Swiss was better than United flight I take to Newark to Mumbai
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Pros: "The flight was on time and fairly clean."
Cons: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Cons: "horrible dry croissant for breakfast"
Pros: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Cons: "Children children children....."
Pros: "fresh baked bread!"
Cons: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Pros: "Crew is great."
Cons: "The airline lost my luggage ."
Pros: "Crew Was very friendly , smiley, and welcoming."
Cons: "Movie selection could have been better, but was ok."
Cons: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pros: "Same as above"
Cons: "SAME AS ABOVE"
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "The crew were great and boarding went very smoothly."
Cons: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Pros: "Steward Very pleasant, helpful and accomodating."
Cons: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."
Cons: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Cons: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Pros: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Cons: "Seats from JFK to Zurich were a little bit squeezed."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "2 snacks .. friendly flight attendants .. early arrival"
Cons: "seat pitch a bit tight"
Pros: "Good service - including snacks and drinks. Smooth flight."
Cons: "Upon boarding, the agents in the airport gave us a hard time over a bag that definitely met carry-on requirements. Almost made us check it, and then changed their mind last minute. Very unnecessary/dramatic situation, especially since we flew with that bag via carry-on multiple times (and on even smaller planes)."
Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"
Pros: "Nice sandwich and chocolate."
Cons: "The bar between the seats is not going up all the way"
Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."
Pros: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Cons: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Pros: "gluten free option included gluten free bread, but meal itself was quite bland."
Cons: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Pros: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Cons: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Pros: "Everything is excellent"
Pros: "Excellent Amount & Quality of Asian Vegetarian Food"
Cons: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Pros: "Quick boarding"
Pros: "Agbundance of newspapers and magazines and great variety of entertainment"
Cons: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Cons: "Flight was delayed for no particular reason. The entertainment system is terrible - it was interrupting (freezing) the movie every several minutes making it almost impossible to watch."
Pros: "Great service. Professional. On time. Friendly. Attentive."
Cons: "Nothing bad"
Cons: "Lights were on too long for an overnight flight"
Pros: "Easy to navigate website. Nice crew. Ample entertainment choices"
Cons: "The food"
Cons: "My name wasn't on the flight. I lost my seat."
Pros: "very nice flight, good attendants, plentiful with food and drink although dinner was dry (pasta) but tasted fine. Planes (I had to transfer) were on time and efficient. My carry on luggage was weighed which was unusual to me. It was overweight but the kind clerk checked my bag through with no charge as a favor. A pleasant surprise!"
Cons: "Had to make a lot of calls to clarify things. Website not always clear. An example is that I paid extra to reserve seats early and when I went online to do other things, although it showed that I had a seat reserved, it also said no reservations were being taken for the flight in a highlighted notice. Turns out it was just a general blanket message but to me it looked like my seat may have been cancelled. All phone representatives were courteous and helpful although sometimes their accents were strong and challenging to understand but they didn't mind repeating themselves until I understood."
Pros: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
Pros: "The Food was Great Peoples was Nice"
Cons: "The plane was cold and we got a cold"
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Cons: "Cannot ask for more"
Pros: "Stewards dis perfect job"
Pros: "uncomfortable seats"
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "Very comfortable journey, leaving on time, arriving on time"
Pros: "Everything was just right."
Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pros: "Efficient timely."
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pros: "All flights were on schedule"
Pros: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Cons: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Pros: "Staff were always courteous."
Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pros: "Very organized airline. Friendly staff."
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Cons: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Pros: "Plane left and arrived on time."
Cons: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Cons: "The flight was delayed and I lost my luggage."
Pros: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Cons: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "Flight was delayed"
Pros: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Pros: "Short flight and the crew was attentive and pleasant."
Cons: "Loading of the bus to the terminal was slow only 1 bus was available."
Pros: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Pros: "in this case, nothing"
Cons: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pros: "The flight was smooth and the staff was great."
