All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
Pros: "Everything was very nice"
Pros: "It whas comftable"
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Cons: "Better food"
Pros: "Crew was exceptionally nice and professional on this flight."
Pros: "Everything was great"
Cons: "Missed my connection because first flight was cancelled... they only rebooked me to arrive three days later. I thought it was a joke, but they were serious."
Pros: "The food"
Cons: "Everything ok"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Pros: "I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!"
Cons: "They need to be more organized and be more efficient with our disable necessities."
Pros: "Crew is awesome"
Cons: "Isle seat when plane not full"
Pros: "Reasonably good food, nice service."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Cons: "Boarding and takeoff were delayed almost 1/2 an hour."
Pros: "Flight was on time and everything was smooth"
Cons: "Plane was a bit too small coming from tampa to panama"
Pros: "Thre good was good for an airplane and they served two small meals on the 7 hour flight. The in seat entertainment was awesome with great movie selection and some basic games. The best was I got to choose instead of whatever played over head. Crew was nice and seats were well airplane seats."
Cons: "The check in process at the counter was long even doing the web check in prior to arriving at the airport"
Cons: "Crew members were rude. Refused to help me with my carry on and were rude about me needing to learn how to take my own stuff down from the overhead bin (i am a short person, so naturally i cannot reach the overhead bin and pull out my bag). Complained among each other (in front of the rest of the passengers) about people asking thrm for help."
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "Boarding went smoothly. I was "upgraded" to exit row at the counter without asking, so the extra legroom was appreciated. Counter personnel and air crew were uniformly pleasant and helpful. The COPA manager in Boston pitched in during the busy check-in time and was very supportive of his staff."
Cons: "Food was mediocre quality, though cold things were cold and hot things hot."
Cons: "Muy buen viaje, de repente algunas unidades. No tienen pantallas"
Pros: "Everything’s was very good."
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Overall good flight."
Pros: "Free meal on a one hour flight!"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Everything. All went well, no hitches anywhere."
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "Crew was very nice."
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "Crew was pleasant."
Cons: "Flight was delayed several hours missed connecting flight and was re rerouted to Rio and spent the entire day at the airport wating for connecting flight that didn't take off until 5pm. Neuza M Noone"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Entire Flight delayed 90 minutes due to Costa Rica inmigration authorities burocracy.."
Cons: "They would not let me on a connecting flight and when they finally did, they left my baggage at that airport. When I called to have it sent to Miami, they gave me every excuse in the book and did not take responsibility for what happened. How can you trust an airline that will not take responsibility for their errors?"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Pros: "Professional service w/a smile. Free booze cart too!"
Cons: "Plane was to small to fit everyone's luggage"
Pros: "Great customer service."
Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"
Cons: "The boarding process is backwards. Passengers should be loaded from the back of the plane to the front."
Pros: "Todo estuvo perfecto !"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "Clean and efficient - first time with copa and pleasantly supprosed"
Travel was excellent!!! Recommend Lufthansa anytime for air travel!
Vegetarian option was below average with almost raw ravioli, seats were very small for a business class unlike lufthansa which had nice wide seats. Entertainment particularly indian was awful.
Cons: "Extremely unfriendly staff at check-in. Boarding was chaos."
Pros: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Cons: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Pros: "Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late."
Cons: "Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior."
Cons: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Pros: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Cons: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Cons: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Cons: "Flight was delayed"
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Cons: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Cons: "Late noisy too many children slow boarding"
Pros: "plane was nice"
Cons: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Cons: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Cons: "Waited an hour after boarding in the plane."
Cons: "delayed by 1.5 hrs due to computer issue with landing grear, missed connecting flight from Munich to Stuttgart, had to wait an additional two hours in Munich to catch a later flight to Stuttgart"
Cons: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Pros: "Lufthansa airlines never fails to provide excellent service."
Pros: "Many bathrooms, crew constantly came around offering juice and water."
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Crew was very friendly"
Cons: "The food was not that great"
Pros: "once we were allowed on the plane it was good"
Cons: "But the flight got delayed and I missed my connection flight"
Pros: "The honesty of the staff and the constant updates"
Cons: "Flight was delayed and overall the flight wasn't comfortable."
