Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Pros: "Friendly staff and the support they offered to my mother who needed a wheelchair."
Cons: "I would have liked to have had WestJet internet and entertainment access. It was not offered on our flight from Toronto to Fredericton."
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "It ran on time. The pilot landed the plane without a big jolt. We could board and deplane using 2 exits."
Cons: "Seat space"
Pros: "Rotten stuff cancels out the good doesn't it. Be great if you could take some courses from Stephen Covey as you are missing some skills sets in hospitality. And stop being so cheap with the 3rd rate old old movies!"
Cons: "I did not appreciate having the second row to the last on my 2nd plane coming back - I only had a turn around time of 20 minutes to catch my third Westjet flight. When we asked if the plane would wait for us - your crew just laughed in our faces."
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Cheerfulness of WestJet employees."
Cons: "Seat comfort; seats hard. Person next to me average size but still spilled into my seat with “man-spreading” and shoulders."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Pros: "Crew was good. Seats need to be updated and are confining. I appreciated being able to disembark through front and rear door."
Cons: "More space between the seats."
Pros: "the crew was very polite but the flight was too short to have a meal"
Cons: "delayed embarking"
Considering that our flight was changed to a day ahead and we were not properly notified, we showed up a day late and had a HORRENDOUS experience trying to figure out what happened and how to get home back to Canada from New York. After spending hours on hold with Westjet and Kayak, we came to the conclusion that we had to BUY new tickets to get home that cost DOUBLE what we originally paid. Not to mention a last seconr hotel room that cost $500 CAD for ONE night because of WestJets mistake. After meals and final costs, we had to reach out to our families for nearly $2000 CAD to get home. How was our return flight? We didnt get to take it...absolutely defeated and furious with both Kayak and WestJet who kept bouncing us back and forth on the phones with NO resolution. Unacceptable. We will be looking into compensation over this.
I asked to cancel the flight two weeks before but the customer service agent said I can't. Now I just lost 600+ CAD for nothing. Never again on Kayak. I will never recommend it.
The seats are too small. There are no screens for in flight movies which means you have to go to their app. Which is hard to get on. The usb ports are hard to get at. The flight crew particularly the female flight attendant was cranky. All in all I’m trying air Canada next time.
Only issue was noise, but that was two women talking very loudly and even head phones didn't drown out. No issue with airline other than being late.
Pros: "Nothing"
Cons: "Everything, this is the fist and last time we flight with you guys, flight delayed, my husband was not in the system, lost connection, and in our way back same thing, worse experience ever"
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Cons: "Flight delayed due to a mechanical issue (replace a tire) from YYZ to LAX caused me to miss my connecting in LAX to SJC"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Nothing!"
Cons: "Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable."
Pros: "The crew was great!"
Cons: "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Seats"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
When my plane landed in Toronto, deplaning was delayed due to terminal security issue. I had a somewhat tight connection flight to St. Vincent, and no one from Air Canada ground crew made any effort to notify my connection flight gate of the issue although I plead with several ground crew members to notify desk at departing gate.
Crew helped to find more comfortable seats for passengers. We never got tea or coffee on this trip even when we asked. Not even with breakfast.
I missed that flight because Air Canada did not send my luggage which caused delays at Customs
Flight was on time, cabin was clean, staff was pleasant
The tickets were split between air Canada and United and neither airline knew which one had my tickets. I got check in notices from both, and when going to the front desk at the airport both airlines told me that the other had the tickets. It was horrible. I’m never using this again.
I can’t believe that I bought a ticket, then I checked in I had my seat, I came to airport way ahead, 20min prior my arrival my seat was taken and I was on the stand by, the explanation was that I am not a premium customer?!!!!?? When I ask what this means, emotionless customer service agent told me that maybe I will be on the another flight. I will never use kayak again They took me last to the plain, to a shifty seat and I had no room for my bag! Awful experience
All our flights on our itinerary were AirCanada flight #s .. they should have ALSO been indicated with United Flight #s. From the beginning everything at the airport was serviced by United. Please let passengers know which airline to check in with.
The noise level from the plane is deafening. But glad they had tomato juice.
Cons: "Departed one hour late due to weather from incoming flight departure city, YVR."
Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
You can not pay credit Card for purchase Of food in airplane
Cons: "Had handicap access seats & the gate reassigned us to bad seats & apart"
Cons: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Pros: "Absolutely nothing!!!"
Cons: "I’m still sitting here in Chicago in the plane (of my rebooked flight) waiting to get back to Vegas!!! I paid damn near $1,200 and I didn’t get what I paid for!!! I am accruing more costs and missing out on pay from my scheduled work day (today!!! Because I was supposed to be back last night!!!)"
Cons: "It was United. Enough said. They stink, especially after having flown on Lufthansa overseas. The United flight had zero leg room."
Pros: "Crew was pleasant and did their job well"
Cons: "The de-ice took way to log and not enough leg room"
Cons: "Again crew seemed annoyed with people. The flight was delayed 2 hours. The person giving info and safety demonstration talked so fast no one could understand them."
Pros: "The crew were friendly and served well"
Cons: "The plane was old and the seats small. There were many 'plus' seats open but the airline did not open them up to the economy cabin - which was full. It was a shame, they could have made the flight a much better experience moving people up and creating space in the back cabin."
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Pros: "Food was good"
Cons: "The flight was operated by United. It was a long 10 hour flight. The plane was not very convenient - there was no much leg room, the TV was a tiny one - impossible to watch."