I flew with Porter yesterday and overall had a positive experience. The flight was delayed, but the airline did a good job keeping passengers informed with frequent updates throughout the process. My biggest challenge was actually in Terminal 3, where the speaker system wasn’t very clear. It was often difficult to hear the announcements, which made it harder to follow updates at the gate. On board, the experience improved significantly. The aircraft felt very new and well maintained, and the seats were surprisingly comfortable for a short-haul flight. One of the flight attendants seemed a little disengaged, but the other was excellent—friendly, professional, and a pleasure to interact with. Despite the delay, the comfortable aircraft, clear communication from Porter, and positive onboard service made for a good overall experience.
We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
The staff was amazing. Best service I’ve had on an aircraft in a long time. Was not particularly happy with the food. Flight was at 10:50 and left home too early for breakfast and wasn’t able to purchase food at airport and felt for sure I could get some breakfast to buy on airplane. Nope as food was served around 11:30 and only one choice left (I was at 22C) so ordered the chicken dish thinking I’m getting a hot meal but cold chicken with rice and carrots etc. I was looking forward to a croissant sandwich and a hot cup of tea. The FA was kind to explain they were serving dinner at that time. She was lovely Other than the disappointment with the food the staff was amazing. On my return flight I will make sure to eat and take some food with me so I’m not hungry or disappointed. This was my second time ever flying Porter and will consider checking them when I next come to visit my daughter. Have to say it again best crew I’ve ever experienced on a flight and I travel quite a bit. Thanks.
I didn’t receive any help when they messed up and wasn’t honest and the supervisor did absolutely nothing to help me so I had to buy another ticket at $537
Even tho the flight was a bit delayed the team was apologetic. Everyone was friendly and efficient.
Smaller plane. Food and bar service for free is amazing. Drinks were in glass not plastic cups.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.
Porter uses the intelligent and logical way of boarding a plane - from the back.
They really communicated well advised well in advance of a delay. Contacted to tell me it was almost time to go and to do a check in.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
I liked the reliability. I liked less the chair comfort...
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
Great flight great seats will absolutely fly with you again
Porter airlines was good. I didn't have the best experience when booking through airfare assist however, as I got no final confirmation from them that the flight was booked until I called them. Even then, the confirmation code they gave me was incorrect and couldn't be used for check in. On a positive note airfare assist was actually picked up the phone relatively quickly when calling
The flight was excellent, once it started, however we were delayed two hours when the first plane’s engines wouldn’t start. They found another identical plane and transferred us and our luggage in under two hours and made up almost an hour in the air.
Actually the flight was on time. New plane, food was okay but not great.
Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.
Average flight, comfort was as expected for a 10 hour flight. The service was fine.
The food was very good. I was nit expecting a meal on a red eye trip. I was pleasantly surprised! Plus we arrived a few minutes earlier than expected!
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
Food was not inspired but was satisfying. Same for infotainment selection. You’d think business class would come with complimentary WiFi. Crew was uniformly attentive and excellent.
Better movie options. More diligence on the size and amount of bags people bring on board. Lady across aisle from me had a bucket style bag that would only go so far under the seat in front of her. She was not told once that the whole bag is supposed to be under the seat. Crew is very hardworking however.
I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
Flight was delayed for 5hours. Food vouchers just aren’t good enough
Flight was early. That’s the only positive I can share. I paid for wifi on the flight and it didn’t allow me to use any streaming services so it was a waste of $20. West Jet also lost my ski equipment on my way to a ski vacation. They told me it would be delivered to the hotel as soon as it arrived at the airport. It was never delivered. I had to pick it up at the airport on my way home. I am completely disgusted with my experience on west jet
Every flight was canceled and they didn’t care much about their passengers
Boarding is always chaotic. Delay was over 2 hours while inside plane . Crew not very friendly
I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
Flight late with no explanation why so late boarding. More than made up the time in flight. Woman in seat behind me would not allow me to recline my seat so could not sleep. Slow to clean up after meal so has to leave my tray down. Flight attendants average at best. Premium economy experience was poor. It was a special trip for us, a 70th birthday. We could only book seats that were apart and no efforts could be made to get us together. Just poor all around
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Very bed experience never want to travel air canada anymore
Flight was good, breakfast could be much better. We had come from a domestic flight on the same aircraft and the domestic flight was much better regarding service compared to this international flight.
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
Awful! Rude attendants at gate. We were rushed along just to wait on hot bus to board plane and waited an hour extra to take off. My luggage was and still is lost and it’s been stressful and inconvenient and a big waste of time trying to track it down!
The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights
Helpful crew in a comfortable and well designed aircraft. My kids also loved the striped design of the airplane.
Seats are not comfortable. Some of the food was good and some not so good.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
Entertainment screen was not functioning, there was no effort made by flight attendants to take care of the problem. All I could do was looking at customs forms and watch landing videos for 10 hrs 😁 Bruno Volk
The food was excellent. I had a gluten-free special meal. The salmon was restaurant quality. However, the drink offering was meager. Sparse service, glasses filled half way and when asked for a refill on white wine was told by one crew member that it would cost me extra. But then an hour later another crew member brought it to me finally. — The big problem was that it wasn’t a Condor crew but Condor swapped out its cabin crew w Wamos Airlines Crew last second, because the aircraft needed to be swapped out. The machine used was very old. In-flight amenities of pre-century levels. We paid extra for more legroom but my son’s video monitor (at pre-2000 Niveau) didn’t work at all. Felt like a 3rd class flight. In the end due to air craft change we left 1.5 hours late and the airline did not attempt to make up the time in-flight. So we missed our connecting flight to Nuremberg. There was no attendant to help us with what to do and how to retrieve our luggage. It was quite complicated navigating our way through FRA airport and eventually they put us on a train, and we spent 2.5 hours traveling to Nbg.
No blankets were provided for my flight from NY to Frankfurt. Meals were were cold and tasteless. The flight was delayed almost 2 hours which caused me to miss my connecting flight. The pilot said ground crew would provide accommodation for connecting passengers but none were there to provide any assistance.
Seats are small and too close together. Outdated, inoperative entertainment system. Tray table not functional. Hidden recline controls. But 3 hour flight was on time and luggage arrived promptly.
