Checking in, boarding, the food and crew were all excellent. It was my first time traveling on Caribbean Airlines and trust me it’s the only airline I’ll be flying on as of now as long as it’s going my way😁. The service was unbelievably good I don’t regret missing my flight on flair at all cause I wouldn’t have realized how great the service is on Caribbean Airlines
The flight could'nt be better ,the comfort ,the crew and everything was good.i will definitely fly with this sirline again.
I love my entire experience. What I love most, was the friendliness and helpfulness of the staff at check-in and that of the crew on the flight. Their Customer Service was paramount.
The flight crew was extremely hospitable, though there was a lot of turbulence, they made it a good experience. The only negative was the inflight experience for economy class. There wasn’t any, or at least non that I was aware of.
I liked the friendliness of the employees at the airport
I liked the extra leg room in Caribbean plus. Worth the extra money. The food could have been more balanced, there was no salad or veggies
The Flight itself was smooth and uneventful. The crew was polite and caring. I used the Lounge in Piarco and the service was STELLAR
Crew were quite friendly. Food was very poor considering the price of the ticket and the flight time. Could not charge my phone due to USB charger not working..
The food wasn’t good. Need better food. There wasn’t any entertainment.
STEWARDESSES WERE AWESOME! The food could be a bit better. Rice was SOGGY with gravy and the chicken was RUBBERY.
Only not having an assigned seat was an issue. Rest was great
Excellent check-in. Crew was good. Excellent communication from flight deck.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
I always fly Delta main cabin and pay to upgrade my seat to preferred/extra leg room. However this time even with the buying the upgraded seat I was extremely cramped with very little legroom and unable to move comfortably. For some reason meal service was very early in the flight and my row seemed to have been skipped. Most of my attendant calls were unanswered. I was unable to get extra water, or crackers/snacks to make up for my missed meal. I always carry protein bars in my personal bag, but with no extra legroom I wasn’t able to access from underseat in front of me. I am unable to sleep while flying so I read and count on in flight entertainment. However the passenger in front of me reclined their seat fully preventing me from being able to view the screen or be able to rest my book on tray table to read. One of the first times I’ve been completely disappointed in Delta. I fly internationally 2-3 times a year.
Flight was delayed due to weather. Crew did a nice job of making us comfortable. No complain complaints.
Friendly and helpful crew. Had no issues at all other than the St Thomas airport is woefully small, so allow plenty of time. Flight was pretty smooth and we arrived earlier than planned.
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
The crew was very polite as I have a few handicaps and everything was made pleasant. Check-in was easy as I was brought on board by the wheelchair assistant. One flight attendant did make sure my personal item was carefully stored under the seat in front of me. I was made to feel welcome as a customer as I made my first trip with a few disabilities. Entertainment and wifi worked quite well. The only food service were snacks and drinks. Those were okay. Overall it was a very smooth flight and encouraged me to use Delta again.
Not necessarily a Transat issue but it took 2 hours to go through immigration. Tried to reach out to Transat for resolution but was unable to reach an agent.
The flight was excellent, once it started, however we were delayed two hours when the first plane’s engines wouldn’t start. They found another identical plane and transferred us and our luggage in under two hours and made up almost an hour in the air.
Really low cost trip for the huge amount I paid…o paid 550 dollars just for the trip, one way trip, plus 95 for 1 luggage’s and the second 135 dollars…no blanket, not headphones for entertainment, food was served after 3 hours and 2 hours after, breakfast was served Bad, low cost company for high prices
The flight and crew were good. Departure and arrival were timely. Check-in was professional and helpful in Malaga on return trip (same on outbound trip from Toronto). The ad before ach program was punishing - specifically for the internet/data service with the content creator that was showed twice in each ad pod. It was so annoying I made an effort to forget the name and would not use the service. Provide an opportunity to fast forward or skip the darn ads once they have been initially viewed.
Extra attention to kids, thank you, we appreciate! Perfect landing
Over the wing seat at emergency exit only downside people using lavatory have no respect and wait in the space
Flight delayed any hour and couple of big gate changes
The pilot came out and chatted with the passengers. He explained why there was a slight delay. The crew was excellent. Very helpful. I had to buy meals for my whole family and they were in different seats, so the crew had to deal with that. They were very pleasant and accommodating and did a great job!
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
I have celiac disease and a designated gluten free food option would be best
Entertainment was ok and crew was alright. Rest was terrible experience
The flights are cheap, but they nickel and dime you for everything. And the seat pockets are TINY. The board from the back, which seems more efficient, but if you pay to sit up front and you board last, your chances of getting space in the overhead bin are decreased. That said, I did get space in the bin this time, so that made me happy. When booking my ticket, I paid extra to check a bag, select my seat and have food. The food was pretty salty. The only beverage with my meal was a paper cup of water - I would have had to buy a beverage separately. Fortunately, I bought a huge bottle of water at the airport and just drank that.
I got a very good price on this flight which made me very happy! I arrived in France, which was also good! The seats (and seat pockets) were small so I don’t know if a very large person could be comfortable — I bought seats in the cheapest zone so I’m sure that was a factor) The crew were all fine, except one flight attendant had some pretty strong body odor, which I noticed every time he walked past me. That wasn’t great. (Fortunately, he didn’t walk past me very many times!) Anyway, if you need to save some money, the French Bee flight from LAX international to Orly airport in Paris is a good bet! Just be prepared to pay for every single thing, including food, and bring your own snacks!)
L’équipe a été super serviable avec mon enfant de 11 mois. Un petit cadeau l attendait dans l avion, petits pots etc…
Went in with low expectations based on other reviews/the fact that this is a budget airline, but I was pleasantly surprised! Everything went smoothly, seats were comfortable, food was not bad for airplane food, and of course the price of the flight was fantastic. The only real negatives I can think of are that the plane is a bit on the older side (think 2012-ish era planes, not a huge deal), wifi is a bit expensive, and the movie catalog is mediocre. But that is to be expected on a budget airline (I was honestly surprised they had free movies). I would definitely fly again.
No organization when it came to checking in and boarding. If you have diet restrictions make sure to plan ahead.
A cookie and a soda, packed like sardines, will never be a positive experience. Also, boarded a 5:30 flight at 7:45pm
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
The flight was 2 hour delayed, otherwise everything was excellent. The delay was due to the hourly limit requirement so given that as a reason, I'm happy with the flight!
More choices on menu. Seemed only thing offered was Scottish, and while that’s good for the Scot’s it doesn’t help the Americans who don’t like that food. And I really hate it when, during sleep time the attendants have a very loud conversation right over you
Paid $35 and not able to access the internet at all.
Not very good , the stewardess were unfriendly and they don't like to be bothered. Cos was a night flight and they need to sleep.
We missed our flight. The boarding pass had the wrong gate and by the time we received the text from Kayak, our flight was already gone. I’ll never use Kayak again and will go direct to the airlines in the future.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Wonderful crew and early arrival to our destination. It was so nice to have free wifi access and movies too. Thank you!
Free wifi was available, but only some time, being at least 30 minutes into the flight. it would have been better that an announcement had been made about the delay.
