Pros: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Cons: "Food and drinks for long or connecting flight not suppose to buy"
Pros: "The entertainment, lots of movies and TV dramas to choose from."
Cons: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Cons: "Look above"
Pros: "EVA delivers again! Great flight."
Cons: "Hmm.. maybe if it was individual entertainment units instead of communal screens."
Pros: "Great friendly crew an staff. Comfy seats without packing you in."
Cons: "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
Pros: "Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful."
Pros: "Crew was rude and seat was very bad. I could not sleep"
Cons: "They could have been more nice and helpful"
Pros: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Average flight for which I paid too much for on a last minute purchase.
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Cons: "Docking at an air bridge rather than taking a bus"
Pros: "seats are comfortable"
Cons: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
Pros: "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
Cons: "No complaints"
Pros: "Crew was polite. Clean cabin."
Cons: "Electronic entertainment system appears a bit old. Lacks USB sockets."
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Pros: "So nice, smile everytime, clear information and direction"
Cons: "I really hope they will serve wine or liquor but that is okay"
Pros: "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."
Flights were on time! Westjet has the most somber, least friendly cabin crews in the industry.
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Crew member who made announcements at boarding was funny."
Cons: "Flight delayed. When on board it’s a night flight. Kids are asleep so crew could be more mindful of that when making loud/screechy announcements. And noticed a few empty seats. None of them were an option when we did online check in."
Cons: "Late departure. No a/c in plane for an hour on tarmac. People fainting"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "Neriande (who issued the boarding passes & took checked bags) and her colleague At the check in desk were amazing - actually going behind the scenes to find a gate checked bag that had been wrongly named and was headed for Toronto when we were headed to LONDON GATWICK"
Cons: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
It said I was traveling with Air Canada but it was really United Airlines. No checking the day before.
Flight was late, then they kept us in the plane because the crew wasn’t available to let us out. So if you have a tight connection it will become impossible.
One of our Party (IW) left her phone on the plane. Although you found it immediately (YEAH!!), we were at baggage claim when the overhead announcement alerted us. It was VERY challenging to retrieve the phone. IG was told to go back through security to get back to the gate. But they did not have the phone, and IG was told to go to ticketing. Once she got to ticketing, she learned the agent had left the phone at the gate. When it was finally retrieved - the current agent decided it wasn't very important and IG had to wait until he served everyone line. Only then did he return the phone. Meanwhile, our ride, my roommate, had to wait (not at the curb per airport policy, and with no indication on why it was taking so long), OVER an hour for the phone to be returned. We were a bit frantic not knowing that it was merely a stubborn agent - and not a real problem - since there was no communication. Appreciate your finding the phone - wish it hadn't taken so long to hand it back.
Business class is very lacking compared to than airlines like United, Swiss, American, Emirates BUT Air Canada price is less so makes sense - get what you pay for. Planes are old so design is cramped/ old fashioned, no blanket provided, toiletry bag ordinary, food was fine. BEST thing about Air Canada are their lounges in Canada - outstanding.
They messed up my checkin which resulted in me missing my connection
Waited ~1.5 hours at the gate in Chicago to be refueled. Not sure why they boarded us and then made us waited in the plane till they could procure the fuel. Poor planning and service.
A guy two rows behind me started smoking mid flight. My eyes still burn 4 hours later. Food sucked. Sitting in the plane for 1.5 hours while they searched fir bags was insane.
Pros: "compliance in the boarding"
Cons: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Cons: "Late. Wifi on the aircraft but didn’t work. Inflation GHY service suspended due to reported turbulence."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "Everyone was nice and helped with any questions I had"
Cons: "Logging into the internet from the iPad"
Pros: "The crew was really nice and attentive"
Cons: "The food could have been better and the seats were SO bad, especially for a 9 hour flight."
Pros: "I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude."
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "Everything wasnt bad."
Cons: "Had seating in the very back row in 38 middle seat, was very cramped and uncomfortable, felt claustrophobic. Other than that, probably will avoid the back row from now on."
Pros: "Beyond one or two friendly crew members, not much."
Cons: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Cons: "Some guy stole my window seat for his kid. It sucked."
Cons: "United never got us to Atlanta, we spent all day in the airport with delays and no help with seat accommodations on other flights over 4 hours in customer service lines all to be sent back home and gave our luggage lost. Basic economy is such a scam and this was the worst ever flight experience"
Pros: "On time!"
Cons: "No wifi, sat next to 2 kids aged about 10, no supervision, spinning drinks."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"