Cons: "Seat size and spacing is at an absolute minimum level even for small people."
Cons: "Still didn't get to destination. Two hours delayed was enough to make me miss the connection flight which result in a extra 7 hours wait in Munich for a 9 hours total. But they compensate all that with a 10 euros voucher, well worth the trouble."
Cons: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "It was on time :)"
Cons: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Cons: "Seating space too narrow"
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient!"
Cons: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"
Pros: "As a Germany company all was in place on time and well done."
Cons: "All was good"
Pros: "Upgraded after a terrible flight out. This was much better. The food was better. The seats reclined like normal economy seats in domestic flights. Lufthansa definitely knows how to make economy seats uncomfortable."
Cons: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."
Cons: "They lost my luggage and have refused to help me locate them."
Pros: "Flight from Marseille was delayed. Very tight connection time to make the SFO leg of the trip (30 minutes). A Lufthansa representative met us at the gate along with another passenger and took us via van to passport control and then to a terminal far away from the one we landed. She was courteous and efficient. We get to the gate in time to board."
Cons: "My seat was in row 56, second to last row. The temperature was very cold. I asked a flight attendant to make it a warmer. They tried but to no avail. The flight attendant mentioned that aircraft model (now 15 years old) has had that problem that has never been resolved. Solution was wearing a hat and several blankets. Not good for a 12 hour flight."
Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Cons: "May be much more world cinemas to choose from."
Pros: "Took off on time and we got breakfast. Good crew."
Cons: "Older plane, no entertainment offerings. Leg room seemed to be less than expected even thought was in business class section."
Pros: "Spent to much on the bus, bus was crowd. 2 hours delay. Without clear information of the reason."
Cons: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."
Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Friendly crew"
Cons: "No entertainment and bag charge."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "Very smooth flight!"
Cons: "None. All is great!"
Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "The flight comes into Vancouver at a very good time."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Good service and on time"
Pros: "It was nice staff r very friendly"
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."
Pros: "Excellent customer service. On time flight."
Cons: "Bathroom was filthy but that's a reflection on the patrons not West jet."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Great service, on time, comfortable seats."
Cons: "Could improve the snacks quality."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Cons: "Connecting flight was cancelled."
Pros: "Smooth flight, food wasn't to bad either"
Cons: "The amount of juice or drink you get could be a bit more"
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "all the service was very good to us"
Pros: "Darim made my flight much more enjoyable and comfortable. Great flight attendant."
Cons: "I paid extra to select my seat earlier but my headset slot was not working and more than half the channels were not working anyways."
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Check in was horrible. Slow and rude staff.
I liked the flight attendants and captain. Cool plane too.
Pros: "Crew was great. Space was good."
Cons: "The seats are a bit old and worn, it was a uncomfortable after a little while."
Cons: "Provide some tv. Evening meal, not sandwiches. Leave on time"
Pros: "The crew was amazing and tried really hard to help"
Cons: "They turned the air on high to sell blankets. The boarding process was an unorganized mess. The plane was filthy!"
Pros: "Crew was not friendly at all. Didn't smile or said hi when boarding"
Cons: "Friendlier crew members"
Cons: "Long wait before departure"
Pros: "Left on time, smooth flight, easy immigration & customs in Granada. 30 min flight so no food or drink service."
Cons: "A Caribbean promotion video played with audio over speakers, just quiet enough to be unintelligible but loud enough to be irritating. Most passengers were trying to sleep."
Pros: "Acceptable crew performance"
Cons: "Chaotic transfer process. Not given instructions on the how and the where to get from the Georgetown flight to the Miami flight. We were just ordered off the plane seemingly as an afterthought, and didn't know what to do thereafter. After eventually finding our departure gate the agent we voiced our displeasure to said all that mattered was that we found the gate and we were safe. Not satisfactory. Not acceptable for a customer oriented business"
Pros: "Offered drinks, even though it was a short flight"
Cons: "Couldn't use electronic devices while on the plane"
Pros: "The crew was friendly"
Pros: "The early arrival into the airport"
Cons: "There was no drinks sir"
Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"
Pros: "Flight was shorter instead of the 55min"
Cons: "Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight"
Pros: "Smooth flight"
Cons: "From the time I was checking in and was told that my bags weren't paid for on this flight but will be paid for on my flight back....I knew it was going to be an eventful flight. No surprise when told the flight was delayed by an hour and a half. Gate change was inevitable....to the other side of the airport. Boarding was later than anticipated. Some crew members seemed to be sonewhat rude when talking to passengers.....and then again some were very helpful. The flight was smooth!!"
