I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
It was an OK flight with below mediocre service by their flight attendants
The flight was very cold, and the seats were rather uncomfortable. The food has been better on our other SAS experiences. Most significantly, the luggage with most of my wife's personal items and clothes didn't make the flight. Hoping for a quick resolution, but no real opportunity to speak with a Human has us concerned.
Feels like economy sits are getting smaller especially while eating food
Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!
It was so hot on the plane. No air jets above the seats
Scandinavian was perfect. Nice A350 with an on time departure and an an experienced crew. What a difference from TAP.
first of all, the grand person that I tried to upgrade to Business told me there were no seats available. I don't think she really knew how to use the system at all. They were lying to me then I went and sat at my assigned seat and I asked them again if they had seats in business class one of the hostesses proceeded to tell me now the flight is full. The flight was pretty full, but after we took off, there were at least 10 seats in business that they were not occupied so they lied to me basically and I'm really upset about that.
The flight was cancelled without explanation, and the replacement flight was late
1) SAS sent me emails that i could check in but that was just a waste of time because traveling to the us i actually had to check-in at the airport. 2) SAS evidently does not care about vegetarians as it does not offer regular veggie alternatives in the transcontinental flights.
Baggage was mis-handled; food and grocery items in the baggage were damaged.
It was a good flight. Everyone was professional and the flight was smooth.
The airplane has been replaced and late night layover have been extended from 3 to 7 and the only compensation was a $15 food voucher after most restaurants have been closed, not helping with children after a 18+ hour international flight
Good flight. It's great you can easily go anx help yourself to snacks and water. Crew friendly and helpful. Everything ran very smoothly.
My seat was not comfortable. Flight was smooth. Regretfully we had two delays before takeoff
Amazing service, with enthusiastic crew members, and some breathtaking views of Vancouver. No IFE though, as it is only a 1 hour flight on a regional Turboprop jet.
I liked the quiet airport and no queue. I don't like that when booking it is not clear that there is teared economy, that you have to pay extra for choosing a seat and for your luggage both ways. We didn't find this out until checking in. It turned out not very economical.
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.
I like the fact air Canada is on time The food you guys serve is not good
Delay, after delay, after delay. It was hard as an adult travelling alone. I felt bad for the families with young children to entertain for several hours. Agents and crew performed to their usual good standard. Air Canada, never again.
They are very proactive and made our boarding easy and always notified us about any changes well in advance.
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
The seating arrangement by having privacy screens would have been more appealing. If you sit in the business class, you pay for extra comfort and privacy. Other than that, the service was excellent and the staff very professional.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
The United flight was excellent! The flight attendants were attentive and nice, and the food was very good! And the glasses are larger than on Lufthansa flights! I don’t want to have to ask for 15 glasses of water because their glasses are ridiculously small!
Everything well done and customer oriented There entertainment system is difficult to navigate
