No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
My flight was delayed three times then eventually cancelled the next flight was the following day scheduled for 1030 it was delayed I had to cancel reservations I had to put people up in hotels on the other end as they came out of town to pick me up all at my expense because WestJet couldn’t get it together I’m very disappointed in WestJet’s performance and how they handled the situation Get your customers to where they need to be in a timely fashion, even if that means putting them on your competitors jets Customer service should be number one I will think twice now with booking with WestJet
WestJet cancelled our flight back with very little notice. The options presented were poor...two other flights were offered but required overnight travel. We couldn't do that as my wife had to be at work on Thursday, the 15th, so we were able to book flights on United that got us home so that she could go to work. I am attempting to get a refund on the unused WestJet flights back from Vancouver. If you have any thoughts on how I can pursue this refund, I would appreciate it. We found that WestJet has a very bad reputation and I guess they proved it....
West jet have lost my hold luggage and still haven’t contacted me.
Horrible. I couldn’t add bags or pick seats through the app or website. I called and they told me to wait until checkin. They changed my itinerary to include an overnight layover. Still couldn’t add bags. When it came time to check in, I couldn’t check in or add bags and the error message in the app said “don’t call us, just do it at the airport “. Woke up the day of the flight and they changed the itinerary again to not include any WestJet flights but didn’t give me the new reservation code so it took me a long time to figure out how to check In on the other airline. And I wasted $200 on a hotel in a city I never went to. And our seats in the new flight weren’t together even though I was traveling with my kid and they could have paired her with either adult. Instead they put the 2 adults together and the kid by herself
Westjet requires you to check in on your cellular. This takes about 5 minutes compared to when there were live humans doing check in. Ultimately the machine meant to spit out boarding passes and baggage tag went into the pinwheel of death. I also got a sternly worded email telling me I was ineligible to check bags, even though I’d checked one. The dude who eventually checked me in barely grunted at me and didn’t give me a baggage check. Had my luggage gone missing, I don’t know how it would have gone. And then there is the chaos as people jammed huge carry ons into small overhead bins. Westjet is a cattle car.
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
The flight itself was good, the departure process was a little chaotic but once on the plane it was fine. The carry on luggage amounts is ridiculous. My husband’s suitcase was left behind in Kelowna. We could see it sitting there with our airtag. It was put on the next plane 6 hrs later but it was not delivered until the next afternoon. Unfortunately we had a business meeting Friday morning so he had no change of clothing for that.
Only thing better would have been a direct flight from Kelowna
Travelling with children, they made sure we were comfortable, provided assistance both boarding and leaving the plane
