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The flight was good. It arrived at Heathrow on time but then there was no transport to take us to the terminal. We sat on the plane for an hour waiting for a bus. I will avoid Heathrow if possible in future. The crew were very apologetic.

we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.

The seating has become ridiculous… like a contest to see how narrow and short they can be made- forcing anyone over 5’1 to pay more to not be twisting oneself into a pretzel. Really insane- would have thought BA was better than this. Frankly- it cancels out a lot of the positive aspects.

flight was delayed from BWI to London - missed my connecting flight & then connecting flight (also British Air) was delayed - food is awful, TV & movie selection is great

Super tight economy class. My knees were hitting the back of seat in front of me (I'm only 5'6"). My small backpack (sized according to their required dimensions) would not fit under the seat in front of me because there is a box (is that the life jacket?) in the way. Over all, extremely uncomfortable. I forgive the tasteless food, but the tight seating was torture

Excellent service by the flight crew, and the food was relatively very good compared to other airlines.

Flight was excellent, staff was great. My first time in first class and it was very relaxing and comfortable.

They can separate the young children from people who want to have a rest. It had lots of crying and loud noises from the children.

I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created

Didn’t fly with them as someone had cancelled my flight