Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Shanghai Hongqiao Intl
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|November||Best time to beat the crowds (8% less expensive on average)|
|August||Most popular time to fly (34% more expensive on average)|
Average price round-trip
|C$ 850||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 424||or less|
Good deal one-way
|C$ 250||or less|
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Scores according to KAYAK customer reviews
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Clean and comfortable"
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Cons: "I was pleased with all."
Pros: "Was a smooth flight, good flight crew. Tasty food too"
Cons: "Food needs improvement"
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "Ana is the best"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Cons: "Not ok"
Pros: "Excellent service"
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Pros: "Very friendly crew both on the ground and in the air."
Cons: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Pros: "Excellent service and food"
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Best flight I've ever had"
Pros: "Time no delayed, Crew very nice, Nice and clean aircraft."
Cons: "No ice cream serve on board"
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Cons: "Wish it was easier to book gluten free meal"
Pros: "Great assistance to elderly"
Pros: "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Cons: "Delay 2hours"
Pros: "Great flighy"
Cons: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Cons: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Pros: "Aircraft , oraganized, accomdating and the service was just unexpected."
Cons: "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."
Cons: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."
Pros: "Crew very friendly."
Cons: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."
Pros: "Crew was very courteous, efficient and spoke good English."
Cons: "Could use a bit more leg room for taller passengers (I'm 6ft)."
Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Cons: "Darkening of the windows so early. Beautiful views were missed."
Cons: "For some reason both ways I couldn't buy a seat and couldn't check in online. The way to Thailand I ended up with a middle seat because of that. And on the way back. After trying online and tried calling China southern. I finally got someone that speaks Thai to do it for me and reserve a window seat. I tried calling and pressing 3 for English and no one ever picked up. Very disappointed"
Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
Pros: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Cons: "The food is really bad, and everything else is adequate for simple travel."
Cons: "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."
Cons: "2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it"
Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
Cons: "Only allow one piece luggage."
Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Pros: "The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite."
Cons: "Boarding was chaotic but once on plane it went smoothly/"
Cons: "I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating."
Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."
Pros: "Everything was mediocre at best"
Cons: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."
Pros: "Solid meal, regular beverage service"
Cons: "No use of cell phones, even in airplane mode. Then, they don't allow entertainment units of exit rows to be out."
Pros: "It was emty"
Cons: "No commoditys, choice of films"
Pros: "Friendly staff and my ticket price was unbeatable"
Cons: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
Cons: "No travel kit available for passengers"
Pros: "Crews are excellent, prompt and courteous."
Cons: "They lost my baggage and changed boarding times without notifying me."
Cons: "Worst experience with the airline, but personal interactions were decent. The airline changed their flight times and subsequently changed our seating arrangements. They were impossible to get ahold of, and it took an international call to be told we would be charged more to change our seats back. Once we were at the gate, it was easier to speak directly with the agent."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."
Pros: "Complementary free acamodation"
Cons: "Really unconfortable"
Pros: "Had a 10+ hour layover in Guangzhou and we got a free hotel room away from the aeroport. Had an amazing complementary breakfast and relaxing comfortable layover. They took care of all the transportation and everything too."
Cons: "All of the announcements were too quoted to hear and hard to understand."
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Cons: "Guangzhou airport is confusing so it took me a while to find the international transfer flight. But there are signs in English everywhere so eventually I figured it out. China requires a transit visa but easy to get, make sure you bring a pen."
Cons: "Flight was 40 minutes late... and the seats are very hard!"
Cons: "Crew was not organised"
Cons: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
Cons: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
Cons: "Our flight was delayed although this might not have been their fault."
Pros: "would do it again."
Cons: "some food a bit dodgy but otherwise OK."
Pros: "see above."
Cons: "n / a"
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Pros: "Extremely impressed with the service and comfort of the flight"
Pros: "This flight was much better but for some reason I am unable to change the star rating"
Cons: "No complaints on this flight"
Pros: "came to dalian at least"
Cons: "flight cancelled due to weather conditions, chaos at the ticket counter. no support for the overnight planning, ticket counter doesn't decide. manager lost in huge groups of discussing chinese travellers. who sours loudest to be served first. no drink, no food offer."
Pros: "The on-board staff was friendly. Wish I had more good things to say."
