Pros: "Very clean plane, comfortable seating, crew great, food actually delicious!"
Pros: "The crew were friendly and helpful as usual. No issues at all."
Cons: "Really cannot complain about anything!"
Cons: "Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again."
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Very narrow seats"
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Warm welcome, on time and comfortable"
Pros: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Cons: "Food and drink was good but quite expensive"
Pros: "The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight."
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Cons: "Seat clearance not good"
Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Cons: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Pros: "Nice aircraft! Very modern."
Pros: "Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect."
Cons: "It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left."
Cons: "The crew could be quite curt at times"
Pros: "Large plane operated by Iberia"
Cons: "Uninspiring food"
Pros: "All staff were lovely, food was good."
Cons: "I travel on Jet Aircraft every week, I'm also a part time pilot and work on aircraft ACMs (the bit that controls pressurization, heating and cooling). When the APU was switched on, the cabin was contaminated with gases from the engine bleed air and/or the APU. IT STANK. On the ground at JFK it happened again, one expects the slight ingestion of exhaust gases, but not in the air and not to this extent. BA is a good airline, I believe this was a maintenance oversight."
Pros: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Cons: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Pros: "Lots of updates from pilot"
Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Cons: "No gluten free snacks."
Pros: "The crew was great"
Cons: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."
Cons: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "Crew were great, food good : better business class than international BA!"
Cons: "Too many passengers with over size carry on"
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Pros: "Plenty of choice on the inflight video. Paid extra for better seats, which allowed for some sleep during the overnight flight."
Cons: "Flight was delayed due to poor weather at Heathrow, nothing can be done about that, but it meant that we did not take off until after 22:00. Drinks were served almost immediately but it was close to 23:30 before a meal was served and 00:30 before this was cleared away. Lights were then dimmed but at 05:00 breakfast was served. A cottage cheese bagel was the last thing I wanted to see and when we asked for some water, we were told that there was none available. We landed at 06:25 but then had to sit on the tarmac for 15-20 minutes as there were no vacant gates for us. (This had the effect of increasing the parking fee for the driver waiting to pick us up, as he was not aware that we were sitting on the tarmac). Please note all times are New Orleans times. Hence actual time of landing was 12:25 BST. And talking of New Orleans, I would not class this as an International Airport. It is dilapidated, inefficient and lacking facilities."
Cons: "It was horrible I had an hour window in London and I missed my flight because of that I had to go another airport to cache a fligh to Kiev Well now I don't have a ticket to fly back because they cancelled my ticket so needless to say it was the worst experience ever"
Pros: "On time arrival"
Cons: "Service, crew, departure delay, dated vehicle"
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Cons: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Cons: "Good movies. Limited selection. But old British TV shows fun."
Pros: "Plane was not most modern. Average. Nothing stood out good or bad"
Pros: "Everything was great during the flight."
Cons: "Immigration in Boston took 1+ hour standing in line and get through."
Pros: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Cons: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Pros: "Reasonably comfortable seat"
Cons: "Food quality was poor."
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Cons: "Information,connection,airline staff,customer service, Ivan go on forever"
Pros: "Seat small. No air flow control for seat."
Cons: "Need more than 2 beverage services in 10 hour flight."
Cons: "Toilets were REALLY dirty"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Good was decent. Didn’t need to schlep big bag of snacks."
Cons: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Pros: "On time departure and arrival early by an hour."
Cons: "Seats were quite uncomfortable."
Pros: "Did not have A chance to fly this route."
Pros: "That's the only good thing."
Cons: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Pros: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Cons: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"
Cons: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Pros: "no stress, the crew was professional"
Cons: "all good"
Pros: "Our seats were very comfirtabke"
Cons: "Nothing, it was all great!"
Pros: "Excellent service"
Cons: "Few movies. Not good food options"
Pros: "Time and flight was ok"
Cons: "The size of the seats"
Cons: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"
Pros: "The staff was very friendly, polite and attentive"
Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."
Pros: "At least the lugagge arrived with yhe flight"
Cons: "Service on board, food"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Pros: "Overall was good but had lost luggage"
Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Pros: "Crew was friendly and very helpful."
Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Pros: "The extra leg room in the exit row. In spite of the fact we had to pay extra for it, it was well worth it. The crew was courteous and professional. The flight was on time."
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Everything was above what I experienced with other airlines."
Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."
Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"
Pros: "Food was good. Nice blanket and pillow."
Cons: "The flight attendants were rude. I read online that they were but tought it can't be that bad. In real life, I was amazed by their general disregard and apathy associated with their job and us flyers. It was worse than the reviews. I really felt like they hated Americans. One flight attendant rolled her eyes when asked for something, another snacked her lips. They really don't seem like they like their jobs or their customers. If that's the case, move on."
Pros: "the food and the entertaiment"
Cons: "long trip"
Pros: "The price,. The plane. The food and the intertanment"
Cons: "Could be perfect if the service in the flight was better"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Pros: "on time, nothing stands out"
Cons: "couldn`t choose my seat"
Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "Everything. I made a mistake in thinking sandwich was for free and flight attendant did not hesitate to take it back without charging me for it"
Cons: "Everything was great! It is quite a contrast with the customer service over the phone, which service was not very kind all the times. I was afraid the flight service was going to be bad, just for the way some employees were while trying to talk to them over the phone. Your flight crew and service is absolutely different, I would say that is outstanding. :)"