Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.
Delightful. Excellent service, excelling cabin, could never fly coach again! 😎😆😉
Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
I felt that the customer service improved compared to a several years ago.
we have requested for hindu veg. meal during booking. but served meal was of very poor qualty and taste. they can get such meal from 5 star Indian restaurant at Vancouver/ tokyo/ Bangalore.pure hindu veg meal and no AVML
It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
JAL has an excellent flight staff, even in economy we had a great flight
I hope they never ran out of the menu choice one makes. They often do.
We boarded late and it snowballed from there. Had to wait behind 6 other flights to take off before us. Then, arriving late to our destination, we had to circle in the air for 20 minutes. If that's not enough, the seats are very cramped on their iteration if the A321neo. I'm 6"3' tall and my knees were pressed against the seat in front of me. These are not the slimline seats that offer less cushion with more leg room. I had no room to move my legs. Since I am an adult male, I also had no shoulder room. I sat on an aisle seat to have some space to lean my should out. But the walkway seemed to be more narrow than I am used to see. I felt bad for the middle passenger because there was just no where for me to put my shoulders except into the middle seat person. I don't plan to fly in this airline again in this configuration. Pack everyone in and lose my business.
Everything was fine except the seats were quite compressed and hard for the 12 hour flight
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Everything was efficient. Good leg room. Food was good. Staff were friendly.
Flight was delay almost 2 hours from Hong Kong to Taipei. Last minute gate change from 24 to 66. Long way walk. We need to run in the Taipei airport to catch our next flight from Taipei to Vancouver. That is so suck!
My BIG complaint was that my second flight was also delayed. That's very aggravating after traveling for 18 hours already.
I’m really impressed with air China…first time -and I will book again without hesitation! :)
Overall, it was a good flight. I was comfortable, that TV screen was large. It’s just the food wasn’t that great.
Flights got canceled due to weather and rebooked; however, were rebooked for the latest times and I was unable to move anything up.
Overall great. For improvement: early online check-in with seat choice.
The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Flight attendants had an attitude with everyone, not sure they should be working with customer service if they cannot show a pleasant attitude. Underwhelming, to say the least. The food was awful, and nothing could be purchased from Toronto to Tokyo. Do better, Air Canada.
The meal options were ok but the actual food was terrible. On my return journey, they simply said that there was no vegetarian option and somehow struggled to give me dinner and did not give me any breakfast at all which in my opinion was terrible. Not having ANY vegetarian meal was surprising and never had such an experience in the recent years.
Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?
The Air Canada AC1 flight from Toronto to Tokyo on May 16 was great overall. Service, crew, food and entertainment were all excellent and everything ran smoothly. We had emergency exit seats so legroom was amazing, but the seats themselves weren’t very comfortable and the plane feels like it could use an upgrade for a long-haul flight. Aside from that, everything else was perfect.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
This flight with a lot empty place , and I have more room, feeling comfortable.
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Seamless! Long but the seat back entertainment kept us all busy the whole time! Meals were excellent! Crew fantastic! Very attentive!
The whole experience what excellent, from Anjou at the ticket counter to the attendants on the flight. Although it was an older plane, it was a very good flight. One of the best flights I have had on Air Canada!
Our luggage broke and what we get back was only 26$ plus the transit in hongkong was terrible and the airline itself the screen wasn’t working but there was a proper seat space and the crew was nice and professional
speedy loading helpful staff. and clean. food is not that great
Departure date of the ticket was ONE WEEK LATER than I purchased it for. Total failure on trying to get it reissued for the date I was to fly on. Will NOT use Kayak next time due to this screw up on Kayak's part..
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
