Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Pros: "The flight"
Cons: "I could’ve actually received headphones coming and going"
Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Of course. EMPATHY"
Cons: "never made it to this flight."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "The boarding process was easy"
Cons: "N/A, ny flight was only 45 minutes. It was delayed 3 times."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "The crew should have let people off first who had connecting flights."
Cons: "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."
Pros: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Cons: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "Too much delay"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "Gogo WiFi didn’t work"
Cons: "They forgot to board my laggauge"
Pros: "Left on time, service was good."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
Pros: "The people that worked the airline were very nice. The flight was quick and no turbulence."
Cons: "I didn’t like that my flight was delayed twice."
Cons: "Read above."
Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "We didn't go to Dallas!"
Cons: "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Crew was friendly and professional."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Cons: "Plane literally falling apart. Delayed 4 hrs on board before the flight was cancelled altogether. Told it happens ALL the time. We got 2 hrs of sleep at a hotel about 40' away from the airport. Lousy job! Missed a wedding."
Pros: "Refreshments we're good and the crew was nice."
Cons: "There weren't any screens in the headrests for individual movie-viewing."
Pros: "Crew did the best they could"
Cons: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Pros: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Cons: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."
Pros: "No complaints about the crew"
Cons: "The in air entertainment didn’t work and the flight was 2 hours delayed."
Pros: "The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance"
Cons: "Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story."
Cons: "Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever"
Cons: "Do not exit anymore"
Cons: "The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation."
Pros: "I’m alive"
Cons: "The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect."
Cons: "Seats were chosen weeks ago and we recieved a text the night before flight that our seats were changed . They put our 2 year old by himself in tow 38 and the rest of us in tow 5&8 and told us we had to figure it out and ask passengers to switch . Hey made no effort to accommodate"
Cons: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."
Cons: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."
Pros: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Cons: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."
Pros: "Good flight, nice crew. Food was just ok."
Cons: "Food was bad"
Pros: "All the expectations are met: on time, professional staff, average comfort, ok food."
Cons: "Rowdy older passengers"
Pros: "new plane with very few passengers"
Cons: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"
Cons: "No organization."
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Pros: "IT WAS ON TIME"
Cons: "PACKED IN LIKE SARDINES"
Pros: "Crew was pleasant and helpful"
Cons: "Seats were very tight and uncomfortable."
Cons: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."
Pros: "Horrible airline, worst service ever."
Cons: "Horrible! Would give zero stars if I could."
Pros: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Cons: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Cons: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Cons: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."
Pros: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Cons: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."
Cons: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Pros: "Crew was nice enough"
Cons: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Pros: "We read several bad reviews of Azores Airlines but our flight over to the islands and back to Boston was smooth riding and on time if not early. Our three interisland flights were also easy and on time, staff great."
Pros: "The flight crew runs an extremely tight ship. Polished and attentive."
Cons: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."
Pros: "Mostly lovely crew"
Cons: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"
Pros: "The crew on the plane were pleasant and helpful. We landed safely."
Cons: "- The one hour delay from Boston to Delgada one week earlier - The FOUR hour delay from Delgada on 6/21/17 - The personnel at the airport were not very helpful in communicating why the flight was late, nor what the accurate time for the next flight would occur - The fact that NO ONE apologized for this tremendous inconvenience until we landed in Boston and ONE flight attendant said "sorry for the delay"...... - The fact that there was NO attempt to make this delay right...... - Unfortunately, your online presence is horrible and will get worse because of this. Eight hours of actual round-trip flight time should not have to come with 5 hours of delays! Especially since it was perfect weather throughout! Very very disappointed in the entire trip."
Pros: "The plane seemed mostly empty, so I had a row of seats to myself, but the armrests didn't really go up all the way, so I couldn't lay down. The crew overall seemed attentive. Look, the plane departed and arrived more or less on time, which is all I really care about. All of the creature comforts people complain about pale in comparison to the miracle of mass transportation by airplane for a good price."
Cons: "The boarding process was rough. We were kept waiting in a hot bus until the plane was ready for at least twenty minutes. The entertainment was shoddy, an Ice Age sequel on a small screen several rows away with terrible sound quality."
Cons: "Flight got cancelled and passengers were left hanging at the airport overnight sleeping on a cot. And refunds are a big hassle after the cancellation. Worse experience ever."
Pros: "Free food and beer"
Cons: "3 hour delay and sizee of seats - SMALL pitch!"
Cons: "Flight was three hours late, missed connecting flight, staff was poorly organized and kept shifting gates, "business class was nothing more than a wider seat - food and service no better than in economy."
Pros: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Cons: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."
Cons: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."
Pros: "Food was good. Full dinner and breakfast"
Cons: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."
Cons: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."
Pros: "On time flight , friendly service overall all great"
Pros: "Price, friendly crew"
Cons: "jammed in and not too comfy seats"
Cons: "Major delay caused major inconvenience for a senior in her 70's traveling alone."
Pros: "Food was pretty good and staff was nice"
Cons: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Pros: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Cons: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."
Pros: "Clean plane."
Cons: "Late....made me miss a connection in Boston!"
Pros: "I like the fact that I sat in a row four seats and nobody was in that row so I got to lay down"
Cons: "The entertainment was horrible they had one movie showing and it was like six rows ahead of me hard to see"
Pros: "Direct Flight"
Cons: "Mediocre Food No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane. Entertainment system not working. Late leaving. Delayed landing (not their fault?) Too much money when compared with other, better airlines."
Pros: "The friendly staff and free food and drink."
Cons: "There was no entertainment."