Daily cleaning, installation of cabin HEPA filters on flights from China to Toronto Island
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Scores according to KAYAK customer reviews
Pros: "The crew was very good and very attentive!"
Cons: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."
Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Pros: "Crew attentive"
Cons: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."
Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "Good service good flight fair food and nice seat."
Cons: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Pros: "Entertainment System, Crew"
Cons: "Washroom faucet didn't work so no one could wash their hands."
Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"
Cons: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"
Cons: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."
Pros: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Cons: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Cons: "no flights between noon and 9pm. pay for snacks..on westjet they were free"
Pros: "Ease of service and efficiency."
Pros: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"
Cons: "few movies"
Cons: "no entertainment"
Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."
Pros: "Good leg room. Staff friendly and helpful. Really great flight."
Pros: "Getting off the plane!!!"
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Friendly crew, modern aircraft"
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Cons: "delayed. no explanation for a long time. no agent at gate for alot of the time."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "Flight was good, decent food and drink"
Cons: "the delay caused ua to miss connection and had to be rebooked"
Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."
Pros: "Air Canada's crew is very professionnal."
Cons: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
Airlines flying from China to Toronto Island have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from China to Toronto Island
Masks required on board, masks provided on flights from China to Toronto Island
Social distancing seating
Middle seats unavailable to book on flights from China to Toronto Island
Testing for antibodies, testing for symptoms for flights from China to Toronto Island
Waiving of change fees. Search flexible flights from China to Toronto Island