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Cons: "The flight attentands were very unfriendly"
Cons: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."
Cons: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pros: "best blanket any business class."
Pros: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
Pros: "Cordial staff, on time flight, and tasty meals."
Pros: "Service was efficient and satisfactory."
Cons: "There is an extra charge to reserve a seat in advance. I lost my wallet and glasses case on board. They fell out of my carryon. They clearly had fallen under my seat and likely had slipped to rows in front of or behind that seat. I discovered their loss after going through security in Vienna. Customer service contacted the plane immediately, but we were told they were not there. Clearly little effort was spent to find them and Austrian Airline has not helped."
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
Pros: "Comfortable and Clean"
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "Yes super crew and super seat. ( next to empty seat) Nice new plane"
Cons: "This one couldn’t have been better. Plenty of food snacks and drinks"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Seat was comfortable and cool."
Cons: "Everything else"
Cons: "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Staff was friendly and service was on a exceptional level"
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Pros: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Cons: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"
Pros: "Comfortable seat. Great service. Outstanding nothing"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "The crew was very pleasant and professional"
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Good plane and service"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pros: "Service, food, and entertainment was great!"
Cons: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Cons: "Nothing to say."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Very friendly staff and good was good."
Cons: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Cons: "Flight was an hour and a half late!"
Pros: "Nothing was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Pros: "When in the air crew attentive"
Cons: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Pros: "Shortness of flight from Genoa to Munich"
Cons: "Layover following"
Pros: "Seats were really good despite the fact that it is economy class. Food was very good، and entertainment was a blast، watched 4 movies during the flight. The crew members were really polite and helpful. Lufthansa will be a choice for me for any further travels."
Cons: "My trip from Washington to Amsterdam wasn't pleasant at all، because it was operated by United Airlines، which I do not recommend or even try again."
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Good service, free beer and great in flight entertainment"
Cons: "Not friendliest crew"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The seats are very uncomfortable."
Seats had enough room for me where I didn’t feel cramped. Food was just alright, but I wasn’t expecting much on a plane so I was satisfied. 7 hour flight was not as bad as I was expecting
Was a nice trip got me where I wanted to go
The staff onboard between IAD and Copenhagen was not friendly
Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."
Pros: "Crew was very pleasant."
Cons: "There were no announcements at all about the delays! It was confusing and poor service."
Cons: "More free meal choices"
Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Cons: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Pros: "Great crew"
Cons: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Cons: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Cons: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "Great selection of movies."
Cons: "Sitting on runway for take off for some 40 minutes."
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Pros: "Seats were comfortable. Nice crew very friendly and attentive"
Cons: "No in flight entertainment, but nice overall flight. Would do it again"
Cons: "The seats were very uncomfortable"
Cons: "flight was canceled and I have not heard back from SAS"
Pros: "Crew were pleasant."
Cons: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Pros: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Cons: "Chairs were narrow and not so comfy."
Pros: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Pros: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "Crew was fine"
Cons: "Never been on an international flight where I had to pay for my own wine. Plus the entertainment was broken and the food was terrible."
Pros: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Pros: "Friendly crew. First meal was good."
Cons: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."
Pros: "I liked the movie quality and overall order of the stuff and the flight."
Cons: "Since when do I have to pay for wine? :( Also, too few movie choices."
Cons: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Pros: "passed out i-pads loaded with movies, magazines and music food was good"
Cons: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Pros: "The service was terrific and the flight was quick and easy."
Cons: "Geneva airport was a zoo! Oslo was very nice."
Pros: "Ground crew was very helpful and flight was comfortable."
