Pros: "Seat comfortable"
Cons: "Announce flight status and boarding process"
Cons: "better food"
Pros: "Crew seems to try"
Cons: "Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!"
Cons: "Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway"
Pros: "Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras."
Cons: "Long lines at checkin. Some self-serve kiosks might have sped things up."
Pros: "Seat are good"
Cons: "Was late for one hour again Before we depart give mira juice no choice of soda or water"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "Crew professional, kind, personable. Seat comfy"
Pros: "Airport info was inaccurate. Sound poor"
Pros: "Seat quite comfortable"
Pros: "Short easy flight. Good crew."
Cons: "Long line for checkin. I tried online checkin but did not receive email. Wanted aisle seat but ended up with window."
Cons: "Fue un viaje demorado tanto a la salida como el aterrizaje, la sala vip estuvo mala la atención"
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Comfort and service"
Cons: "Siempre salen los vuelos tarde!!! Esta vez dos horas y nos subieron en un avión para llenarlo perdiendo los puestos que había escogido"
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Cons: "I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever."
Cons: "Flight with delay around 30 minutes"
Cons: "Storm during flight"
Pros: "VIP Room"
Cons: "I always that had bought for 22:15 time they delay the fly."
Pros: "Nice Crew. Good movies and music."
Cons: "Crappy seats. Food is bad and the bread was horrible."
Pros: "Muy buen viaje buena atención todo"
Cons: "Everytnig was perfet!"
Pros: "Repeating myself.. NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "there were huge delays of Avianca. There were 4-5 flights delayed. No any information available. nobody said anything, no info. Eventually you got on board of the plane. It got off the dock, and stood quietly in a side for another 30 min. No info, no nothing. I had a bad experience with Avianca, they don't care about. They may have their internal problems, but then don't charge the people this much for awful service"
Pros: "Canceled flights and delays"
Cons: "Canceled flights and delays"
Cons: "Avianca was irresponsible and inattentive to our needs. Left us without our Cali - Cartagena flight and said they weren't going to compensate our loss."
Pros: "Excelente servicio. Los aviones muy comodos."
Cons: "El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real."
Cons: "Siempre se disculpan por las personas que no alcanzaron a recibir la bebida, si comenzaran mas temprano alcanzan,"
Pros: "Flight attendants very friendly"
Cons: "The 1 hour delay!"
Pros: "Very short stop in Salvador. Super convenient and on time"
Pros: "The flight attendsnts were corteous and helpful."
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Cons: "Sadly while doing my check in in Cali Colombia the guy doing it which work for Avianca stole my cellphone I left it on the counter for like 15 seconds turn around and he was gone supposedly he had shift change that's very upsetting since anybody could give info they didn't know anything"
Pros: "El servicio rapido la comida todo estaba muy bien"
Pros: "Very efficient. On time. Competent."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Pros: "Everything was perfect"
Pros: "Worst company ever"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "I wasn't able to even used the flight. I tried booking and the company booked 2 out of the 3 flights that I needed. I was unable to contact the booking company and Copa Airlines customer service was non existant."
Pros: "Sears we’re comfortable"
Cons: "Flight was delayed by 30 minutes for no reason"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Pros: "Got the destination pretty much on time."
Cons: "In seat entertainment, wifi and power."
Cons: "Flight Miami to Panama was late"
Pros: "Great services!"
Cons: "The food, the movies."
Pros: "The flight was good!"
Cons: "Normal airplane."
Pros: "Good AND polite service"
Cons: "Entertainment was awuful"
Pros: "The kindness of your personnel’s tethers"
Cons: "There is always An smile that help service!"
Pros: "Well-organized boarding process, friendly staff."
Cons: "Couldn't check-in electronically through Copa, as I bought tickets through United. Had to call to confirm all good, which it was."
Cons: "Everything was awesome."
Cons: "Traveling with another airline!"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "The crew was great. They were very attentive throughout the course of the flight."
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "The crew was amazing. The time was great and on time."
Cons: "The good is very poor."
Cons: "Not enoughbeverage I was almost dehydrated"
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."
Cons: "Some food"
Pros: "Crew dedication"
Cons: "Cramped seating 5E"
Pros: "The flight was quick"
Cons: "My tray was broken so I had to eat on my lap . Seat didn’t recline and no entertainment"
Pros: "Great food , great service."
Cons: "Nothing everything was great."
Pros: "Nice crew, very helpful."
Cons: "No vegetarian menu."
Pros: "It was everything pretty good!"
Pros: "Same all the crew were just on point."
Pros: "service and food"
Cons: "The connection at Panama."
Cons: "No entertainment OR WIFI?!"
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Pros: "All aspects were good"
Pros: "The flights left on time"
Cons: "The food is really bad"
Pros: "Nothing special."
Cons: "The plane was FREEZING. I was so cold and there were no available blankets. I've asked the flight attendant to raise the temperature and she said she'll do it but she didn't. I was still cold an hour after we landed and I left the plane."
