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Cons: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"

Pros: "The traditional hospitality I got in flight was quite unique. Many things change but some things always remain the same. Some may call it old fashioned or not modern but then I am an old fashioned guy. It was like stepping back in time when things were always so much nicer."
Cons: "Istanbul airport was very very busy and some places were not working very efficiently (security scan when you go from the plane to the transit lounge). The departure gate was overflowing in the waiting areas and the bus ride to the plane was very crowded. Aside from this Istanbul airport and the transit lounge were very pleasant."

Cons: "We had long line in boarding"

Pros: "The food and the entertainment selection on Turkish Airlines is good."
Cons: "Boarding procedures were not directed in an organized manner by Turkish Airlines staff. The gate staff need training in how to direct the boarding session i.e. passengers needing assistance first (seniors, families with children under 6), then business class, then Group A, Group B etc. These categories are used by other airlines for good reason - they regulate the flow of people onto the aircraft and prevent out-of-control crowding at the boarding counter. People with legitimate right to board first understandably become irate. In addition, on the flight from Istanbul to Abuja there was an unexpected stop in Tunis. Passengers were not advised of this stop in advance. Even upon arrival in Tunis it took about 15 minutes for an announcement over the loudspeaker system to explain what was going on and the new arrival time in Abuja etc. This is not acceptable as all passenger need to advise those meeting them on arrival of any delay. My office staff waited at the airport in Abuja for 3+ hours which would have been unnecessary with sufficient notice. Airline staff and crew also need more English training to properly serve passengers going to international destinations."

Pros: "Crew was pleasant. Food was excellent. Travel necessities bag was lovely and very useful!"
Cons: "Customer Service at the New York airport was rude and not professional. I missed my flight due to the day beforeThanksgiving traffic and the customer service representative did not show any empathy or compassion. She wanted to charge me a full price. I had to beg her to help me and look for other options."

Cons: "Breakfast was awful. Entertainment system didn't have any flight information. No WiFi available."

Cons: "Seat was not comfortable, no complimentary snacks were provided."

Pros: "Everything about the flight was great except the cabin temperature was entirely too hot. The service was friendly, the food was good, the seat was comfortable."
Cons: "Cabin temperature was about 80F, 27C"

Pros: "Flight was amazing , great service"
Cons: "Airport is really bad, next time i would consider a different airlines just for the airport , it lacks everything a traveller needs , no wifi, no comfort places to rest at"

Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."

Pros: "All what you think :)"
Cons: "The place's we are sitting can be better"

Pros: "Turkish Air’s boarding is very good and their food and entertainment is good"
Cons: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."

Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."

Cons: "Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair"

Pros: "The food was amazing and the crew was great!"
Cons: "Boarding seemed a bit unorganized."

Pros: "The flight schedule was on time"
Cons: "N/A"

Pros: "Turkish airlines is the best"

Pros: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Cons: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."

Pros: "Very good!!!"

Cons: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."

Pros: "The friendliness and the ease of flying alone."

Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"

Pros: "Efficient cabin crew"
Cons: "Waiting to board 20 minutes after sign flashed “boarding”"

Pros: "overall it was ok but the service between chicago-istambul and return is superb"
Cons: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"

Pros: "Food"
Cons: "Narrow space between seats"

Pros: "Boarding on time. Decent food. Relatively clean aircraft"
Cons: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."

Pros: "Food, entertainment and service"
Cons: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"

Pros: "Food, entertainment and service"
Cons: "narrow sitting space"

Pros: "Everything"
Cons: "Nothing"

Pros: "we ware attisefy for are first time in bisness clas"

Pros: "Free upgrades are great, unfortunately rare."

Pros: "The crew and the food were great."
Cons: "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."

Pros: "Everything."

Pros: "food"
Cons: "my seat was uncomfortable"

Pros: "the entertainment options were plenty and the crew was very warm"
Cons: "The leg room was not sufficient"

Cons: "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."

Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"

Cons: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"

Pros: "Nothing in particular"
Cons: "The food service was really bad. Not happy with the meal choice."

Cons: "EVerything about this airline."

Pros: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Cons: "My TV remote was broken. I could have used next seat but was too lazy."

Cons: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"

Pros: "Food was very good"
Cons: "the smell of the airplain was very bad"

Cons: "Fantastic"

Pros: "Great entertainment selection."
Cons: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."

Pros: "Everything on the plane was great."
Cons: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."

Pros: "Nice clean airplane. Lots of good food and amenities for the price"
Cons: "Staff is a bit rude"

Pros: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Cons: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."

Cons: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"

Cons: "Excellent"

Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"

Pros: "The best"
Cons: "Again the boarding process took forever"

Pros: "Crew was friendly"
Cons: "Food was not good"

Pros: "Service was great"

Pros: "Everything was amazing"

Pros: "Crew."
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."

Pros: "On time, smooth take off and landing."

Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."

Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"

Pros: "WiFi and Entertainment"

Cons: "Good"

Cons: "Unacceptable delays"

Pros: "The boarding was very quick"

Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."

Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"

Pros: "Cookies"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."

Pros: "More room and comfort than American Airlines."

Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."

Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."

Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"

Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Cons: "price could be cheaper"

Pros: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Cons: "No flexibility for seats"

Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."

Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."

Pros: "Nothing"
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."

Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."

Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."

Pros: "Seats were comfortable on the smaller plane"

Cons: "Haven't made it yet... still on standby in later flight"

Pros: "The professionalism of Delta employees, timeliness of flt."

Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"

Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."

Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"

Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."

Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"

Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"

Pros: "Same"
Cons: "Same"

Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."

Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."

Pros: "Pilot has very smooth landing. Crew were nice"

Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"

Pros: "Fast boarding and service."
Cons: "Food mediocre, coffee bitter like pots weren't cleaned, frigid cabin temperatures while in flight."

Pros: "Entire experience and costumer service was excellent"

Pros: "Crew was very freindly"
Cons: "Not enough time between flights"

Pros: "Had to be redirected to Hamburg. Crew was exceptionally helpful and accommodating."

Pros: "Not much"
Cons: "Cabin crew, old, tired, not helpful, poorly dressed. Typical United This was a Lufthansa booked trip and we never saw a Lufthansa airplane!! Not even same flight number. Back to Delta."

Pros: "Super easy to board; once I got on flight crew was helpful and very courteous; was expecting snacks, but instead was treated to a dinner with wine, breakfast and juice."

Pros: "On-time, efficient check in, bags arrived intact, no problems."

Pros: "-"
Cons: "Flight was cancelled and no intimation from the agents regarding this cancellation and thus got created big loss for us."

Pros: "I love the crew and atmosphere of the plane."
Cons: "I did not have my own vent fan for cool air."

Pros: "The crew, unbelievably kind, very professional and always smiling. Keen to serve and assist."
Cons: "Almost perfect."

Pros: "The crew was excellent."
Cons: "It was confusing at the airport...I thought I was flying Lufthansa but it ended up being AirCanada."

Cons: "Air canada is consistently late causing missed connections. Staff at airport in Toronto were rude and do not care at all about your problems with missed connections."

Pros: "By the time our flight finally took off from Madrid, we were so tired we actually did not care about the fact that we did not even qualify for a glass of water so we could sleep in peace and quiet."
Cons: "Lufthansa should not partner up with a low-grade airline like Brussels Airlines because it damages Lufthansa's image. Kayak should not include anything involving Brussels Airlines in its offering of options either because we will associate the bad experience with Kayak. The check-in process in Madrid was so slow that we waited in line for more than an hour -- as two of the three Brussels Airlines employees moved in super slow motion and a third one chatted on the phone while processing passengers. Our flight took off one-hour late because 12 passengers did not get checked in in time. Some people missed or were told to run to make their connecting flights by the time we landed in Brussels. And we were told during the flights that we would have to pay for even a glass of water even though we were to fly across the Atlantic because we were not flying Brussels Airlines from and back to Washington. I am giving the trip one star because -5 is not one of the choices."

Pros: "yes great"

Pros: "Nothing!"
Cons: "Racists bastards!"

Pros: "The crew was great! The seats are never comfortable on economy flights."

Pros: "Good enough."

Pros: "Great staff and smooth on time flight"
Cons: "Small plane"

Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."

Pros: "Very smooth flight. Everything was perfect."

Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"

Pros: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."
Cons: "It was great"

Pros: "The crew was wonderful and as far as airplane good goes, it was great."
Cons: "Leg room"

Pros: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Cons: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."

Pros: "Too cramped for a 10 hour flight"
Cons: "Same as above"

Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."

Pros: "Short flight with swift and effective service"
Cons: "Nothing"

Pros: "Crew and flight and service were fine"
Cons: "Economy seats are cramped"

Pros: "Boarding was efficient. Crew was very professional and nice."
Cons: "Arguably the worst food I have ever experienced in Business Class. Entertainment was average. Seats not all that comfortable for sleeping on a 12 hour flight. Also, it was hard to hear the announcements over the PA system."

Pros: "The staff was professional and friendly"
Cons: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"

Cons: "Break between the 2 flights of mire than 6 hours."

Pros: "I always had a great experience with Lufthansa."

Cons: "I was waiting over 1 hr for my l"

Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."

Cons: "Delay of 45 minutes made me almost miss my connecting flight."

Cons: "That you get out the plane using the steps and take a bus to the main airport.. and waiting for the wheelchair for half an hour"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"

Pros: "Crew was good"
Cons: "Flight was over booked and they changed us the seats"

Pros: "Everything was on time, the service was very nice as well. No problems at all."

Cons: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."

Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"

Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"

Pros: "Comfortable and clean planes. Flight was on time. Free drink!"
Cons: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."

Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."

Pros: "Good customer service"
Cons: "Not much leg room for 6'2" tall man like me"

Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."

Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."

Pros: "Extremely polite and courteous."

Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats!"

