Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
Cons: "Nada, I slept through this leg and the staff let me be."
Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "The service and food were good."
Cons: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."
Pros: "I was fortunate the person in front didn’t lean back"
Cons: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pros: "Flight crew was on top of things. Flight was smooth and ontime."
Cons: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Pros: "Seat was ok."
Cons: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Pros: "Can't really remember."
Cons: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Pros: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pros: "Nothing"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Cons: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Pros: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Cons: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Food was good but not excellent. Good inflight entertainment system and choices."
I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
Very bad experience with them and they canceled my flight three hours ahead and they just don’t care
Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "The crew was kind, the flight was on time and alll in all was just as expected."
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Cons: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Pros: "Nothing"
Cons: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Pros: "The crew was great!"
Cons: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
They have more than 4 hours delay, and broken all my bags
Selling food instead of offering it as complementary with the excessive price, is pure greed and not comptitive at all.
I would be good to have more lead time between connecting flights. On the way into the country, there is always about 2 hours between landing at Munich and takeoff to Berlin. When leaving to return to the States, there is always only 45 - 50 minutes between landing and takeoff. This very stressful and I have missed a connecting flight home before. All it takes is for the first flight to be delayed for any reason and then you have chaos.
Very short flight so the limited space and lack of entertainment were no issue. Crew was friendly and the flight was very punctual. Baggage claim in Prague was lightning quick.
Simply the best way to get nonstop to Europe. if you’re lucky, there’s clear skies with views of Arctic or the aurora at night.
Paid extra for the seat to have more leg room they changed the aircraft and gave me the last seat in the cabin and I couldn't even recline the seat backwards due to the wall behind. Asked the crew member she said she will check as she has to accommodate other people and never came back or moved me elsewhere.
Nothing went well. Flight was calceled and had to spend extra non refundable money on a train ticket, which we are not NOT using because a new plane has come up but not for our friend who now has to sit on a 9 hour train journey, ALONE, with no one to talk to.
Very uncomfortable seats. Was shocked they were that bad in business class
The crew did an awesome job in helping parents with infants, resulting in a quiet trip for all.
Flight was delayed without reasoning or ample notice. Missed my connecting flight and was not given the rebooking information or new boarding pass until I had to ask multiple times. Connecting flight had no room to store my carry on luggage.
Cons: "It could have left on time or explained why it left 20 minutes late"
Pros: "The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that"
Cons: "They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful"
Pros: "Even though it was a small plane, there was plenty of leg room."
Cons: "Only water is served, but it’s a very short flight."
Cons: "Was not aware I had to pay extra for the suitcase I checked."
Pros: "the meal and crew"
Cons: "1.5hr delay and no initial explanation other than "indefinite delay""
Cons: "The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked."
Pros: "The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags."
Cons: "The false advertising is illegal in most countries but apparently not here."
Pros: "Nothing stood out."
Cons: "Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment."
Pros: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."