Flight was cancelled on the departure day. We had to drive an extra 250 km to make it to another flight that was also cancelled. Finally booked on another flight that was also delayed 1h30...weather was fine on all flight. Every delay because of technical issues. Horrible experience.
More delays and almost got diverted to another city. Didn't get set up for text notifications.
It took 2.5 hrs wait time to get wheelchair, even then had to walk to the gate due to bad planning. The flight was delayed 2 hrs making me miss the connecting flight in Zurich. Was told I’d fly to Frankfurt to catch another connection but ultimately was sent to London and then on to Delhi because YYZ was just disorganized. Never flying air canada again. The crew was unhelpful, irritated, just bad hospitality.
Air Canada is a reputable airline, dedicated to supporting customers.
Very comfortable, good hospitality, staff very helpful. Good Indian food . Had a peaceful sleep throughout
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Pros: "Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault."
Cons: "More leg room, when the people in front laid back their seat, it was crowded."
Cons: "Held on the plane for 3 hours while waiting to de-ice"
Pros: "The crew was very friendly."
Cons: "The seats were ridiculously small. It was so uncomfortable."
Pros: "Customer service was great"
Cons: "No food at all. Good to have a snack or something to eat!"
Pros: "Flight was not overbooked Flight left early & arrived early No delays from AC"
Pros: "The seats were large with lots of legroom even in regular economy"
Cons: "The departure was delayed 75 minutes. Boards at the airport were not updated quickly. My entertainment system did not work but everyone else's did. The cabin crew wasn't very friendly"
Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."
Pros: "We landed early, had a smooth flight, and the overall experience was excellent."
Cons: "I still feel as though it’s a bit of a rip off to spend $800 per person on a 4 hour plus flight and not even get a free snack... Also, the headphone sockets in both directions were woeful, and required a lot of movement to get sound clarity."
Pros: "Great food"
Cons: "Uncomfortable chairs"
Pros: "I liked everything. The crew was friendly and attentive and the food was excellent."
Pros: "Nice trip. Pleasant and comfortable. Nice staff on boar. The food was nice."
Cons: "The delay before take off, as almost usual."
Cons: "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."
Pros: "The crew was extremely friendly."
Cons: "On the outbound flight, the airplane was really cold. The flight was delayed to the point where we would not have made our connection if our second flight was not delayed. The sound quality of the entertainment was very poor."
Pros: "The flight got me to my destination."
Cons: "Cramped seating."
Cons: "Super noisy and we left 30 minutes late"
Cons: "Late boarding again with Air Canada."
Cons: "Very long wait in Toronto security. Trying to get a connecting flight and the Montreal flight had been boarding for 20 minutes before we even got through TSA. Very anxiety provoking! Very large plane that was filled...for a 1 hour flight. It took longer to board and unload than the flight itself. Makes me want to drive on these short hops."
Pros: "The privacy of the person was honored"
Cons: "Having to stop. We were not told our luggage would not have to be transported through customs"
Pros: "Flight from Paris to Montreal was very nicexcited with comfortable seats, entertainment, and pillows"
Cons: "Going through customs in canada and the US due to 2 flights in canada."
Pros: "From boarding to disembark net was ok"
Cons: "No refreshment on board"
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "Got to spend the night in Toronto unexpectedly."
Cons: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Pros: "We set on the runway for over 4 hours."
Pros: "More leg-room."
Cons: "Stewardesses were not as friendly or interactive with passengers; quite cold."
Cons: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Cons: "Only in Canada they make you remove headset for takeoff and landing."
Pros: "On time. Luggage arrived within minutes. Great Service."
Pros: "4 and a half hours of delay and only 10 dollars voucher to eat."
Cons: "The customer service"
Cons: "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
Pros: "Seats seem slighly bigger and it had a good configuratiom with only 2 seats on the outside rows."
Cons: "Older aircraft with poor air circulation, i couldnt feel the air con. I dont like the idea of an 8hour flight where you need to bring yoir own entertainment device or rent of theirs but having only limited outlets to charge devices."
Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"
Pros: "Very friendly, helpful staff. I was traveling alone with 3 children and they placed us with extra seats."
Cons: "No individual screens on in international flight with 3 kids. Luckily they had iPads to rent."
Pros: "Captain kept the interested customers informed of how the Toronto Raptors game was progressing. Friendly crew. Upgraded to an economy premium rouge seat and was very comfortable."
Cons: "Checked in online but wasn't able to pay for luggage fee. Tried at Kiosk at Barbados airport and was directed to counter service which was a very long line. Selection of TV shows on AC app could be more current."
Pros: "Amenable and friendly staff."
Cons: "Getting there really early and being in a late boarding zone."
Cons: "Q400 noisy, lack of storage space"
Pros: "great service, clean planes, comfortable"
Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"
Pros: "Organized boarding and in flight service"
Cons: "Late departure"
Cons: "The seats in this plane are very uncomfortable the worst I've ever sat in!"