Pros: "Lovely crew. Polite. Welcoming."
Pros: "I liked the ease of checking in at the airport after doing Web check in. I like that a meal is served. I like their mostly on time departure and landing at destination."
Cons: "If I have a seat in the front of the plane, I don't really like the boarding from the back practise , mainly because it makes me nervous that by the time I get on, space in the overhead compartment above or near my seat will already be taken by persons sitting in the back."
Pros: "Check in was very efficient. Kudos in this area."
Cons: "Please keep the washrooms clean on all flights. It is important service in traveling."
Pros: "They were accommodating, airline not too strict and unreasonable with luggage They flew direct and no connecting flights! loved that! They allow a free bag when other airlines you now have to pay overall was a really good experience and I would definitely fly with them again!"
Pros: "Flight departed on time.Boarding was orderly.The stewardess was great."
Cons: "More food choices"
Pros: "I had an entire row to myself. I'm 5'10, so imagine how happy I was."
Cons: "When I arrived to Piarco International Airport to collect my baggage, the zipper on my suitcase was missing. There were also items missing from my suitcase. This issue has yet to be resolved by Caribbean Airlines. Needless to say, I won't be flying with them anymore."
Pros: "I like the seating and the air hostesses were very courteous and helpful. The boarding process was excellent and I was very comfortable throughout the flight, I had lots of legroom. The entertainment was ok. Overall I had a great time flying with Caribbean Airline and I will surely fly with Caribbean Airline again."
Cons: "I did not like the check in process the guy at the counter was not very courteous. He was telling me about my name which I used all the time for traveling all over the world. He also let me open my computer to show him my return ticket and then he was telling me to give him ticket number when there was no ticket number on the itinerary. I did not like the vegetarian sandwich the bread was too hard and dry and the vegetables was mediocre."
Pros: "The crew was nice n there was more leg room than the flight down"
Pros: "Very efficient and friendly crew"
Cons: "The seat next to me looked like it was falling off. So was the magazine compartment. We had a long flight and there were no reading materials to purchase at the airport so we were really looking forward to watching a movie and were so disappointed to find that you couldn't see anything but shapes moving on the screens in front of us. im not sure why you would even offer a movie if half of the people on the plane can't even see the screens."
Cons: "Had to fly to a different island first. Hate this island hopping."
Pros: "Top notch airline"
Pros: "Dorothy I enjoyed flight will travel with airline again and would recommend friends"
Pros: "Good customer service"
Cons: "My broken armrest. It damaged my clothing."
Pros: "Surprised we received a meal for a short flight. Was a very nice added bonus"
Cons: "Flight was delayed before boarding then an extra delay after boarding and for those who sit in the middle seats, it was just uncomfortable all around"
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Cons: "The baggage handlers destroyed my suitcase"
Pros: "Everything went smoothly, really cannot complain"
Pros: "Having a blanket and a meal."
Cons: "The unit schedule stop"
Pros: "Great flight, right on time, exceptional service"
Cons: "For the time of morning breakfast shoulg be served."
Pros: "Fast check in!"
Cons: "The plane was a bit dated."
Pros: "Nothing was as i espect no Customer service was poor"
Cons: "How is it the plain at the gate all night n we still leave late and nobody give us any updates to why ...stwwww"
Pros: "My mother was provided wheelchair assistance as requested. This expedited the check in procedure. The staff was very accommodating at check in. However the flight crew was less than friendly. They asked that we remove our headphones for landing. This was very strange as we have traveled numerous times and kept our headphones on during flight."
Cons: "The smell on the late flight was unbearable. The aircraft smell of urine which permeated the air throughout the flight. I guess this being a local flight there are different standards meted out to the locals. Thank goodness that it was a quick flight."
