Pros: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Pros: "Fantastic crew Food very tasty"
Pros: "The price and route were convenient."
Cons: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"
Pros: "Seat was broken and did not recline. It was uncomfortable..."
Cons: "USB and power outlet were unable to charge my kindle.... what is the purpose of these if they dont work? Fix them please!"
Cons: "Food was almost cold.... I was in the back section of the planet...."
Cons: "The temperature in row 8 was incredibly warm, it was making us and our little kids quite uncomfortable and made it hard to fall and stay asleep! Interesting enough the back of the plane felt nice and cool."
Pros: "The crew was great, but my seat wasn’t that comfortable."
Cons: "I would probably like them to be on time because I almost missed my connecting flight"
Pros: "Crew was very welcoming and helpful"
Cons: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pros: "Informative to the very minimum."
Cons: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pros: "Seat on aisle"
Cons: "Not being late for my second flight"
Pros: "I am fine with everything"
Cons: "Yes, I agrèe it could be"
Cons: "The flight was canceled without notice."
Pros: "I liked that all flights were on time"
Cons: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pros: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Cons: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Pros: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Cons: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pros: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Cons: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Cons: "Having to arrive 6 hours later than scheduled"
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pros: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Cons: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Cons: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Pros: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Cons: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Cons: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Pros: "Comfortable, civilized"
Pros: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Cons: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."
Pros: "Comfortable seats. Professional pilots. Variety of movies."
Cons: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pros: "The food and entertainment"
Cons: "I did not like the terrible services!"
Cons: "They delayed the departure"
Pros: "The flight was on time and the crew was great"
Cons: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Pros: "Excellent service better than expected accommodations. On time."
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pros: "The transatlantic plane was great."
Cons: "No alcohol 2/2 flights delayed"
Cons: "was delayed for 4 hours."
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Cons: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pros: "I like everything food and the chaires very comfortable thanks"
Cons: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pros: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Cons: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Cons: "Seats aren't comfortable"
Pros: "I liked every thing the crew was exelent"
Cons: "Dislike to crowded"
Pros: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Cons: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Pros: "Food and service were ok."
Cons: "I flew in Premium, but I had to call the airline to have the seat assigned. I could not choose the seat online although the website said I could choose a seat ahead of time. The only way to see the arrangement of seats was through seatguru.com. The best seats for the Premium Class are 4A, 4B and 4F and 4G, which are the first row in Premium. The rest of them have legs or boxes under the seat in front of you, so there is really now way you can stretch your legs fully under the seat in front of you during the flight. I was able to secure 4G for my return flight from Warsaw, but going to Warsaw from O'Hare I was put into 6B, no proper room for the right leg. They did not let us use the Business Class bathroom, which was much closer. We had to go all the way to the bathroom behind the row 19. Very inconvenient. They allow dogs in the Premium cabin, so if you are allergic to dogs brace yourself. I fly LOT only when I have no other option."
Pros: "Got there on time"
Cons: "The flight managed to take off with no one's luggage on board"