It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
They were 2 hours late departing with no explanation. I missed my connection, was rebooked not in correct seating that I paid for. Over all of was horrible. I now know why I've not flown Delta since 2018
The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.
Mi primera conexión se retrasó por lo cual perdí mi segunda conexión la cual salió adelantada
My sister and I paid to have our seats and have them next to each other. I heard one of the employees say to the other one that you shouldn’t have given away reserved seats away to other passengers, and so I guess that is what happened because I got the last most uncomfortable seat in the plane even though I paid to sit in the middle of the plane with my sister. Terrible Experience !!
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
It was nice having the whole row to myself and was nice to get in earlier than expected
My flight from Rabat to Paris was canceled at about 3am before a 6:50am flight! I was then told the flight would instead be departing from Casablanca (2hr 30mins away from Rabat). They did offer shuttles from Rabat to Casablanca which was great; however, the stress of that morning right before a long trip that would end up taking me 25 hours was not how I wanted to start my long travel day -- stressed and on a bus for 2 hours and 30 minutes. 👎🏻
Boarding was easy. Gate agent was great! I have flown at this time before and they always make the announcement that the overhead bins are already full or my carry on is subject to plane-side tagging. Never fails. A bigger plane with more overhead space would be better. Overall a great flight
Upon landing our breakfast were left, which means all the tray tables were were down for on landing . Isn’t there an FAA have rule about that
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Business class in the second leg - CDG-EVN was a disaster.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
A couple of minor delays in boarding but very professional and efficient staff.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco
Not much food available, not able to choose seats to be near each other, tv did not work
I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.
All but one of four were on time. One was delayed for an hour
Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.
The wifi I paid for did not work. The seats are tight.
The seats werr comfortable Would like a better snack that a tiny bag of pretzels
There were no free snacks…little pretzel bag or cookies like we had on our flight out.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience
Flight okay...my issue is with the flight from Frankfurt to Philadelphia
Their service , specifically the way Lufthansa manages luggages is terrible
Lufthansa lost our luggage. After a lot of chasing on our part we got it back. The main problem is that there was no office in Bogota to help us outside of flighttimes. The customer service phone lines had no data on our luggage. I think Lufthansa need to invest in managing communications over lost luggage or this will end with everyone taking more luggage out of hold.
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Fare was much lower with a layover in London as I was able avoid numerous landing fees that would have been added to the ticket price had I booked a direct flight to Amsterdam.
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.
Very poor, they didn't want to attend to me until I missed my flight, my bags are missing
My flight to rochester got cancelled and they booked a hotel for me which isn’t good at all. And they said i will be a standby for next day flight so they still not sure which is horrible cause i have a lot of arrangements. I don’t think i will book with this airline again
Crammed seats for a 9 hour flight. Entertainment selections very limited
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.
My flight from London to Washington was rescheduled without notification which clashed with my Abuja to London flight. At the end of the day thy had canceled my Washington flight. This resulted in stopping at New York to board a local flight American Airline but I have. Been at New York airport for the past 12 hrs . I am not yet home because of flight disappointment
Our TV screens did not work, and the mobile entertainment did not work on our phones so we had no movies to watch for 10 hours!!! Bad experience.