Pros: "The service and arrangements were satisfactory. Apart from circumstances that were beyond their control, the experience was good."
Pros: "Everything was excellent. The airline staff, the food, the pilots did a great job"
Pros: "the food was good"
Pros: "the flight was good but 1 of my bags was damaged,how can i make a claim?"
Pros: "Everything was excellent on my flight from JA to NY."
Pros: "The in flight services.."
Cons: "I didn't like that my flight was delayed for two hours and that caused me to miss my flight from fort Lauderdale to jfk so i had to update my flight and pay for it & no compensation was done to help me by Caribbean Airlines.. thumbs down! I need to call the complaint office"
Cons: "What a nerve to ask how was my flight after several hours of delay....for the record worst airline"
Pros: "Timely departure of flight. The fact that you are still allowed a xhexked piece of luggage and served a hot meal. Our flight also landed earlier than expected which was a welcomed bonus."
Pros: "Everything was fine. Nothing more than expected."
Cons: "The sound quality for the movie was terrible. Now, the Ft. Lauderdale-Piarco leg was another matter. We left 1.5 hours late, and there was so much chatter and announcements from multiple airlines, we didn't hear when ours was finally called. Several people had to come running to make it!"
Pros: "+ Quick boarding, no delays"
Cons: "+ Was put in middle seat even though there were entire rows unoccupied."
The flight from Miami was delayed because of a boarding issue and then I was denied my connecting flight to Oslo even thought the crew knew the first plane was late. Got a new flight almost 7 hours longer that messed up my whole plan.
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Cons: "American airlines connections were terrible"
Cons: "Flight left late from London."
Cons: "One world flight that charged a platinum customer for luggage. That’s unbelievable!"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Pros: "The title says it all"
Pros: "Choices of things to do while waiting for the connecting flight."
Cons: "London layover waiting to get gate details for flight to Barcelona. Very confusing to get to the connecting flight."
Pros: "I am very glad BA have bought their food service back from the brink. A big improvement."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Pros: "The crew were very friendly, and the flight was smooth and on time."
Cons: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"
Pros: "Glad the flight wasn't any longer!"
Cons: "We were seated at the back of the plane on all flights"
Cons: "Boarding was not well organized"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Cons: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."
Pros: "Helpful flight attendants"
Cons: "8 hour flight with only one meal and barely a snack Seats were quite tight"
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Cons: "Missed flight due to BA delay from Edinburgh"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Pros: "Not much."
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight."
Pros: "Crew and boarding was fine."
Cons: "The plane was 30 minutes late. We had to circle around Heathrow a few times before got permission to land. After landing we could not get to our gate for an extra 15 minutes.."
Pros: "The cabin crew were excellent."
Cons: "Almost everything else! The entertainment system had screens that were the size of postage stamps - and bragged that there were 375 selections. Compare with Emirates, a screen 10x the size, much higher quality, and over 3500 selections. The seats had little padding - a mediocre experience from an airline that should be able to do better."
Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."
Cons: "No direct communication. Really bad"
Pros: "Once I was actually at a boarding person to be checked in, the process was quick"
Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Cons: "Then booked me through Oslo. I will miss the full day and then had to pay 360 ponds more. The worst customer service."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Cons: "I don't get no dinner on the flight from Miami to London Heathrow and I felt faint from hunger on board. When I complain to one of the flight crew ,we one hour and forty five minutes left to land,she gave me a pretzel bunch and a cup of tea."
Cons: "Flight was cancelled and took forever to get me on a new flight. On thw way back British airways messed up my return flight completly inconviencing us and created a very stressful situation. Lost over $400 becuase of delayed flight and I will be contacting BA in terms of compensation for not only my lost money but time."
Pros: "staff were good"
Cons: "out of date entertainment food"
Cons: "Old plane, only one meal, poor entertainment system and rude crew"
Pros: "Nice Airport and BA representatives at Nice Airport very friendly."
Cons: "Upon arrival in London BA did not have a representative to direct us our connecting flight."
Pros: "Food was decent"
Cons: "Could not watch movies due to the audio was not working in a few rows and I was sitting in one."
Pros: "Messed up the boarding, all were confuses"
Cons: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."
Cons: "Could not check in online"