Pros: "The seat was very comfortable"

Pros: "Good staff, comfortable seat"
Cons: "The transfer from one Lufthansa flight to another"

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Pros: "Even for a 50 minute flight, drinks and sandwich was provided"

Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."

Cons: "Lost lugage not yet delibered"

Pros: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Cons: "Breakfast food wasn't very good."

Pros: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Cons: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Pros: "Crew was very good. On time, luggage arrived on time too. Glad fhat the movies and music worked this time--first time in last few flights. Anytime there are no hitches, its a good flight (most do have hitches)."
Cons: "Simply uncomfortable--no way around it. Food is 'meh'. Boarding in Schipol was a challenge--it was hard to find out what gate to go to, i had to investigate to get hints. Entertainment system worked on this flight, but that's the first time in my last 3 cross-Atlantic trips."

Pros: "Friendly stuff"
Cons: "The expiriace going there was horrible because of the weather."

Pros: "Yes, Very good"

Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "Comfort"
Cons: "Internet"

Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Pros: "Confort and kindness"
Cons: "It was too cold"

Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Cons: "Fix the damn KIOSKS at Vienna!"

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Cons: "Flight cancelled"

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "Crew was good"
Cons: "Food"

Pros: "The service"
Cons: "The food."

Cons: "lost baggage"

Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"

Pros: "Everything excellent. Comfortable seats in business."

Cons: "Flight was cancelled."

Cons: "Customer service"

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pros: "Decent seat size. Sorta slept the whole flight."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "No device charging outlets."

Cons: "Dealyed - One hour"

Pros: "Great flight"
Cons: "N/A"

Pros: "Absolutely nothing I had to beg and plead for a bassinet for my 7 month old child"
Cons: "Staff were unhelpful didn't let me board early with an infant. Said they didn't have a bassinet for the baby as people had paid money to be in the seats I needed for a bassinet"

Pros: "On time and my luggage was there."
Cons: "My audio and movie function didn't work."

Cons: ". Couldn't see screen very well. Selection of movie limited and lacking. Did not like NBC tv programming"

Pros: "The price was good value"
Cons: "I could not check in online and contacting a customer service representative at Finn air was not easy - creating a sense of uncertainty..."

Pros: "I had a great trip to London, the crew was fantastic and answered all my questions. the food was better than I was expecting, since I hadn't been on a plane for quite a couple of years."
Cons: "The seats are a bit tight on the A380 but nothing to do with the company service."

Pros: "It was American airlines and it was superb Danke"

Cons: "Food was disgusting."

Pros: "A350, very comfortable and quiet. Good crew and pleasant flight"
Cons: "cabin temperature was a bit too high through the night."

Pros: "Keep it up with great services. !! Thank you!"

Pros: "nothing"
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"

Pros: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Cons: "I hate paying for water but I seem to do this all over town."

Pros: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Cons: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Pros: "On time"
Cons: "Free bags under Corbin"

Pros: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Cons: "The plane is not comfortable, but the flight is very short. It balances out."

Pros: "Hi enjoy the trip"
Cons: "No complaints"

Pros: "I got an extra blanket."
Cons: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."

Pros: "Crew was nice and helpful"

Pros: "A330 throne seat (2A) is nice and private."
Cons: "Flight attendant in business class was quite terse and rude."

Pros: "Staff were helpful and nice."
Cons: "No snack serve and no entertainment."

Pros: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Pros: "Crew was awesome. Entertainment was good."
Cons: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Cons: "We missed are connecting flight"

Pros: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Cons: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."

Pros: "Great crew and discovered blueberry juice."

Pros: "I made it home safe."
Cons: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."

Cons: "You have canceled my flight and you have just sent me an email."

Pros: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Cons: "all the info should be listed on the web as well that the cost is half more than the website"

Pros: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."

Pros: "Flight was not packed, plenty of overhead space and seamless boarding process getting on. Crew was attentive. Food not bad."
Cons: "Entertainment selection was very poor and I sat there bored. Plane seemed a little old."

Pros: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Cons: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."

Pros: "The seat back video screen"
Cons: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."

Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Cons: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"

Pros: "Comfortable seat and service"

Cons: "business class was empty and not able to upgrade at an affordable price"

Pros: "Headset did not work properly overall it was great"
Cons: "Headset receptacle did not work properly I could only hear in left ear"

Pros: "Nice crew"
Cons: "old plane, not clean, flight delayed not airlines fault"

Cons: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."

Pros: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Cons: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."

Pros: "inbound crew very friendly - nice plane on outbound flight . service throughout inbound flight"
Cons: "Food was not good at all on outbound flight, limited vegetarian options inbound and was not able to select preference prior to flight. staff on outbound flight were unfriendly and service stopped after meal."

Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."

Pros: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Cons: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."

Pros: "on time friendly staff"
Cons: "more food choices"

Pros: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"

Pros: "Everything was top class!"

Pros: "I was not well and at the check in the lady was kind to change my seat ..."
Cons: "I order a special meal ....no meal for me on the plan ."