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Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"

Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"

Pros: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."

Pros: "The flight was on time"
Cons: "The boarding process was not orderly"

Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Pros: "Comfort"
Cons: "Ordered veggie meal didn't turn up!"

Pros: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Cons: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "Nothing"

Pros: "loads of room, great entertainment system, nice crew and the food was very good too."

Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."

Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Cons: "departure time changed 3 times"

Pros: "Flight was smooth. Staff were helpful and professional."

Pros: "Onboard food was good"
Cons: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Pros: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"

Pros: "Food was great, flight was on time, clean plain, great interior, great entertainment."
Cons: "Really limited leg space. I'm 5.9 and felt like I was a giant, couldn't stretch. Ordered kids meal at the time of ticket purchase but due to some reasons that crew could explain there was no food for our two year old. They offered a regular meal which my son did not want to eat. Crew was not super friendly and that seems to be the norm for this airline. Limited s"

Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"

Pros: "Staff are EXCELLENT"
Cons: "Internet was spotty."

Cons: "They lost one of our bags."

Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Cons: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"

Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"

Cons: "It never happened."

Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"

Cons: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."

Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"

Pros: "Service on board was terrible..."

Pros: "landing in jeddah was very bad in caressive manner... but all other things were good"

Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."

Pros: "Friendly staff good service."
Cons: "The grill chicken served for dinner was cold."

Pros: "Friendly comfortable service."
Cons: "Boarding could be a bit more orderly."

Pros: "Wonderful experience"

Pros: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Cons: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"

Pros: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Cons: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."

Cons: "They lost my luggage"

Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"

Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."

Pros: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Cons: "Nothing is bad as every detail from the flight was awesome"

Pros: "Same as above"
Cons: "Boarding mess at Istanbul"

Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."

Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch)."

Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"

Pros: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Cons: "No problems at all"

Cons: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"

Pros: "The crew was friendly, the food was good."
Cons: "The wait time on the bus to the terminal."

Pros: "Everything as expected"

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Cons: "The seats are too close. When reclined it's not possible to get out."

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"

Pros: "Nothing"
Cons: "Check in 2x and security 2x Then rushing about"

Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."

Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."

Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"

Pros: "Easy flight and on time"

Cons: "I made seat reservation in the internet and the LH agent change it"

Pros: "Service was great, pilots were amazing no decompression pain in my ears."
Cons: "The flight was delayed in Warsaw for 1:30 hours"

Cons: "Delay"

Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"

Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Cons: "Nothing"

Pros: "Great service!"
Cons: "Nothing"

Pros: "Very nice staff at the gate and awesome media selection on the plane."

Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."

Cons: "flight was delayed. personal works very slow"

Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."

Pros: "food was great"
Cons: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."

Cons: "Got delayed from atl to wash. And my flight from wash to munich left."

Pros: "Crew"
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."

Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Cons: "Nothing"

Pros: "The female flight attendants always look great."

Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."

Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."

Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."

Pros: "My trip was from IAH to FRA by Lufthansa flight"

Pros: "Crew kindness and support."

Cons: "Full plane, no options to spread out."

Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"

Cons: "Seats are very uncomfortable. Body wants to slide forward."

Cons: "2 hours late"

Cons: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."

Pros: "The food and drink were good. The crew very polite and professional."
Cons: "The boarding process was a bit chaotic."

Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"

Pros: "Crew inside the plane was lovely."
Cons: "The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation. After that everything was totally great during the flight."

Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."

Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "Good service, clean airy aircraft"
Cons: "Boarding in Munich not well organized for business class passengers as it could be"

Pros: "Its an A380 so nice and new"
Cons: "The entertainment system had a horrible interface with touch screen that didn't work well, and had to move seat because audio jack was faulty"

Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."

Pros: "Service by crew on board."
Cons: "Delay after boarding flight."

Cons: "They lost my luggage and have refused to help me locate them."

Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."

Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"

Pros: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Cons: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."

Cons: "Missed my flight!!!!!"

Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."

Pros: "Great flight. Was long but made nice by staff/crew and entertainment options."

Pros: "smooth flight, friendly crew"

Pros: "Everything OK"
Cons: "Arrived 5’ later, lost train"

Pros: "Plane was half empty, so we could sleep on three middle seats"
Cons: "I would expect more (and better) food for 9 hour intercontinental flight"

Pros: "Very comfortable aircraft"

Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"

Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."

Pros: "Great experience, friendly crew!"

Pros: "kids treatment"

Cons: "Flight delayed"

Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"

Cons: "It was late No food"

Pros: "Staff was nice."
Cons: "flight was late."

Pros: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Pros: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Cons: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."

Cons: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."

Cons: "Complete lack of information and abrupt staff when flight was delayed"

Cons: "Delayed flight after an already long flight from the states"

Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Cons: "Nothing."

Pros: "Good service"

Pros: "Great floght"

Pros: "No stops"

Cons: "Please change food, enough of pasta every time."

Pros: "All flight members were servicing very pleasantly"
Cons: "Nothing"

Pros: "Plenty of leg room in economy. Will fly again."

Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Pros: "Everything's"

Pros: "very short layover and my check luggage made it all the way home with no problems"

Pros: "Nothing"
Cons: "Everything"

Pros: "The food was very good! And the movies you could choose too."

Pros: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Cons: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."

Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."

Pros: "Friendly staff"

Pros: "All"
Cons: "0"

Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Pros: "Easy travel nice plane."
Cons: "Not enough leg room for long flight."

Cons: "Delayed boarding"

Pros: "Well worth the upgrade!"

Pros: "Exelent fly, service"

Pros: "on time"
Cons: "old Fokker 100"

Pros: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Cons: "Nothing!"

