It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Bathroom broke, had to rush to board because of late exit of previous flight
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
I guess they don’t serve drinks on planes anymore
As we lined up to board they gave our plane to a flight going to Newark. So then we got delayed until they could find another plane. Flight crew was ok. I’m assuming since it’s a shorter flight they only offered water and coffee.
I have to say that Delta has improved their service radically since I flew with them last. I purposely have avoided flying with them for years owing to absolutely terrible service. This is no longer the case, I am glad to say.
App was rather sporadic in working along with Wi-Fi no longer could text and passenger seated next to me was sicker than a dog from LAXLIH also disappointed I couldn’t buy access to sky club with my bonvoy Amex
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
Fix the technical issues before departing the airport. We had no entertainment and inflight wi-fi due to technical problem. Imagine up in the air for almost 6 hrs on a cage!!
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
Tv screen not working. Food in business class was cold & not available
The customer service and the flight experience were very good!
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..
boarding needs to be streamlined load the back of the plane first
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
Changing the flight with app and customer service was very difficult and poor .although I h ad a ticket and seat number still had to pay more money as ticket not transfered. Couldn’t buy another ticket for my daughter on my booking too. Customer services’s appealing. My daughter was ill and noine cared.
Very poor. Lost my luggage. Luggage never came in New Delhi from Munich and I created a lost luggage report with Lufthansa. Still waiting for luggage. Overall poor experience.
The flight was smooth and on time. Check-in and boarding was very efficient. The flight was very comfortable and there was good entertainment and food on offer.