Pros: "On time, friendly crew"
Cons: "Seats are tight,"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "The flight was short and smooth"
Cons: "Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service."
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "On time service, quick to board ."
Cons: "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Pros: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Cons: "Having to pay for tea, coffee and water is outrageous Flight late."
Pros: "Pilot was informing us about the reason for slight delay. Can not comment on food or entertainment ."
Cons: "British Airways introduced boarding by groups Inspite of my plea for my husband who recently undergone heart surgery he had to stand and queu until our group number was allowed to enter the plane. We have been told very firmly by taciturn lady at Fumicino Rome that this are new rules nad they are to be obeyed! compassion is not forte in our experience of British Airways."
Pros: "Spacious seats"
Cons: "Very hot airplane before take off"
Pros: "I found it amusing and disturbing that the crew seemed more interested in talking amongst themselves than caring for passengers. I sat in the last row and was dismissed three times because an off duty employee who hitched a ride with her hubby/boyfriend. They just got back from holiday and the crew wanted to hear all about it"
Cons: "See above. Crew up front seemed to have their noses in the air."
Cons: "The seats were not very wide, but I endured."
Pros: "The entertainment this time was working. Always a bonus. Loos were kept clean."
Cons: "The younger staff are moody and sullen. If you don't like long hall flights change your job. BA your seats are SO old it's like sitting on a park bench for hours. I know we are in the lowest paid seats but it really isn't acceptable."
Pros: "Crew are helpful, attentive and friendly."
Cons: "Seats in Business Class are just okay, not great, but are completely doable for short flights."
Pros: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Cons: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Pros: "Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service"
Cons: "Rude staff, incompetent customer care"
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Pros: "non-stop flight"
Cons: "Poor space management in Terminal 5 boarding area. Lack of seats with plenty of open space."
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "Entertainment selection was above average, curried chicken dinner was good too!"
Cons: "They lost our suitcase full of outdoor gear (boots, coats, underwear, socks and thermals) days before we head to the inside of the arctic circle on an anniversary trip. Pretty upsetting to say the least"
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "I liked that they were able to locate my missing bag and deliver it to my door"
Cons: "The missing bag update site does not work. Says unable to proceed.0"
Pros: "Staff were pleasant and efficient"
Cons: "Seat v uncomfortable, flight was v late leaving plus turbulence made it unpleasant."
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Cons: "Flight cancelled."
Pros: "The crew was excellent and attentive and I was mostly comfortable."
Pros: "Flight was not even half full which made it extremely comfortable because there was an empty seat by me."
Cons: "Please fix the boarding process."
Pros: "Fast flight"
Cons: "It took over an hour after clearing customs for my bag to arrive. Overall, I was in the airport 1.5 hrs before it arrived."
Cons: "Was not given an aisle seat"
Cons: "No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?"
Pros: "Everything was okay, but before boarding the British Airways crew pulled us aside and told us that they cannot allow two carry on bags ( one carry on suitcase and one laptop backpack). That's insane. We had to wait forever to get the bags checked in and make it back to the gate. We didn't feel like valued customers and never going to fly British Airways again."
Pros: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Cons: "We had to be transported by bus both when we boarded in Edinburgh and when we got off the plane at London Gatwick. Of course when we took another plane at Gatwick, we had to take a bus again. Very inefficient process. They actually close the gate 30 min before the flight time, for really. I think it's unnecessarily harsh. Crew were very friendly."
Pros: "On time"
Cons: "I pay for insurance but i don't take advantage in uk by the insurance"
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."