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Cons: "Not even there yet...Apparently plane did not meet safety standards. Inconvienced family that had to drive all the way to Orlando, take time from work, waiting for me to return and I now I'm 5 hours late. Staff was not helpful and advised we go talk to customer service at the airport. The flight was also not the smoothest and left many unhappy customers, that won't return to Copa. I understand things happen but they were very unfriendly about this situation..what's the point of spending all the $ on insurance for this situation to occur and there's no compinsation for it."
Pros: "Very warm staff , helpful and very willing to asist you in any needs you might have. I was travelling with my son and daughter who needed asistance due to a cast on her leg."
Cons: "Well, like all plains today in Economy, seat space!!!"
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "Everything was smooth and fast"
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Pros: "Plenty of legroom and the boarding process was very smooth"
Pros: "The movie selection, the moving map"
Cons: "El abordaje"
Pros: "The Crew"
Cons: "Pool entretenimiento andres regular food"
Pros: "The trip out was excellent. Food was good."
Cons: "They forgot to arrange for wheel chairs in Panama and Miami so it was an inconvenience. To make matters worse,Pne fellow wound up taking us out in bits by advancing one wheel chair and walking back for me and so on. He droptus off in a secure area an when it was time to board, staff demanded that we walk back to the Security point. The woman was adamant and supposedly a supervisor finally agreed that we could wait for a wheelchair. In Miami they had only requested one wheelchair. The food on the Panama to Miami flight left a lot to be desired."
My flight was cancelled and scheduled for the following day. Overall, it was ok.
The delayed flight from Dallas to DCA was very annoying.
Services they SAID were available on our flights weren’t. Stewardess hit my elbow with the cart (2X) Warm water and a stale cookie didn’t cut it either. My father needed assistance to and from the gate and almost missed one of our flights because no one was there to help him and seemed annoyed that I was pushing the matter. It’s American Airlines but didn’t see anything American about it. WE WILL NOT BE FLYING WITH AA AGAIN…
Flight attendants were very nice and attentive.
After a mechanical issue caused a change of plans, we were boarded on the new plane before it had been refueled causing an extra delay. In these situations, since the fueling situation is easily predicted, boarding could’ve been delayed a little bit so passengers can enjoy the comfort of the terminal rather than being “sardined” in the plane for a longer period than was necessary.
Pros: "Crew was great & flight was quiet."
Cons: "Flight status"
Cons: "Delayed flight. Seat didn't recline."
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Cons: "Crew should be trained again in basic stuffs."
Cons: "No personal entertainment for an international flight."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day"
Pros: "staff was nice, but check-in is clumsy and inefficient"
Cons: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Pros: "Quick and easy"
Cons: "Overbooked flight. Had to check in carry on for not having any space available"
Pros: "The flight attendants were amazing. In flight entertainment is key on flights over 3 hours!"
Cons: "Veggie meal was not great!"
Cons: "The food, the service and it was delay"
Pros: "Crew was very nice Flight was very comfortable"
Cons: "Mediocre snack/meal"
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "The updates from Kayak."
Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Pros: "Friendly Crew."
Cons: "The food that was served."
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Cons: "Flight delay, no beverage service"
Pros: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Cons: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
Pros: "Not much"
Cons: "The luggage transfer from customs to the Miami LAX flt. was not clearly explained . I had to wait in line to recheck the luggage to LAX, the wait cut the time to lax flt departure forcing me to sprint over to gate 48 all the way across the airport.(about 1 mile.)"
Pros: "Real nice people at check in and flight crew was really nice"
Pros: "Timely and comfortable flight"
Pros: "On time and easy boarding."
Cons: "I am amazed at how much people bring on board the plane with them and then those of us who only bring the limit, one small backpack are asked to place it under the seat in front of us. This is unfair and causes us to lose leg room. Monitor what people bring on board!"
Cons: "Poor customer service"
Cons: "Poor crowd control in airport- monitor did not show gate even 20 minutes before the flight after the gate changed , then it changed 3 different times. Few Avianca staff available to answer questions/clear up the confusion. It was actually comical. On the previous flight Lima-> Cusco, they bumped us off our flight even with confirmed tickets, said the "flight was full" (obviously oversold) and said we'd get a $50 voucher and asked me to write my email on a piece of scrap paper, no receipt."
Cons: "Not much offered on domestic flights."
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Pros: "Crew was great. Food was so so as usual."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "Entertainment system is good."
Cons: "Flight was over crowded with baggage. Some people were allowed to board with 3 cabin bags and others weren't allowed to bring any on board."
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Cons: "They lost 1 of 4 bags."
Pros: "Entertainment screens at every seat. Enjoying and helped pass time of flight very well"
Cons: "Should be allowed one checked bag per person at no charge"
Pros: "Got us on the flight and in the air fast."
Cons: "They had plane issues and then the flight was delayed and then they changed our gates."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Cons: "Good service ! Window seat!"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"