It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Cons: "Headphone availability"
Cons: "No leg room on this plane"
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Cons: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Lift off and landing was excellent"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Pros: "We landed safely - crew was nice enough."
Cons: "Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo..."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Cons: "Toilets space are below standards"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The staff was very professional, courteous, and accommodating. Having the Delta app made everything relatively easy for me with the up to minutes updates on flight and baggage status."
Cons: "I didn't like the long lay over, considering I found a gnetleman that was also going to BWI, but he was given an earlier flight. I am grateful for being able to get a cheap ticket for same day booking, but the gentleman also booked the same day as me."
Cons: "Break downs again... At least this time they found another plane."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Just the crew people they were amazing"
Cons: "No room plane very crowded I have broken leg and could not raise my leg. No entertainment"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Cons: "window seat in back didn't have window"
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "the flight was on time and the staff very helpful"
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Not having 2hr delays would be great
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Crew was helpful and ver polite and efficient"
Cons: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "Smooth boarding."
Cons: "Plane packed to the hilt. Tough to find space for cabin luggage."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform."
Pros: "No turbulence, very nice Crew, flight was on time. Very smooth flight!"
Cons: "Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!"
Pros: "Clean. Friendly staff"
Cons: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "I liked the food."
Pros: "Crew was great. I was traveling with infant and they kept us kept us comfortable"
Pros: "Same as above."
Cons: "Same as above."
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Pros: "I will never use again"
Cons: "Nothing to like , people very rude"
Pros: "good atmosphere at the terminal"
Cons: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."
Pros: "Very nice gate crew and check in people."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Faster then any other airline. Supersonic jet ..."
Pros: "process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go"
Cons: "bus in Frankfurt"
Cons: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Pros: "Very accomdating crew"
Cons: "The boarding process"
Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
Cons: "Easy checkin, friendly staff, nice quick flight"
Pros: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Cons: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Pros: "2 free checked bags"
Cons: "Very long wait time."
Pros: "Really great"
Cons: "Need entertainment"
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Cons: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Pros: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Pros: "nice people and cordial staff"
Cons: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Pros: "Nothing to like. Rude staff."
Pros: "Clean plane, nice crew"
Cons: "No entertainment at all"
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Cons: "Unruly boarding lines. Plane late .flight attendant less than friendly"
Cons: "I was dehydrated because I could barely get enough water to drink"
Cons: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Pros: "We got our luggage at destination"
Cons: "Luggage fees were excessively higher. Paid €40 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Cons: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Cons: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."
Pros: "Customer Service was excellent."
Cons: "Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen."
Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"
Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Cons: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"
Cons: "Flight was delighted and service staff was slow"
Pros: "Employees are very nice."
Pros: "I got to London"
Cons: "9 hour delay"
Pros: "Good movie selection. Kind staff."
Cons: "Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce."
Pros: "I like everything the trip as very good very safety all the best i want to book again next year thank you."
Cons: "What i dont like the Chargers for the lugage im supriised i have travel a lot and never paid extra for lugage ? Maria"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "On time"
Cons: "Been charged for a baggage fee even if I shown the crew that it was written FREE on my confirmation email. I shouldn't had to pay for your illegal (wrong information) email and miscommunication. It costed me 2 times $45 for it"
Pros: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Cons: "Nothing to like here except timeliness"
Pros: "Cute meal already waiting for us at the seat when boarded"
Cons: "Bad system to board"
Cons: "connecting flight but no entertainment, very cramped space"
Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Pros: "The plane both took off AND landed. Bom!"
Cons: "Lisbon Airport needs best practices tidy up: layout, cleanliness, boarding process is not good. Passport Control is much improved over last summer: all positions were manned today!"
Pros: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Pros: "Very pleasant flight."
Pros: "Staff couldn't have been more courteous."
Cons: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"
Pros: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Cons: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Pros: "The flight crew were efficient"
Cons: "Legroom was cramped"
Pros: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."
Pros: "I only liked the price of the fare....everything else matched the price of the fare. Cheap and bad."