Pros: "Everything"

Cons: "Missing connecting flight"

Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"

Cons: "Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination."

Cons: "Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours"

Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."

Pros: "Was part of my international flight"
Cons: "Was part of my international flight"

Cons: "Safety briefing crew member & pilot impossible to understand. Very poor diction."

Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."

Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"

Pros: "Nothing"
Cons: "The delay"

Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."

Pros: "Crew was lovely."

Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"

Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"

Cons: "Early boarding.. wondering could this catch me out on another occasion?"

Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."

Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."

Pros: "On time. Reached early"
Cons: "No compliments of drinks"

Pros: "Great service as usual"

Pros: "Departure on time, good crew service"
Cons: "On arrival - long wait at the gate"

Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"

Cons: "Paying for beverages seemed a bit much."

Pros: "Flight crew was great."
Cons: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."

Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"

Cons: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."

Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."

Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."

Pros: "Crew polite. Seats comfy."
Cons: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."

Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"

Pros: "Short flight to London"
Cons: "There was no boarding pass issued for the Lon - Ny trip. Additionally, when we arrived to London, there was no direct transfer from our landing gate to our departure gate forcing us to have to exit and then reenter. There was no ground avail to assist either. Since the dub - Lon flight was delayed, we have 60 min to get a boarding passes / re renter security / & had to run to the flight which was a mile all with a 2 yr old."

Pros: "Good attention to detail without being in your face... very prompt"
Cons: "..."

Pros: "This was my second Aer Lingus flight and I am a huge fan. Everything went smoothly and according to plan :)"

Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."

Pros: "Ahead of time"
Cons: "Nothing."

Cons: "In South America the airlines queue you by seat no and then board from the rear first. It works like a dream"

Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."

Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."

Cons: "------- we were very cold on the plane . ."

Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."

Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."

Pros: "Everything except the amt of room"

Pros: "Nothing."
Cons: "The plane was delayed by an hour, they didnt have a plane so gave us a random budget airline plane from a company noone has heard of. Wasnt a big enough plane, so requested we check our hand luggage. Got on the plane and for a 7 hour flight there was no entertainment- unless you had a fully charged phone or tablet as they had an app but no where to charge your phone or tablet. Half way though the flight, it was announced that we had gone from 4 toilets to 1.5 (????) Landed in the us and it took an extra 30 minutes for luggage to show up on the conveyor / carousel. What a joke!"

Pros: "Good leg room, comfortable."

Pros: "the crew was wonderful and so very friendly"

Pros: "The entertainment choices were good."
Cons: "The meal served was disgusting and the sound on the cheap headphones was so poor it made them unusable."

Pros: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Cons: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."

Pros: "Everything was great especially being able to go thru US customs in Dublin !"
Cons: "The seats are just not big enough for my family ,no legroom and to narrow ."

Cons: "Lost my luggage for two days. No compensation given. my seat in row 12 had no working entertainment and seat did not decline."

Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."

Pros: "Apart from the boarding everything was o.k."

Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."

Pros: "Nothing"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"

Pros: "Crew. Aircraft selection."

Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"

Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"

Pros: "Nothing"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"

Cons: "Ran out of the food that i wanted... settled with something that wasn't great."

Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"

Pros: "I was allowed to get off the aircraft to collect a bag I left behind"

Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."

Pros: "At least the seats had power outlets."
Cons: "Crew appeared to hate their jobs, only peanuts and water for a 2.5hr flight. Plane was good but united sucks."

Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"

Cons: "I don't like delays..."

Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."

Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."

Cons: "Flight was delayed but this was due to weather conditions."

Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."

Cons: "Everything"

Pros: "Nothing"
Cons: "Awful service,"

Pros: "It really was great. On time, crew was helpful and friendly"

Pros: "United wifi app allows you to watch some film and tv on demand, if you've downloaded the app in advance. Staff nice."
Cons: "Seatback screen the size of an original iPhone, possibly smaller - and no on-demand content to be viewed on it, the movies play when they play. Most TV series available on the app have only one episode. Overhead baggage bins are TINY. Most normal carry-ons won't fit at all in central bins, and some not in side ones either. Expect a fight over them if flight is busy. Large IFE box under every window seat in economy."

Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."

Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."

Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."

Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."

Pros: "On time, great crew"
Cons: "Small plane, last row of seats are the pits"

Pros: "the afternoon coffee, not offered by others"

Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."

Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."

Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."

Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."

Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."

Pros: "Friendly and accommodating flight attendants."
Cons: "awful handling of the flight delay with lack of info and updates. We were told we were boarding in twenty minutes for four hours."

Cons: "there was no in-flight entertainment."

Cons: "We booked with Air Canada but it was actually United. The flight was delayed five hours. This always happens with United and they seldom provide explanations or updates."

Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."

Pros: "Another normal flight."
Cons: "Check in troubles. Couldn't check in online. Agents had some trouble locating our reservations. Security was a lengthy process. Big brother type operation going through customs."

Pros: "Great flight with no issues or any problems. Flight on time, luggage transfer was fine, crew pleasant and helpful. Smooth sailing."
Cons: "We don't take advantage of entertainment on board."

Cons: "Constant 5 - 30 minute email updates stating flight delay. The delayed started at 30 minutes and ended in being 3 hours. The stated reason changed just as frequently."

Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."

Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"

Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"

Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."

Pros: "Not much to like about United these days, just basic cattle car service and nickel and dime you for everything."
Cons: "Cramped seats, poor entertainment choices, basic uncomfortable seating."

Cons: "For an international flight, we had to pay for meals and for entertainment."

Pros: "All good"

Cons: "Didn't fly this leg on United, but rather on Air Canada."

Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"

Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."

Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."