Delta is my preferred airline. I've traveled with them for years. On time in most cases, good communication, easy to use app. Most planes are pretty nice. I was on a CRJ 700/900 however, which was pretty badly aged inside and needed a refresh. No infotainment, unreliable wifi, best to download before boarding or bring a book. Food choices are really just snacks on this flight, nice variety but about what you'd expect. Great staff and prompt in departure and early arrival too. Overall quite satisfied.
Delta flight was on time, seats were comfortable, and crew was nice.
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Main cabin seats are uncomfortable for long flights. Food is mediocre at best. Cabin crew is good. Pilot was nice enough to tip the wings for viewing the Alps.
This was a code share Latam Airlines flight - everything very good except there was no seatback entertainment
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
Nothing unusual. It was fine. I hate having to pay extra for my seat.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
crew was great, wifi was very poor could not even load a youtube video
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
Experience was good. Was surprised they didn’t offer a complimentary meal on a 5 hour flight.
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
The flight attendants were great, but not much room while sitting and it would be nice to get free movies.
Original flight canceled and communicated poorly. A series of gate changes , delays and plane changes followed. Even after the entire flight boarded there was another plane changes followed. Food vouchers provided to my travel companion but not to me despite being on the same reservation. No in flight entertainment. The entire experience was terrible although the flight crew were great.
It was great being a direct flight from Calgary to Tokyo. No transfer to worry about.
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
Traveling on two legs the food was identical and not very good
As usual, terrible. Delayed flight, missed connection and wasted hours at the airport. The only reason I use this airline is because of limited options.
The flight was delayed to 1:50 am from 12:05am which caused confusion for us on the connecting flight.
Not much....we did not get the complimentary beverages promised in our ticket. My partner and I did not have the window seats promised. We didnt get to sit together.....
It was great. Although when I got my luggage it was broken.
In both directions, one of the two flights was delayed in departing. due to mechanical issues (not weather). That tells me that inspection and maintenance is not being done often enough to prevent such from occurring. In the outbound direction, the second leg was delayed and we had to change our plans for after landing, thus missing an expected event. In the return direction, the first leg that was delayed; we had a long enough layover that we were not hurried to make our connection, but others were not so lucky. Comment about this survey process: in the multiple choice answers, there is no option for "Not Applicable"; as we had no food on board, we can't properly answer that question.
I liked not paying for carry on and the compensation my husband and I received from the airline for overbooking our flight. The staff was very friendly and helpful.
It was a short flight and for that reason the flight was acceptable.
Overall, a good experience. The crew were not as friendly/helpful on my flight from Toronto to Nashville, but they were nice enough. I asked for a coffee about 45 min before landing, the flight attendant acted put out at the request.. apparently, they forgot about it and when I asked again they said it was too late. It was the only thing I asked for on the flight. Needless to say, it bugged me.
The seats really could do with some extra padding. The staff member who checked me in at Calgary was amazing. Friendly and lovely.
Seats small for international flights, food not good, bathrooms bad, small isles to carry along. For small local flights it’s okay. Emirates had big seats for flight between Dubai to Karachi
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.
The airport crew and flight crew did a great job rearranging the gate at the last minute and got us to Munich on time
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.
The plane was late and had not been cleaned prior to our flight from Frankfurt to LA, so we had to use bathrooms that were completely filthy and stank like hell. One of them eventually was even closed early on during the flight. It was a horrific experience.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Seats were very small and of poor quality. Service was good.
