Pros: "Smooth flight"
Cons: "Boarding procedure was a mess.. onboard headset plug didn't work"
Pros: "Premium economy service and seat."
Cons: "More drinks, snacks"
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Pros: "New "signature" business class is smaller than the old pod, but very functional layout."
Cons: "Food created by Chef Hawksworth is mediocre at best."
Pros: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Cons: "See above."
Pros: "Service was outstanding!"
Cons: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."
Cons: "There’s not enough leg room & no food other than pretzels"
Cons: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pros: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Cons: "Not much room in economy class."
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Cons: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Pros: "That we got back safe during a snow storm."
Cons: "The staff were not friendly. I politely tried to give two flight attendants my garbage as they were collecting and because they already passed me they looked at me and ignored me. It’s also crazy that you pay so much for a flight and then have to pay for luggage and a meal when it’s a 4-5 hour flight. Flight was delayed twice. Which I can understand due to weather."
Cons: "Although we boarded on time, there was a wait of over 1.5h in the plane. First time in my life i was beyond uncomfortable. What i couldn't understand was why we had to be in the plane for the refueling. It makes more sense to wait in the airport at the gate rather in a tight confined place. I'm overall pissed at the situation. Not to mention my seat was defective and although the seat was up, it would push back the moment you put weight. The flight attendant kept on asking me to place my seat in the upright position (which wasn't possible). To get her off my back, i held my back up with my own weight. I'm disappointed with aircanada."
Cons: "Flight left two hours late and provided difficulty in Toronto"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Pros: "Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods"
Pros: "They arrived on time. Not much else."
Cons: "Over 4 hour flight. No food (not even pretzels). A few old movies. Flight delay with no communication. I only noticed when I was checking in at the kiosk and noticed that my one hour layover was now a 5 minute layover. Rebooked. When I arrived at destination, no notice that next flight was delayed, even though it was over 3 hours late. Thought I only had 1 hour to go through US immigrations and customs. Ran to the other end of the airport to be on time. Aircraft wasn't even at airport and flight was over 3 hours late. They couldn't have posted that so we didn't have to run across the airport? Changed gates, but no announcement. One other flyer was looking at the board and called out to the group waiting that there was a gate change. Left Vancouver at 8:00 am, arrived in Boston at 1:30 am. Won't fly with Air Canada again."
Pros: "The plane was really comfy and the service on board was outstanding"
Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Pros: "flight was on time, movie selection was great, comfortable three hour flight, flight attendants were awesome. I will fly air canada again if the price is right."
Cons: "What I didn't like is out of the control of the air canada staff. People can't follow simple instructions regarding when and how to board."
Cons: "We were in Toronto for an entire week without our bag and Air Canada showed no concern at all for our well being. I travelled with my one year old son, I needed supplies for him and Air Canada gave me dead end numbers to call, websites that didn't work and even hung up on us when we were trying to find out about our bags. They treated us terribly. I will never fly them again."
Cons: "Everything. Crowded. Cramped. The curtain between First Class and Economy was archaic and insulting. On my departure flight, I had the unfortunate row that divided the elite from the peasants. IIt enabled me to see how the staff fawned over the Elite while we waited for minimal attention."
Pros: "The crew was very friendly and attentive."
Pros: "Entertainment and comfort of seats"
Cons: "The crew was very rude and not helpful"
Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Pros: "On time. Clean plane"
Cons: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Pros: "The plane itself was clean, had adequate legroom, and provided multiple entertainment options. The staff was quick and willing to help when needed."
Cons: "The boarding process was lengthy and once we had boarded, there was no room for many people'a luggage."
Pros: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Pros: "The pod were set up well. The crew service was very responsive. All-in-all pretty good."
Cons: "Getting baggage to and thru US Customs cut it real close to connection to LaGuardia."
Cons: "No leg room, narrow seats and no individual air control's. It was a surprise when they came around and offered movie rentals which they didn't do on the flight over from Toronto to Barcelona. If we fly with Air Canada another time we'll check first to make sure it isn't Air Canada Rouge before we book."
Pros: "More comfortable but because we payed $200 to fly emergency exit"
Cons: "That we had to pay $200 for emergency exit"
Cons: "it was a horrible experience and i will never fly with air canada again. best of luck"
Cons: "I missed the flight"
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Cons: "AC Ticket attendants were unbelievably rude."
Pros: "It was a safe landing"
Cons: "The flight was late The movies are not current There wasn't even a bag of peanuts Basically no service from the flight attendents"
Pros: "I liked that I was switched to Japan airlines. Things went smoother from there"
Cons: "Didn't get to fly the day I was supposed to"
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Pros: "Good pilot. Take off and landing were very good. Clear announcements. plane was a comfortable temperature."
Cons: "Not organised on boarding procedures. Anyone could have gotten thro. Flight attendants wouldn't come by to pick up trash often enough. No movies or TV to watch on an 11 hour flight."
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "Staff was friendly, Pilot was informative"
Cons: "Seats, Trays and bathrooms were disgusting. My tray had food on it, was sticky, had coffee stains... i didnt want to use it. Bathroom was disgusting, even at begining of flight. Seat was dirty and worn out."
Pros: "More leg-room."
Cons: "Stewardesses were not as friendly or interactive with passengers; quite cold."
Pros: "The staff were friendly and helpful, and the flight was uneventful (which is good). Some of the staff went way over and above their function to make up for the chaos."
Cons: "My mother had booked a dairy-free meal and wheelchair assistance. The meal was booked on the flight to London, but the booking didn't carry through to the return. The wheelchair assistance was provided, but there were only three agents booked to manage 12 wheelchair passengers. They tried their hardest, but we still ended up missing our connecting flight. If the crew and agents hadn't been wonderful, it could have been a stressful trip!"
Cons: "My flight with Air Canada from Barcelona to the final destination of Atl was an awful experience. Our flight was delayed for no apparent reason causing my friend and I to miss our connecting flight. The Air Canada crew did re-book our connecting flight, however there was so much confusion on whether or not we had to go through customs since we landed in Montreal and our new flight was with Delta not Air Canada, that we ended up rushing through lines after lines of customs in the Montreal airport only to learn we could have avoided it all. On top of that, we were told multiple things about our baggage. To be safe we tried to go through customs and pick up our bags to be rechecked, but our bags weren't there. When we asked they said they had been put on our Delta flight, however in actuality they were stored in a closest. Needless to say, our bags did not travel with us and my friend and I had to spend hours at the Atl airport trying to locate our bags and arrange to have them flown to Atl and delivered to us. The flight itself was okay but their in flight entertainment options were awful. You either have to download the Air Canada app (which wouldnt download) or rent an Ipad for $10. The food wasn't great either. The crew members were nice but a little impatient and the bathrooms were gross. Overall, I won't fly Air Canada again."
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "I upgraded to premium economy which made a big difference. Lots of leg room, a menu, pre flight drinks."
Cons: "Airline lost my luggage."
Pros: "The crew was nice. Aircraft was nice."
Cons: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."
Pros: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Pros: "Good food for transatlantic flight"
Cons: "The headline says it all. Even though our bags met the carry-on size conditions, we were told we must check them because they were overweight. We've never had them weighed before, including the Air Canada trip to Dublin from the states. "It's ok, they'll be there when you get there." We've been home about 24 hours and they haven't located the bags yet, so no word on when they will be sent to us. Very poor online and phone customer service."