Cons: "First of all I fly all the time at least once a week. This is my first time experiencing roaches on an aircraft!. I tried calling someone but I was looked at and ignored because I wanted to ask top change seats. I didnt want to cause a scene and affect the airlines reputation with people freaking out or feeling uncomfortable so I just moved to another aisle. Service very mediocre and plane was old."
Pros: "Me encanto el asiento que me asignaron y que las películas se pudiera escuchar en español. Gracias Tap Portugal por ese viaje tan cómodo"
Cons: "Que no tenían la hoja de migración para entrar a EUA en idioma español solo en Inglés y Portugués"
Pros: "I made it to my destination safe."
Cons: "The business class seats were not comfortable. There’s not a lot of room. The flight attendants were not the nicest."
Pros: "Not much. The crew was nice but that’s about it"
Cons: "It was extremely hot. Very uncomfortable"
Pros: "Good service from crew No confortable seat"
Pros: "I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible."
Cons: "There could have been someone at the gate sooner to answer questions or complete upgrade transactions."
Cons: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Pros: "The flight attendants were very nice."
Cons: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Cons: "Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever"
Pros: "The boarding was smooth and efficient. We left and landed on time."
Cons: "One of the flight attendants was crabby and didn't want to provide a drink for my husband and myself, so we just dealt with a different attendant."
Pros: "The crew was super nice"
Cons: "No leg room."
Pros: "I arrived safely"
Cons: "Almost anything."
Cons: "No assigned seats for a family of four with kids? No movies unless you had cash (their Visa machine wasn’t working)"
Pros: "Loved loved loved nonstop flight"
Cons: "Having to board a bus at the gate and being shuttled to the flight. And then having to climb the steps outside to board the plane. I physically did not have a problem but my heart goes out to those traveling with several small children and attempting to carry them and carry bags on- difficult to nearly impossible at times. Additionally the seats are very close. When I sat down, my knees were touching the seat in front of me. Not the most comfortable, but I suppose doable."
Cons: "The distance between seats is so ridiculously small that I wonder how Condor can get away with that without getting sued. otherwise okay, but I won't recommend Condor to anybody unless they are extremely short."
Pros: "I like the crew and nothing more"
Cons: "The food is very bad Any thing normal cost money Food.tv.drink. It was very cold or too hot that everybody was complaining about"
Pros: "The online entertainment has a nice variety of interesting shows, including documentaries. My seat was comfortable with good leg room, but only because I got lucky when I asked for an exit row seat while checking in. The regular economy seats are extremely narrow and uncomfortable with almost no leg room (and I am only average in heigh). Taller people sitting in regular aisle seats are hanging their legs out into the aisle throughout the flight because they have to for any kind of reasonable comfort."
Cons: "Somehow the airline should tell passengers that they are going to have to go through a(mother) strict security process before getting on the plane in Frankfurt to the U.S. We all stood in line for close to an hour in a very hot area of the airport to go through full-on security - water gets thrown out, shoes off, laptops out - the whole works, again. I had already gone through this kind of security in Vienna for the Vienna-Frankfurt leg of my trip. I had no idea this was going to be required and had planned to use my time in Frankfurt to relax and get something to eat. Instead it was spent standing in a surprise security line that moved extremely slowly. Not a fun way to spend the time before getting on an 11-hour flight. If they are going to require that security they should have many more lines available so that it moves at a reasonable pace."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Cons: "Getting off the plain in Dominican Republic and having to pass through migration control there!!"
Pros: "Just another average flight. Entertainment system worked. Friendly crew."
Cons: "There is no way to get comfortable in those seats when you are 1,90m 6ft3 Charge to watch movies. Some of them pretty racy especially if you have little kids close to you"
Pros: "The absolute most uncomfortable seats I have ever flown in. Not something to save $$"
Pros: "Flight attendants made the trip as comfortable as possible."