Cons: "Delays seem to be a hallmark of this airline. I could go on for pages about the lack of communication from this airline and how they made me have to stay in a hotel because of a delay, but the less said the better. What exactly are the qualifications for being a member of the SkyTeam? On-board entertainment? I just want TIMELY, safe and comfortable flights. Frills are nice, but not necessary, and do NOT make up for not consistently delivering these priorities. Not allowing the use of cell phones in airplane mode on-board was mildly inconvenient also. Having more than one bathroom on the planes would also be appreciated."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Pros: "On time flights"
Cons: "All ok"
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Cons: "Plane had no entertainment"
Pros: "The crew, the speed (we arrived early), the boarding."
Cons: "Faster boarding"
Cons: "Saw many backpacks inefficiently stored overhead, yet I was told to check in my carry on even though I had paid to upgrade my seat. Staff extremely unhelpful and clueless."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."
Pros: "I am so disappointed of this trip and United airlines"
Cons: "The worst trip with United airlines specially from Huston to El Salvador"
Pros: "On time, pleasant crew"
Pros: "It was great"
Cons: "All good"
Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."
Pros: "Take off and landing very good"
Cons: "0% leg room :("
Pros: "We upgraded to business so it was great. Crew was especially attentive."
Cons: "Couldn't recharge the iPhone. No plug."
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "Unassigned seating from the beginning of the trip made the trip arduous."
Pros: "The flight was nice and the crew was very helpful"
Cons: "The landing was a bit rough"
Cons: "Late flight and can't catch next flight on time:("
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
Cons: "Very late"
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Flight crew was nicer, and it ran on time."
Cons: "Seats too close in economy. Not everyone is 5' 3" and 105 lbs"
Pros: "Good job."
Cons: "Could not get movies to play on iPad or Mac book pro."
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."
Pros: "At least the seats had power outlets."
Cons: "Crew appeared to hate their jobs, only peanuts and water for a 2.5hr flight. Plane was good but united sucks."
Cons: "I don't like delays..."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "Flight was delayed but this was due to weather conditions."
Cons: "Awful service,"
Pros: "It really was great. On time, crew was helpful and friendly"
Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."
Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."
Cons: "there was no in-flight entertainment."
Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"
Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"
Pros: "Not much to like about United these days, just basic cattle car service and nickel and dime you for everything."
Cons: "Cramped seats, poor entertainment choices, basic uncomfortable seating."
Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."
Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Pros: "I like boarding, crew and the comfort ."
Pros: "I love the vegan food that they provide me."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Cons: "Delayed / diverted - no communications whatsoever"
Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"
Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Pros: "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
Cons: "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
Cons: "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
Cons: "Why is my passport number wrong?"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Cons: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"
Pros: "No problem with staff"
Cons: "Food is okay"
Cons: "wrong food?"
Pros: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Cons: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Pros: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Cons: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Cons: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
Pros: "Crew are nice and friendly."
Cons: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Pros: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Cons: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Cons: "The front dest and customes have horrible attitude! They will ingore you."
Pros: "The food was good and staff was friendly"
Cons: "XiamenAir lost one of my bags and has still not found it"
Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("
Pros: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Cons: "It is difficult to get in touch with the English Customer service."
Pros: "Crew and staff are professional and worked well together, fairly efficient"
Cons: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Pros: "Crew was excellent"
Pros: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Cons: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Pros: "Overall Ok"
Cons: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Pros: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Cons: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"
Cons: "The staff was rude and the flight was delayed twice."
Pros: "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
Cons: "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
Cons: "Was just a bit warm"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Cons: "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
Cons: "I always prefer asian airlines"
Pros: "Cabin crew was super nice and the exit row seating has large amounts of leg room."
Pros: "Amazing crew and service"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "Lounge in lax was wonderful"
Cons: "Boarding for business class was a mess"
Pros: "Good crew, fast boarding, good overhead bin space"
Cons: "boarding by section to avoid rushing, crowd and people moving in/out of seats"
Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"
Pros: "Not sure"
Cons: "Flight landing on time would've deeply helped."
Pros: "I was finally able to have a working TV. Crew was great again."
Pros: "Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated."
Cons: "Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?"
Pros: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Cons: "Mass boarding rather than by section"
Pros: "Relatively comfortable. Plenty of access to free drinks/refreshments including hot tea, cookies and red and white wine. Spacious clean bathrooms. Attentive staff. ON TIME departure and arrival!!!"
Cons: "My headphone arm jack didn't work. Food was not very good, but did provide vegetarian alternative."