Pros: "A perfect service"
Cons: "Baggager fees were high"
Pros: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Cons: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Pros: "•Food was good •Wide variety on entertainment system"
Cons: "•Second bag was $120 •Boarding by group number would be more efficient"
Cons: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Pros: "The flight was not sold out so middle seat was vacant-"
Cons: "The customs agent was slower than slow.. This is no exaggeration -/everyone on our flight, the following flight, and a few of the flight after that went throug the other line before we did. We do not know if she is training , being rediculously conscientious, being too social or a power/control thing. We had plenty of time, I feel sorry for people who had tight connections. LOTS of people switched lines but we didn't know it would continue to be rediculous. There are stairs to climb from the gate which will be a problem for people with any physical issues ( bad knees). The plane took off late and this time we were nervous with a tight connection in Stockholm Location of Gate display is slower than most airports and we were told It changes at the last minute. We will avoid the Oslo airport in the future."
Pros: "Flight was perfect, but..."
Cons: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."
Cons: "8 years ago on similar flight from Lax to got, we had to retrieve checked bags in Sto, and then go through security. It was not clear at all on this trip if it was the same. SK agent at lax seemed unsure, Arlanda customer service agents at baggage in Arlanda also seemed unsure. We then learned from another airport worker at baggage they would go all the way through. It is very important to know since turn around time is very short, and I almost missed flight 8 years ago, and bags did miss it last time. Tks"
Pros: "Same as above"
Cons: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Pros: "Entertainment facilities was user friendly, but program too few."
Cons: "Bad management system, luggage even lost in transfer to Stockholm, also SAS but operated by Air China ( transferred in Beijing, from Taipei.)"
Pros: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Cons: "The scheduling"
Pros: "Great choice of movies."
Cons: "Having to pay for soft drinks (except water) on a transatlantic flight. Food was just correct."
Pros: "Great selection of movies!"
Cons: "Flight was delayed due to weather :("
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Cons: "Boarding procedures"
Pros: "Service and comfort."
Cons: "It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian."
Pros: "Good service, friendly staff and easy boarding process, good food and on time departure"
Cons: "No complaints"
Pros: "Super friendly"
Cons: "Maybe a hot meal?"
Cons: "Maybe have one flight be on time. Train ground crew how to put on fuel."
Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Pros: "All was well from checking in to baggage claim."
Cons: "A delay of about 20 mins"
Pros: "Flight was canceled"
Cons: "Flight was canceled"
Pros: "Everything very professional and high quality."
Cons: "The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened."
Cons: "Wait time on buses from-to airplane to terminal was long."
Cons: "Not missing our connection due to delays."
Pros: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Cons: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Pros: "A good airline- I will use them again!"
Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Cons: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"
Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Pros: "Seats were Comfortable"
Pros: "The crew was amazing. Very professional, kind, and accommodating."
Cons: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."
Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Cons: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"
Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Pros: "The crew was very king"
Cons: "the seats were very uncomfortable because the backs were not adjustable"
Cons: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."
Cons: "I needed to cancel my trip and no one could help me. Even with a fee!"
Pros: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Cons: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Pros: "Flight on time and safe Crew very pleasant"
Cons: "Cramped seating Boarding dreadfully slow"
Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Pros: "On time"
Cons: "Been charged for a baggage fee even if I shown the crew that it was written FREE on my confirmation email. I shouldn't had to pay for your illegal (wrong information) email and miscommunication. It costed me 2 times $45 for it"
Pros: "Seats felt smaller than most international flights"
Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."
Pros: "Good entertainment system"
Cons: "Flight crew could have been more polite"
Cons: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "everything was great"
Cons: "they had some video problems early in the flight but had it fixed about a third into the flight"
Pros: "La atención del personal es bueno."
Cons: "Los asientos no se pueden reclinar, muy duros."
Cons: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."
Pros: "We are still alive."
Cons: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Cons: "Bag fees twice on connection flight"
Pros: "Smooth flight and landing!!"
Pros: "Food and attention"
Pros: "Love it!! I can't wait to fight again"
Pros: "Late night dinner provided and morning snack"
Cons: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."
Cons: "NO Options for vegetarians. main curse and snacks were with meat."
Pros: "Not much"
Cons: "Very unorganized"