They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience
We are glinting with united , but over all very disappointed
We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food
Nothing special.. they could have provided something to eat without a charge
For the price of the ticket it's probably the best service in the world
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
No leg room! Either too hot or cold with these guys!
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Waited on tarmac 30 min before take off everything else was fine
