The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
The service was great. However the lounge only gets passing grade
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
Everything in general was great, but we left 30 minutes late
gave me complimentary food as the flight was not full and was attentive to my needs
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Boarded late then sat on the Tarmac for 90 minutes for no reason
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
Flight issues, landing in Van rough. Attendant on flight to Vancouver was excellent. Delays in Edmonton not your fault but was frustrating
Bad experience flying with air Canada . Seats not comfortable . Checked bag was delayed and was bought home next day by airport employee. Had to buy toiletries since bag was delayed . No compensation was even suggested . Will not fly air canada again
No issues other than paying twice for my seat selection.
The plane in use lacked an entertainment system (perhaps because it was still being updated?). It was an overnight flight so it wasn't terrible but still. The actual seat was adequate but not great. As an economy flyer, food review is largely irrelevant. I am unhappy with this race to the bottom for services provided especially as it applies to baggage restrictions.
