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Pros: Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional.

Cons: Company plays games with attractive low fares but extra charges for seating and luggage

Cons: Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,

Pros: The plane was fairly new, clean, and comfortable seats.

Cons: A better selection of the main meals in business class.

Pros: The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel.

Cons: I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee.

Pros: Everything

Cons: None

Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Pros: The fact that we were offered an additional round of water and the friendliness of the crew.

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

Pros: Everything was good.

Cons: I could not understand the announcements over the p.a.system too well, but other than that I had a positive experience on Icelandair.

Pros: Smooth landings and takeoff

Cons: Free food

Pros: Crew let us know that we all would make our connections.

Cons: Really poor communication prior to the flight taking off. Crew did not tell us the flight was going to be delayed until after our departure time. And then gave us little guidance afterwards.

Pros: The crew was efficient, professional and friendly. Our connecting flight was late but they got everybody on board and ready efficiently.

Cons: Our checked luggage did not get on our flight so we arrived in Oslo without it. The free on board wifi did not work.

Pros: Absolutely nothing.

Cons: Absolutely everything.

Pros: The bus was one of the most comfortable international flights I have ever been on.

Cons: Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing.

Cons: Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk.

Cons: Improving customer service during delay but overall good

Pros: I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!

Cons: Good flight

Pros: Super comfortable business class seats

Pros: The seat was fine for economy

Cons: You should offer free wifi! Air Canada should lead the way and be above the rest!

Cons: Missing one suitcase and it will be delivered a day late supposedly

Pros: Service was good on the plane

Cons: Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt

Cons: Organisation at Tegal airport, was a free for all to board the plane.

Pros: Crew

Cons: Boarding

Pros: Flight was cancelled.

Pros: The seats were wide tall and comfortable, there was enough room for the legs as well.

Cons: A little glass of juice would have been nice from the airline.

Pros: fast lane boarding

Cons: no snacks

Pros: The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean.

Pros: The crew was very nice. Seats were pretty comfy.

Cons: Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay.

Cons: Seat comfort. Sore behind after 11hrs

Cons: Delayed flight and delayed layover

Cons: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Pros: The crew were helpful and kind.

Cons: I think over-all is good and there is no need to change you do.

Pros: Crew was good and nice

Cons: No meals provided, you had to pay for meals. Third and last time traveling with Icelandair- they have lost the luggage.

Pros: Same as before

Cons: Same as previously stated

Cons: Quick and easy experience.

Cons: Flight late, flight attendants skipped ovee

Pros: You have to put up with a lot,,

Cons: Seats to Reykjavik were hard

Cons: We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting.

Cons: I looked down between the seat “legs” and wall and there was so much garbage. Never ever seen so much garbage with any other airlines. Maybe just one customer? IDK because so much. I thought could it be accumulated from a number of previous flights?

Pros: I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion.

Cons: On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline.

Cons: We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting.

Cons: 9 hr delay disrupted travel plans

Pros: The crew was kind

Cons: Seat space is too cramped

Cons: Baggage was left behind.

Cons: They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content

Cons: Took 45 minutes to get through Calgary security, long line ups

Cons: The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism.

Pros: Seats were spacious and they fed us on the flight.

Cons: In flight entertainment.

Pros: Great crew. I love Lufthansa. I just wish there was more room for my legs.

Cons: More leg room!

Cons: Improving customer service during delay but overall good

Cons: Flight late, flight attendants skipped ovee

Pros: The price was good, the crew was friendly, and the on-line check in process was smooth.

Cons: Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing.

Cons: The crew didn’t offer me a drink

Pros: Seat was okay. Crew was okay.

Cons: Much too cold inside the cabin during the flight.

Pros: The seats were very spacious and we were fed on the flight!

Cons: In flight entertainment.

Cons: Mediocre sandwich

Pros: Crew is phenomenal! Food was good. Comfortable overall

Cons: Seat comfort

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: Bombardier C Series. Most leg room and comfort of any plane

Pros: Everything!!

Pros: Seats super comfy

Pros: Evethring went smoothly, had no problems. was the best experience on both legs of the flight.

Cons: They made us late to our connecting flight in Seattle

Pros: Crew was friendly.

Cons: During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers.

Cons: 9 hr delay disrupted travel plans

Cons: They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content

Pros: All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey.

Pros: We didn’t crash.

Cons: We continue not to crash.

Cons: On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices.

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal.

Pros: The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight.

Cons: Nothing

Pros: Loved the crew from Zurich to sf. Amazing service

Pros: Same as before

Cons: Same as previously stated

Cons: The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Crew was very friendly! Flight was very comfortable