Flight was really good, with no middle section on an A321neo for an international flight, from Ottawa directly to London. Staff was friendly. The food was okay, and entertainment amenities could be better.
The flight was terrible based off the temperature in the plane and the air smelled so stale and gross. I have never wanted to hosed lore in my life after I got off. The food was disgusting and seemingly low quality. The staff was friendly. The bathrooms were so gross after a couple of hours. I will definitely never book with them again.
The crew was great. There was no entertainment and the internet wasn't working. We sat in the run way for a LONG time which is always so upsetting. The seats are very close together and the flights are completely full which makes for a tough flight. Flying is just an uncomfortable experience.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
I liked the reliability. I liked less the chair comfort...
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
Not consistent with the food quality (I mean taste not freshness)
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
They again did not offer any functioning WiFi in the transatlantic crossing.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
The hard product, food, and service are far superior to their North American counterparts
Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.
Packed very carefully and did a 4 day trip with a 'personal item' only. Much less trouble than a carry on. Only 'entertainment' i need is the flight map. Did not work.
Our family of four were seated separated entirely from one another. We were hopeful to at least be paired up with our children in groups of two. Remember that no food is provided. You will get two beverages and a single Made Good granola bite size bar. Air Canada Bistro menu is available for purchase. Blankets, pillows, and headphones are also available for purchase.
Liked that it wasnt a full flight but we were asked to check carry on luggage as we were told the flight was full so i did, and that was not true. There was tons of empty overhead bins. No entertainment, and only one drinks and snack service when my ladt flight on aircanada in February, Montréal to Victoria had 2 drink service offers in the 5 and a half hour flight. Why only one this time? It felt very "budget" and cheap
Flight attendants are great. Seat was fairly comfortable. WiFi is for a fee unless you happen to enter an Air Canada member number *when booking*. Cannot change this in flight. Vegetarian food was tasty but lacked protein of any kind.
Advertised as free carry on bag for international flights and then I had to pay both ways.
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
Not great. Missed my connection flight, due to AC issue. We were sitting on the tarmac for 90 mins before taking off.
No frills very ordinary, charged me twice to book my seat assignment will.need to complain for reimbursement.
It was an enjoyable flight. I guess the airlines will never go back to catering, they save so much money.