Cons: "The Airport crew send us back and forth to where we go for our missed flights.Wifi connection in Beijng Airport is available but cant connect at all . Food like the noodle meal should improve or can be replace to something better. Crew should be morev fluent in English for better conversation among passengers."
Pros: "Clean inside,"
Cons: "Too short switching time, cause missing next flight when I went to China; when I am back to America, the flight canceled because of weather, nobody help change the ticket, not good service"
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Cons: "Play flight attendants horrible food movie selection very poor"
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "Very good experience. Service is excellent."
Pros: "Everything was okay"
Cons: "Everything was okay"
Pros: "Overall my experience with China Airlines was excellent. The food was good, staff provided exceptional customer service, and all time requirements were on schedule."
Cons: "I wish the movie and tv show selection can have more verity. Also want to piont our that at some point my bottom was hurting from sitting down so I eventually had to put the small pillow on the seat to make it more comfortable."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Very poor service was very bad air hostess very rude"
Cons: "Entertainment screen is fault."
Cons: "Everything els was disapointing"
Pros: "The crew were lovely."
Cons: "Poor entertainment and food (but I think plane food generally isn't great on any airline). Big gaps between beverage service - so bring your own bottle of water unless you want to be that annoying passenger like me who is constantly pressing the button for service to just get water."
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "There were personal movie screens with movies I liked."
Cons: "The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so."
Pros: "Comfort and service on the plane. Lounge in Beijing was wonderful."
Cons: "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
Cons: "My main large suitcase did not make the transfer; plane was late arriving Bejing"
Cons: "Beijing security was an absolute mess. their security measures were absolutely deplorable. Many people missed their flights. Confiscated my iphone charger that passed security measures twice before them."
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Pros: "short flight and nice attendants"
Cons: "would like more leg room"
Pros: "Food was very good. Good variety and plenty of vegetables. Staff very courteous."
Cons: "Restroom was Healy used. Should have been monitored more closely. Was not clean enough when I used had to clean myself before I could use. But I used to be a health inspector so maybe my standards are to high."
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Cons: "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Cons: "Missed my flight because I pushed the wrong date."
Cons: "The flight delayed almost five hours.during the time, no broadcast no food no drink. Air china is so bad."
Cons: "Flight was canceled. Customer service was incredibly unprofessional."
Pros: "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
Cons: "They serve the same food for both meals, and on all other flights. I got sick of chicken and rice, pork and rice, and noodles. The seats are the most uncomfortable I've dealt with on an international flight. And my luggage didn't make the connection for my Beijing-NY flight, so I had to deal with lost luggage after waiting at the baggage claim for a long time. Luckily, I live in NY and could have my luggage delivered later that night. Other people were not so lucky and were told FedEx would get it to them 4 days later. However, having said all that, I feel like you get what you pay for, and I got an incredible deal on this round-trip flight."
Pros: "Brand new comfy and clean plane."
Cons: "I would have liked to watch some of the really interesting sounding Chinese programs on the in flight entertainment system, but it did not offer English Subtitles. Something about the service lacks a bit of sparkle. I would have liked to have been offered some of the bells and whistles like a toothbrush or better headphones for the entertainment system."
Pros: "Good service . Spacious seating on the long flight from the usa"
Cons: "The delay in take off -two hours on the tarmac with all planes grounded with no reason stated. ."
Pros: "The plane that WE EVENTUALLY got on was modern and nice. The entertainment system worked mostly (even though the selection was lacking)."
Cons: "Every flight was late. The staff was unprofessional and not at all helpful to my friend who was traveling with a broken leg. We needed a wheel chair for him so we could race to our connection in Beijing.... they wouldn't give us one and kept bickering amongst themselves, so he had to walk on his crutches all the way to the gate... only to find out they changed the gate because our plane was broken. Only they didn't tell us that, they just kept saying... "you can't board". I could go on and on but I am still too exhausted from the experience."
Pros: "The boarding was quick and efficient."
Cons: "I travel a lot and have learned not expect much from airline food, but this one got my attention in a bad way. I also felt like I was inconveniencing the staff every time I asked for some water. I know thats not very tangible, it was just a feeling. Lastly the entertainment sucked. They had a very limited selection, old movies, and even some American movies that weren't available in English."
Pros: "They made us miss our flight"
Cons: "Customer service"
Airlines flying from British Columbia to Shanghai Hongqiao Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Shanghai Hongqiao Intl
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