Cons: "Stood in line for two hours before even getting to the concourse. Then sat on the plane another 1.5 hours while luggage was removed for passengers who did not clear security. Leg room was terrible and I am not particularly tall. When passenger in front of me reclined her seat it knocked my Kindle out of my hand and about took out a knee."
Cons: "The flight was delayed"
Pros: "The crew let my wife and I move to the two outside exit row seats. I asked because it was open and mentioned that it was our honeymoon and they played some tetirs and made it work for us and a number of other people to move around and be more comfortable. Also, this particular flight crew was super friendly. I didn't enjoy my last condor flight and was considering not using them again but this team made me keep that door open."
Pros: "Staff was great comfort level good"
Cons: "Food was ok. Entertainment old and limited"
Pros: "crew spoke English well and was very friendly and helpful, good selection of new movies"
Cons: "middle seat and real tight, no climate control, so was really warm whole trip, and kept interrupting our movies with pointless annoucements"
Pros: "This is a new service out of New Orleans which I found very convenient and efficient. Smooth flight and good, attentive crew."
Cons: "Communication regarding reservations and follow-up check-in was not very easy. Also at the airport when I stopped and asked a Condor employee for directions to locate my connecting flight, her initial response was curt --that she could not help me as she was in the process of boarding passengers -- although there was no one but her there. She then directed me elsewhere."
Pros: "Great crew."
Cons: "Vegan food wasn't actually vegan (yogurt is not vegan) and quality and taste were poor. Broken overhead compartment. Limited space to move about. More movies in economy (seriously ridiculous not to provide more entertainment to all classes on an overseas flight)."
Pros: "Lufthansa experience was very good, all around. No problems, friendly staff, in flight smack. On a short flight...very pleasant experienxe. Staff were really great. Condor was a different experience. Boarding was unpleasant because specific rows were called to board after everyone had already lined up. It was very unclear where people from. Thyo stand, as no staff were guiding this process. Another passenger became very rude when he felt i stepped in front of him in the mess of a line. Have staff guide this process, or having clearly marked places to stand, would be helpful. It would be nice to have a little more leg room, food that wasn't extremely cold (like it was nearly frozen), & larger movie selection included."
Cons: "Movie selection Cold fish patty for breakfast (an aquired taste, i believe) Food that was very cold (bread l, butter) Leg room challenges"
Cons: "We couldn't not buy anything during the flight. We were told that US major credit cards were not excepted (e.g. Visa, MC). Everything from Alcohol, Movies/TV, snacks, food, etc. was unavailable because we didn't have cash. We basically starved the entire 10 flight. 2 meals were served at the beginning and end of the flight, but nothing in between. We were in Italy/ Germany for several weeks and no problems with our CC, we spent our cash prior to flight because we didn't want to bring back excess foreign money. Will not fly condor again. We flew premium economy there and it was enjoyable, the seats were not available on the way back and its was miserable flight."
Pros: "Crew was friendly."
Cons: "Seats were so crowded. I am only 5 9 1/2 feet tall, but my knees touched the seat in front of me! Also - why not provide more movies? Other international flights always provide more entertainment. Plus, one shouldn't have to pay to choose vegetarian food."
Cons: "boarding delayed by about an hour without announcements! then move to the bus boarding area for another 20 min wait. finally dleay of take-off due to maintenance issue which was announced."
Pros: "Nothing no one was helpful I sat at that gate for 3 hours"
Cons: "Everything no screen near the gate telling you about the changes, I was tired from coming from the USA so wasn't walking around!!"
Pros: "Great airline for the price, very clean, nice crew, food was okay for airline food."
Cons: "Condor knew this flight would be delayed by at least 19 hours. They did not notify any passesngers ahead of them. On the contrary, 1.5 hours before takeoff we all received an email that everything was on time. after standing in line for 3 hours, we got a coupon for a hotel in Renton, that was extremely shabby and if poor standard. After calling condor directly in order to completely cancel my flight, as a 20 hour delay nullified the reason for my trip, I was told snarkily that there is nothing they can do, and I should contact the checking personnel. The checkin personnel had no access to computers and could also no help. Just terrible."
