights from British Columbia to Brussels

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from British Columbia to Brussels

Flexible cancellations

Waiving of change fees. Search flexible flights from British Columbia to Brussels

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