Pros: "Got Two seats to myself"
Cons: "Pay for movies and entertainment"
Cons: "I mailed the company before my flight to ask for a kosher meal and was told they don't offer kosher meals even if you're willing to pay an extra. They offer dozen of special meals, vegan, vegetarian, lactose free, gluten free, kids... you name it, but kosher isn't one of them. One of the crew member was kind enough to offer me fruits instead of a meal but a 10 hour trans-atlantic flight with no proper meal is extremely hard. Also they charge extra for a lot of things (3.5 euro for headphones). I wasn't satisfied and won't fly Condor in the future."
Pros: "We flew Condor PDX/FRA outbound and I was not happy. Coach cabin was configured 3seats/aisle/3seats/aisle/3seats abreast and row spacing was way too close. I noted this in my review and was dreading the 10.5 hour return flight. I was pleasantly surprised to find a roomier seating arrangement with 2seats/aisle/3seats/aisle/2seats with larger seats and a bit more legroom. The service as before was attentive and efficient."
Cons: "Was this new cabin arrangement the new standard or did we just get lucky on that trip? I will only book with Condor again if I can be guaranteed the roomier cabin."
Pros: "Inexpensive seat to Europe. This flight was warm though and I could not get comfortable. Good job of the staff on food and drinks though."
Cons: "Boarding was late due to airport staff not being available. Not enough legroom to be comfortable on a long haul flight. Baggage was lost."
Pros: "Straight through flights from west coast to europe"
Cons: "both the outgoing and return flights did not start boarding until after the flight was scheduled to leave. The gate leaving from Frankfurt had its own security line for just this gate, and then we were coralled in a small space waiting to board, and this little area was packed and really hot in comparison to the rest of the airport. Had to pay to choose a seat, as I didn't want them to stick me in a middle seat. also had to pay to get more than 2 movies, the card reader declined all 3 of my cards (they worked in the airport before boarding). I guess Im used to the fantastic service of Alaska airlines, where they are much more willing to give you free things on the plane, meals, drinks, especially if the card reader doesn't work. Luckily the gal next me had some cash to cover me. I also asked for a pen to fill out my custom papers, and a stewardess said no, she didn't have a pen and walked off. I would like to say I wouldn't fly them again, but they are cheap, and not having layovers is really nice"
Pros: "Helpful and polite crew, new and clean plane. Standard meals were ok (nothing special) but special order meals where a little better"
Cons: "Tight seats (economy class), fairly basic plane setup, delayed flight (~2:50 mins)"
Pros: "Crew were all super polite and friendly"
Pros: "appreciated the attentiveness"
Cons: "More options for movies. Perhaps newer listings. Only two kids movies."
Pros: "On time arrival Free checked bag Luggage arrived fine Free meals were a surprise"
Cons: "Seats too narrow and too close to row in front for a 10 hour flight. Should make it clearer on website that meals are included. Everything I saw suggested they cost €15 and had to be preordered or pay even more."
Pros: "Direct flight from Frankfurt to Portland Oregon. Nice flight crew. Friendly and welcoming. Punctual . Efficient boarding and deplaning process."
Cons: "Very uncomfortable seats. They do not conform to body shape for comfort. Ergonomically incorrect. Impossible to sleep during flight. Food was bland. No headphones and no access to entertainment."
Cons: "One hour delay due to catering debacle. Food was terrible and the entertainment lacking. Plane outdated - no headrest TV. Bring your own entertainment!"
Pros: "The food, the crew on the plane, the flight was smooth. And my luggage made it with me."
Cons: "There is no clear communication between the company and the website. The weight limit of the luggage, both checked and hand one, was hard to find on the website, as well as on the phone."
Cons: "I've never been on an Intl flight so crammed."
Pros: "Excellent service!"
Pros: "Seats were comfortable"
Cons: "No free alcoholic drinks, only two movies in the free selection, needed to check in directly at the gate"